James Baptiste

ac5t8k@r.postjobfree.com

**** ****** ***** *******, ** 30337 (M) 310-***-****

Summary of Qualifications

TECHNICAL SKILLS

HARDWARE: IBM, HP, Dell, Various PC Compatibles Hubs and Routers, Apple iPhone and I pad.

O/S: Windows, 7/8, Windows 10 Office 2013/2016, Windows Server 2012R2, Mac OS and Ubuntu Server, CentOS

SOFTWARE: MS Office, OS 10, Citrix Environment, AS400 Blackberry Management Console, Active Directory, SharePoint and Symantec Security Suite Office 2016 Mac, Azure Iaas

Work History

●System Administrator Public Broadcasting Atlanta 04/14-Present

Maintained incident ticketing system (Samange), resolved software and hardware

Issues. Office 365, ActiveSync, PowerShell mange and configure Linux Webservers

MS Office 2013/16 to Windows 7, 10. Migrated files to users’ new machines,

utilized Symantec systems and SharePoint, addressed compatibility

issues with proprietary software. Resolved server and client configuration issues.

Windows Deployment Services, build and deploy standard PBA image.

Active Directory maintenance, Windows 7 and 10 administrative applications

Microsoft applications including: SQL Server and Office Suite 2013 – 2016

Visio, and Visual Studio. Other applications: Adobe CS4-6 including Professional X

and Premiere, ShoreTel, Hyper V, SCCM

Manage physical servers and virtual servers IaaS

Reed Business Information 04/2012-01/2014

Onsite Analyst (Tier 3)

Tier 2 Support for users worldwide

Diagnosing & providing a path to resolving various technical issues including VPN and MS Office Suite

Multitasking through multiple systems such as Dell, Mac, and Putty while troubleshooting issues

Reporting/escalating issues through Top Desk.

Symantec Installations and Windows 7 upgrades

Setting permissions within Active Directory (enable/disabling users accounts)

Support Blackberry, Windows and I Phones.

Net Based Studios 07/2007 - 07/2011

Field Support

Install New VOIP

Configure new computers and rebuild existing computers as necessary to support business requirements

Install memory hard drives and dealt with software and connection issues

Provide support to the network team regarding on-site server issues (as needed)

Ensure that spare inventory (pre-developed) is pre-configured and ready for issuance

Supporting users company-wide

UPS 09/2004 - 05/2007

Desktop Support - 2nd Level

2nd level support for user issues of Windows NT, 98, 95, & 2000 log-in problems

Supported entire Human Resource department

Maintained dial up connection ensuring users access to UPS corporate office

Problem solved ensuring users were routed properly to UPS Exchange server

Created email accounts adding new users to UPS domain

Video Networks Inc (Interim Technology) 06/2001 - 05/2002

System Engineer

Worked on Servers Windows NT 4.0 Workstation Environment

Worked on RAID 0, 1, & 5 Configurations

Configured & repaired disk mirroring, disk duplexing & disk striping

Configured desktops, workstations & servers

Loaded ghosted images, installed & reapplied software with appropriate software patches

Department of Revenue 01/2001 - 12/2001

Network Manager

Managed the downloading of files from trade port to tag office

Configured MTX & NCT Terminals travel from county to county and installed new terminals

Installed patch cables for new systems

Installed Hubs and Routers and configured them

Equifax (Short-term contract w/Norrell) 08/2000 - 01/2001

Backup Specialist/Database Operator

Maintained Backup Tape files, started jobs

Tracked performance measures using MS Excel spreadsheets

Loaded programs & performed troubleshooting tasks

Worked with HP servers and UNIX commands

State Farm Insurance (Short-term contract w/Norrell) 04/2000 - 08/2000

Help Desk/Customer Support Associate

Provided technical assistance for insurance agents

Trained and educated associates on computer software

Ensured calls were logged properly & assigned to appropriate vendor

EDUCATION

Pre-Veterinary Medicine, 1998

Abraham Baldwin College, Tifton, GA

MCP, MTA Certified A+ Sec+

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