Manager Project

Kristi Hicks-Hale

Dublin, Ohio ***** * 614-***-**** * ***********@****.***

“…is great at digging in and asking the right questions…always looking for what pitfalls might be in the way, allowing her to plan ahead while still adhering to the process.”

Amy Phillips, VP, Creative Services - GSW

“…has more drive and determination than most of her superiors…shows a great admiration for her staff…highly respected among her team…”

Kim Swank Director, Human Resources – Weber Associates

“…creative solutions to tough problems…effectively communicates to all levels in the organization…her energy and enthusiasm are contagious to others….”

Christine Reichenbach,

Creative Operations Manager - GSW

dynamic team player who easily adapts to new situations…outgoing, personable, tenacious, and a proven relationship builder…adept at managing people and is results oriented….”

Diane Buschur – SR VP Consumer and Community Banking, JP Morgan Chase

Project Manager

Tenacious, Strategic Project Manager with over 15 years of experience managing multi-million dollar accounts, coordinating workforce team of 8-15 colleagues, and performing budget allocation and analysis. Agile and Waterfall Practitioner aiming to leverage considerable experience and efficiency expertise into your project management role.

Areas of Expertise

Agile and Waterfall Principals

Project Management

Communication

Conflict resolution

Estimation and Time Management

Iteration/Sprint Planning Meetings

Team Building and Mentoring

Accomplishments

Recognized with company award for completing at-risk projects ahead of schedule, free of error and deviation

Completed 99% of deliverables on or ahead of schedule by empowering teams to self-organize and grow cross-functionality

Cut 20% of project timelines by mainstreaming vendor efforts and parallel pathing Internal departments

Increased customer lead base 100% by instituting strategic marketing procedures

Established 30% expense reduction through identification, analysis, and coordinating high cost contractor transition to lower cost providers

Increased client-driven revenue 25% by up-selling value-added services

Founded a profitable catering company, leaving a trendy footprint in the small business community

Career Progression

Project Manager GSW, Westerville, OH 2012- present

Organize and facilitate sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, and other project-related meetings

Enact change and continuous improvement increasing the team productivity by 23%

Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery of 100’s of major initiatives

Develop and manage timelines throughout project lifecycle for multiple concurrent projects

Coach, mentor, and lead personnel within a technical team environment

Observe project billing and being vigilant when obscurities are discovered

Kristi Hicks-Hale

Dublin, Ohio 43016 * 614-***-**** * ***********@****.***

“…made a significant contribution…a willing attitude, a hunger for knowledge, and an infectious personality….worked well with her peers as a team and diligently as an individual…her competitiveness makes her the perfect candidate for project management…”

Jeff Kolda, VP Business Development – Sequent, Inc

exceptionally energetic and enthusiastic…projects a charisma that captures the attention and respect of co-workers…demonstrated excellent project management skills

Kristen Toomey - The Allant Group

“…diligent with details and thorough with instruction…a visionary who inspires others…projects honesty and a sincere respect for her work….”

Stacy Davis, Marketing Manager - JP Morgan Chase

demonstrates great attention to detail…extremely organized, diligent at completing tasks and meeting deadlines…takes great pride in her work…”

Shelly Stotzer, VP Marketing – Highlights for Children

Founder, Baker Two Bites, LLC, Columbus, OH 2011- present

2011 Best Dessert award, Taste of Upper Arlington

Perfect recipes and marketing strategies to guarantee the highest level of customer satisfaction

Cultivate healthy pipeline of business among restaurants and consumers

Communicate and resolve conflicts associated with client orders

Economize food and labor costs

Project Manager Weber Associates, Columbus, OH 2010

Strategized digital marketing plans and tactics

Employed risk mitigation practices when delegating assignments and managing project lifecycle

Mentored staff in methodology and consulting excellence and encouraged best practice in project management and project planning

Projected and stabilized marketing pipeline

Client Account Manager Sequent, Inc., Columbus, OH 2008

Cultivated and maintained positive relationships with client principles and key contacts

Exceeded sales expectations by successfully demonstrating commitment to partnership relationships by increasing client-driven revenue

Designed and proposed business plans and solutions to clients and C-Level Officers

Assured continual account satisfaction through maximum responsiveness, superior service levels and personalized customer care

Marketing Manager, Customer Acquisition Senior List Acquisition Specialist List Acquisition Specialist Highlights for Children, Inc., Columbus, OH 1999-2008

Promoted to Senior List Acquisition Specialist and later Marketing Manager, Customer Acquisition after successfully doubling the customer lead base and reducing annual spend by 30%.

Computer Skills

Software (PC environment): Microsoft Office Suite 2013, Insider/Advantage, CRM Solution

Professional Affiliations

Upper Arlington Chamber of Commerce

GETDOT Networking Group

Direct Marketing Association (DMA)

American Teleservices Association (ATA)

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