System Admin, Desktop Support Virtualization
Resume:
James Baptiste
***********@*****.***
**** ****** ***** *******, ** 30337 (M) 310-***-****
Summary of Qualifications
TECHNICAL SKILLS
HARDWARE: IBM, HP, Dell, Various PC Compatibles Hubs and Routers, Apple iPhone and I pad.
O/S: Windows, 7/8, Windows 10 Office 2013/2016, Windows Server 2012R2, Mac OS and Ubuntu Server, CentOS
SOFTWARE: MS Office, OS 10, Citrix Environment, AS400 Blackberry Management Console, Active Directory, SharePoint and Symantec Security Suite Office 2016 Mac, Azure Iaas
Work History
●System Administrator Public Broadcasting Atlanta 04/14-Present
Maintained incident ticketing system (Samange), resolved software and hardware
Issues. Office 365, ActiveSync, PowerShell mange and configure Linux Webservers
MS Office 2013/16 to Windows 7, 10. Migrated files to users’ new machines,
utilized Symantec systems and SharePoint, addressed compatibility
issues with proprietary software. Resolved server and client configuration issues.
Windows Deployment Services, build and deploy standard PBA image.
Active Directory maintenance, Windows 7 and 10 administrative applications
Microsoft applications including: SQL Server and Office Suite 2013 – 2016
Visio, and Visual Studio. Other applications: Adobe CS4-6 including Professional X
and Premiere, ShoreTel, Hyper V, SCCM
Manage physical servers and virtual servers IaaS
Reed Business Information 04/2012-01/2014
Onsite Analyst (Tier 3)
Tier 2 Support for users worldwide
Diagnosing & providing a path to resolving various technical issues including VPN and MS Office Suite
Multitasking through multiple systems such as Dell, Mac, and Putty while troubleshooting issues
Reporting/escalating issues through Top Desk.
Symantec Installations and Windows 7 upgrades
Setting permissions within Active Directory (enable/disabling users accounts)
Support Blackberry, Windows and I Phones.
Net Based Studios 07/2007 - 07/2011
Field Support
Install New VOIP
Configure new computers and rebuild existing computers as necessary to support business requirements
Install memory hard drives and dealt with software and connection issues
Provide support to the network team regarding on-site server issues (as needed)
Ensure that spare inventory (pre-developed) is pre-configured and ready for issuance
Supporting users company-wide
UPS 09/2004 - 05/2007
Desktop Support - 2nd Level
2nd level support for user issues of Windows NT, 98, 95, & 2000 log-in problems
Supported entire Human Resource department
Maintained dial up connection ensuring users access to UPS corporate office
Problem solved ensuring users were routed properly to UPS Exchange server
Created email accounts adding new users to UPS domain
Video Networks Inc (Interim Technology) 06/2001 - 05/2002
System Engineer
Worked on Servers Windows NT 4.0 Workstation Environment
Worked on RAID 0, 1, & 5 Configurations
Configured & repaired disk mirroring, disk duplexing & disk striping
Configured desktops, workstations & servers
Loaded ghosted images, installed & reapplied software with appropriate software patches
Department of Revenue 01/2001 - 12/2001
Network Manager
Managed the downloading of files from trade port to tag office
Configured MTX & NCT Terminals travel from county to county and installed new terminals
Installed patch cables for new systems
Installed Hubs and Routers and configured them
Equifax (Short-term contract w/Norrell) 08/2000 - 01/2001
Backup Specialist/Database Operator
Maintained Backup Tape files, started jobs
Tracked performance measures using MS Excel spreadsheets
Loaded programs & performed troubleshooting tasks
Worked with HP servers and UNIX commands
State Farm Insurance (Short-term contract w/Norrell) 04/2000 - 08/2000
Help Desk/Customer Support Associate
Provided technical assistance for insurance agents
Trained and educated associates on computer software
Ensured calls were logged properly & assigned to appropriate vendor
EDUCATION
Pre-Veterinary Medicine, 1998
Abraham Baldwin College, Tifton, GA
MCP, MTA Certified A+ Sec+
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