Engineer Customer Service

Roman Shapiro

**-** ****** **., **** Lawn, NJ ***10 201-***-**** ************@*****.***

IT Systems Engineer

Talented, results-focused IT professional with hands-on experience providing computer and network support and expertise to diverse organizations. Dedicated to strong customer service, with a proven record of communicating effectively with stakeholders in order to deliver results. Proficiency across a broad range of platforms, devices, and applications, with a demonstrated ability to quickly learn new technologies, respond to issues, develop and implement solutions, interface with vendors, manage assets and oversee projects.

Areas of Expertise & Technical Skills

On Site and Remote End User Support Computer & Network Administration & Support Hardware & Software Repair & Troubleshooting Integrate Hardware & Software to Deliver Compelling Solutions IT Infrastructure Projects & Migrations Windows Server NT through 2012R2 (AD DS/DNS/DHCP/RDS/Hyper-V) Server & Desktop Antivirus and Security products LAN/WAN Hardware & Support (VPNs/Switches/Routers/WiFi Access Points) IP Telephony & PBX Phone Systems Visio Server/Desktop/Laptop Hardware (Dell/IBM/Lenovo/HP) Linux Servers & Desktops Windows (3.1 through 10) MS Office (all versions) & Business Productivity Software Office 365 Adobe Acrobat & Document Cloud Cisco CLI Google Apps/G Suite Remote Access Software (Terminal Server/Remote Desktop Server/LogMeIn/TeamViewer/VNC) Professional History

Roman Shapiro Consulting Fair Lawn, NJ 1999 – Present IT CONSULTANT

Provide a range of services to clients, covering all aspects of IT operations, including design, installation, troubleshooting and ongoing management of networks, servers and telephony systems. Collaborate with key stakeholders to identify appropriate solutions to technical challenges, define project scope and milestone timelines. Deliver ongoing technical support to users resolve problems and provide solutions. Select Highlights:

North Jersey Cardiovascular Consultants (2002 – Present): Work with practice owner, administrators, doctors and partners, to manage daily IT needs as well as on special projects and technology implementations and migrations. Coordinate with 3rd-party Medical Practice Management, EMR and other healthcare technology vendors.

• Primary support contact for 25 users across 3 offices on site and remotely.

• Create and update forms in MS Word and Adobe PDF.

• Migrated users to Office 365. Registered and maintained domain names.

• Ensured robust security of critical data through installation and configuration of Netgear Unified Threat Management Appliance and VPN Routers.

• Optimized capabilities by identifying needs and purchasing/installing dozens of PCs and associated peripherals.

• Modernized and improved efficiency of key communications by coordinating upgrades, migrations, and transfers of internet and telephone lines in 3 locations as well as migration from Digi serial terminals to ethernet. Colter & Peterson, Inc. (1996 – 2017): Delivered upgrades and migrations of servers, desktops, managed networks, and handled a variety of projects for printing equipment distributor. Maintained phone systems and supported networks and users in remote offices in California, Iowa, and multiple home offices. Supported and maintained servers including SCO Unix, Linux and Microsoft Windows NT/2000/2003/2008/2012 as well as PC/Apple desktops and laptops.

• Migrated mix of IBM X Series Microsoft Servers 2005 and 2008 to Hyper-V Server 2012R2 Host using Dell Hardware.

• Created and maintained Microsoft Domain Network from NT4 to Server 2012R2 including multiple domain controllers, application servers and Microsoft Terminal Server/Remote Desktop Server.

• Implemented Backup Software and Datto Backup Server Appliance.

• Migrated company wide Phone system to Cloud based Asterisk VoIP Phone system, while maintaining Toshiba PBX with PSTN and E1 PRI and mix of analog and IP telephones.

• Supported domain, email and web hosting and coordinated migration to Google Apps/G Suite.

• Built and maintained Virtual Private Network between 4 main C&P offices and additional home offices.

• Designed and implemented Ethernet network of Win95 and WinNT workstations and Linux and WinNT servers. Roman Shapiro 201-***-**** ************@*****.*** Additional Roles

TBS Network Intelligence, Inc. Rochelle Park, NJ SYSTEMS ENGINEER

• Worked for VAR of HP Desktops, servers and printers; SUN Servers and Storage; Extreme, Lucent and LANNET enterprise ethernet switches; Panasonic Video Streaming Server.

• Oversaw ongoing operation of systems, applications, and infrastructures managed installations, configurations, backups, and testing.

• Monitored performance, identified issues, and worked with partners to implement fixes. Delivered support to users and ensured resolution of problems.

GN Communications (Bon-Art) Newark, NJ

CONSULTANT / CONTRACTOR

• Delivered network and broad IT infrastructure support to manufacturing client. Maintained Novell 4.1 network and provided support to 80 Windows desktop users.

• Configured Cisco routers, Digi and Equinox terminal servers, print servers, remote dialup solutions, a dedicated Internet connection and an Internet mail gateway.

Fragment.com

CO-FOUNDER / SYSTEM ADMINISTRATOR

• Played lead role in startup of new company hosting web space, mail service, and shell accounts for users.

• Assembled, configured and provided continued maintenance for the server running Red Hat Linux. Garpac Corporation New York, NY

TECHNICAL CONSULTANT / SYSTEM ADMINISTRATOR

• Provided UNIX, Novell and network administration and supported PC hardware and software. Platforms included Solaris, HP/UX, AIX, Novell 3.x/4.x, DOS, and Windows 3.x/95/NT. Manning, Selvage and Lee New York, NY

ASSISTANT TO THE DIRECTOR OF INFORMATION SYSTEMS

• Installed and configured desktop and laptop MS Windows computers and software for 100 corporate users on a Novell network. Trained end users on new hardware and software. Education

Bachelor of Arts candidate in Economics Rutgers University, New Brunswick, NJ

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