Customer Service Microsoft Office

JUSTINA JOHNSON

**** * *****, *** *** San Antonio Tx 78240 210-***-**** ************@*****.***

SUMMARY

Six years of administrative and member service ; particular skilled in establishing rapport with people from diverse backgrounds.

SKILLS

Data Entry

Calculations

Microsoft Word, Excel, PowerPoint

Privacy and HIPPA regulations

Ability to discuss customer’s insurance issues as it relates to policy and procedure

Hand to money transaction

Very easily adapts to communication style to persons with diverse personal, professional, cultural, and socioeconomic backgrounds.

Administrative skills with emphasis on details

Very empathetic to patient wants and needs

Self-motivated, and organized

Skilled in using multiple computer screens with different programs such as Microsoft office, Mac Lab, and McKesson

Administrative skills with emphasis on details

Friendly

Work Experience

Cath Lab Tech/ Student Clinical Rotations (Various locations) 03/15/2017-05/03/2018

Monitoring multiple screens

Documenting cases, monitoring hemodynamics and fluoroscopy

Scrubbing secondary alongside with MD

Setting up tables and managing a sterile field

Circulating heart cath cases

Moving patients with or without moving board, while ensuring patient care and safety

Scrubbing alongside of interventional radiologist for special procedures

Work Study ( Natural Science) 09/16/2015- 08/01/2017

Answer/ Screen calls and direct to the appropriate personnel

Run errands

File important documents

Distribute mail to faculty

Send Email communication

Keep area clean

Make copies and fax documents

Care Coordinator/ Engagement specialist (Flex Agent) 10/07/2013- 12/03/2015

Provide customer service via telephone

Ensuring customer satisfaction by providing quality service, identifying customer needs and assisting them with concerns related to health related issues.

Assist customers in high volume of inbound and outbound calls

Member service for several Medicare and Medicaid contracts

Nurse triage for several military recipients

Research for Medicaid

Billing

Cape Girardeau Transit Authority (Dispatcher) 03/23/2012-07/15/2013

Money count at the end of the shift.

Answer a high volume of calls in a fast pace environment

Inspections of vehicles

Scheduling appointments for medical rides

Assisted in a new development and organization of filing medical information

Direct drivers to and from destinations while ensuring safety

C.N.A. Nursing home and In Home care 05/2004-05/2013

Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, Emptying drainage bags and bathing

Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information

Prepare healthy meals according to a special diet plan

Run errands for patients

Provide companionship to patients while helping with everyday living

Accommodate patients to and from appointments, while explaining difficult medical jargon in a more simple form of understanding

Assist Patients with budgeting

Education

Cape Central High School (High school Diploma 2004)

Cape Vocational school (CNA 2003-2004)

St Philips College 2015- 2018 Major(Biology) Invasive Cardiovascular Technologist

Accomplishments / Organizations

Volunteer for Jessica’s Project(30 Hours)

Tiger Paw(Spring 2016)

Collegiate 100 (Spring 2016)

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