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Customer Service Manager

Madison, WI
June 11, 2018

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Madison Area Technical College- Madison, WI October 2017 - Present

Associates Degree IT-Network Security AAS

University of Wisconsin - Eau Claire, Eau Claire, WI May 2011 - Graduated May 2015

Bachelors of Business Management BBA

Related Course Work and Technical Summary:

Active Directory

Linux Server

Windows Server

Networking & Firewall VPN

Microsoft Office 2010-2013

Computer Languages: Python, Bash, Powershell, CSS, HTML

Cisco: Routers and Switches, Management of Cisco Devices, Cisco IOS OS

Tools: Wireshark, Putty, SSH, VMware Workstation


Excellent Customer Service

Proficient with problem solving skills

Work well individually and in teams

Experience working in corporate environment

Professional Experience:

Enterprise Rent-a-Car Service Agent- Madison, WI Dec. 2017 to Present

●Clean vehicle exterior by hand and by operating washing equipment

●Polish, dry, and clean vehicle windshields, windows, lights, mats, and exterior body.

●Perform basic maintenance check: antenna, under the hood, inside the vehicle, inside the trunk, and outside the vehicle

●Assist with local automobile deliveries and customer pick-up

American Family Insurance, Madison, WI Oct 2016 - Sep 2017

●Screen and process new business, renewals and changes for multiple Personal Lines products, referring items to underwriting where appropriate.

●Answer inquiries from agents and insureds related to Personal Lines processing

●Use multiple systems to research and resolve basic premium and services issues.

●Compares applications against underwriting referral criteria and determines which to transfer to underwriters based on established criteria and taking into account state differences.

●Establishes appropriate down payment and billing options. Reviews and aligns dates on existing business.

Enterprise Rent-a-Car Sales Intern- Madison WI Summer 2014

●Became #1 sales intern for State of WI - summer of 2014

●Picking up customers and dropping cars off for customers and businesses

●Selling Enterprise products including cars, car rental upgrades and car insurance

●Maintain customer relationships and have ability to influence decision-makers

ROTC Army- Eau Claire, Wisconsin Sep 2012 to Dec 2013

●Learning leadership skills and how to communicate effectively

●Assessing problems and finding the best solution to those problems

●Graduated from a 4 week Leadership Training Course (LTC) at Fort Knox, KY that improves personnel as leaders, counselors, strategist, and motivators

●Builds confidences and teaches how to be a member of a team

Community Work:

Eau Claire Children’s Museum

Clean and organize museum floor for customers

Watch and interact with children at the museum

Help prepare and organize set field trips for elementary schools

Meals on Wheel- Madison, Wisconsin

Delivered meals to senior citizens and those that are less fortunate in the Madison area

Interacted and assisted senior citizens by helping them eat and get the right nutrition

Middleton Outreach Ministry- Middleton, Wisconsin

Volunteered to help give out donated food to the less fortunate members in the Madison and Middleton community

Interacted and helped community members that were below poverty level with anything they needed from the outreach ministry


Brian Mark, Branch Manager Enterprise Rent-A-Car

7520 Century Ave, Middleton Wi, 53562 608-***-****

Lynn Gautsche, Eau Claire Children’s Museum- Volunteer Coordinator

220 S Barstow St, Eau Claire, WI 54701 715-***-****

Mackenzie Timm, Area Manager Enterprise Rent-A-Car

6646 Odana Road Madison, WI 53719 608-***-****

Heather Zeilinski, American Family, Personal lines Technician

302 North Walbridge Ave, Madison WI 53718 (608)- 359-3909

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