Customer Service Incoming Sales Help Desk
Resume:
John Kleppan
Warehouse Manager
Phoenix, AZ *****
****.*******@*****.***
I started working in 1974 in the construction industry. (Carpentry and Tenant Improvement). In 1981 I began working an inside sales order desk position with heavy phones, detailed product knowledge and customer support requirements. Manual inventory control progressing to an IBM System 36. Hired by one of my customers in 1986 to measure and bid commercial and residential cabinet and countertop jobs in the greater Phoenix area. Returned to my past employer and worked there on the order desk, reception, purchasing, custom door shop scheduling, and eventually worked in the warehouse becoming the warehouse manager. I was the primary substitute for the company's Operations Manager when he was absent. I only left Rugby IPD Corp. after 17 years due to a life-threatening illness with post-surgical complications that barred me from my previous duties. I wish to re-enter the work force and put my life experience and dedication back to productive use. Work Experience
Warehouse Manager
Rugby Industrial Products Distribution
January 1990 to March 2008
Duties:Inside sales, inventory control, material handling, shipping, receiving. Load and unload truck and railcar shipments. Planned the layout and logistical flow of the warehouse. Devised and implemented load plans for scheduled route deliveries on a daily basis. Built custom residential entry doors.
Estimator
Wilson Laminates
July 1986 to June 1989
Duties:Measure jobs and prepare bids for residental and commercial Kitcen and Bath countertops, cabinets and fixtures. I was responsible for schedule and setting appointments to measure the jobs when ready, and I also worked as the installation sceduler. Inside Sales Representative
Western Laminate Distributors - Phoenix, AZ
March 1981 to June 1986
Duties:Recieve and process orders over the phone and at the will call counter. Record inventory transactions manually before we transferred to a computerised inventory system. Conduct a semiannual physical inventory.
Trim and Interior Remodeling Carpenter
CEGAP, INC
January 1974 to June 1979
Duties:Install interior trim packages, doors, closets, decorative trim in residential homes. Remodel retail spaces to suit tenant requirements.
Education
Arizona State University
1981 to 1982
High School Diploma
Thunderbird High School
1974 to 1979
Skills
ASSEMBLY, FORKLIFT, ORDER ENTRY, SCHEDULING, TELEPHONES, Logistics, Shipping Receiving, Shipping
Additional Information
Skills:
order entry, pc builder, door assembly, scheduling, Keyboard: 10-Key Style, Telephones (Less than 10 Lines), Forklift
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