Help Desk Support & Basic Computer Maintenance

Young, enthusiastic, new graduate with the desire to put knowledge into practice and grow in the field of Information Systems. Responsible, punctual and serious, quick to learn, and follow instructions. Bilingual in English and Spanish. Proficient in Microsoft Word, Excel, PowerPoint, and Internet Search, Video Editing/Creation, Basic Computer Programming using C++, Network Infrastructure Design and Security Controls.

Work Experience

Sbarro November 2017 – Present

Store Worker – Sawgrass Mills (Sunrise, FL)

Maintaining high standards of customer service during high-volume, first-paced operations.

Communicating clearly and positively with coworkers and management.

Mastering point-of-service (POS) computer system for automated order taking.

Handling currently and credit transactions quickly and accurately

Following procedures for safe food preparation, assembly, and presentation.

Conduent, Inc. Puerto Rico July 2017 – October 2017

Transaction Processor

Safeguarding Confidential/Personal Medical Information for Humana Medicare.

Contacting members via phone to assist in managing their Medicare benefits and credit options.

Account Reconciling & verification across several software applications.

Note: Job lasted 3 months due to the devastating conditions caused by Hurricane Maria in the Island of Puerto Rico.

University of Puerto Rico – Rio Piedras Campus April 2015- June 2016

Librarian’s Assistant – Colección de Referencias Biblioteca José M. Lázaro

& Biblioteca de Trabajo Social Nuevo Edificio Beatriz Lassalle

Service provided to Sub graduates, Graduates, and Professors, as well as Employees and Visitors.

Shelfing books, theses, magazines, among others.

Help Desk Assistance.

Basic Computer Maintenance with the following Operating Systems: Windows XP, Vista, 7, 8, and 10.

Desktop/Workstation in-point data Security; Virus & Malware Detection via Malwarebytes.

Academic Background

University of Puerto Rico – Rio Piedras Campus 2012 – 2017 (Graduate)

Faculty of Business Administration

Concentration: Bachelor’s in Business Administration: Information Systems

Antilles Millitary Academy High School 2009 - 2012

Trujillo Alto, Puerto Rico

Graduation: 6/2012

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