Manager Customer Service

G L E N D A AMAYA

**** ******** **** ********, ** 93550

714-***-****

*********@*****.***

Objective

To secure a responsible career opportunity, where I can fully utilize my training and expertise, human resource and management skills, while making a significant contribution to the success of my employer. While demonstrating the importance of my job requirements and expectations fully met and promoting business growth.

Skills & Abilities

- Microsoft/Office, Google Docs, QuickBooks Pro/Premier

- Processed AR/AP, Reconcile Bank, customer, vendor accounts, and collections

- Data-entry/Dispatch/Shipping, provide weekly customer balance reports and process journal entries

- Generate Payroll, Human Resources and personnel related matters

- Excellent organizational and interpersonal skills, attentive to detail and structure Experience

Account Manager - I&B Flooring Inc. Dec 2016 – Jul 2018 Anaheim, CA - $18.50

Office manager to a fifteen-man crew that specializes installing residential and commercial flooring. Managed all administrative, accounting and customer service. Maintained required paperwork logs and city certs along with the ability to operate in surrounding cities with certified permits to prepare final orders for property managers utilizing QuickBooks Premier. Logistics Coordinator/assistant accountant, Next Trucking Jun 2015 – Nov 2016 City of Industry, CA - $16

Project leader for Large Supply chain. Distributed 900 containers per month. (Project completion Estimated for $21 Million in gross revenue). Drafted, implemented and maintained dispatch SOP. Maintained profit margin between 10% - 20%. Managed all Shippers under factoring and collected payment for shipments under non-owner operating drivers. Operations Assistant Manager, CAA Transportation Inc. Oct 2010 – May 2015 Anaheim, CA - $15

Secured truck routes keeping time and distance in mind for deliveries. Reviewed/posted shipment orders, as required checked vehicle condition and drivers for license validity status Monthly, compiled data reports on shipment and mobility. Managed office A/R & A/P, QuickBooks, followed up on collections bi-weekly. Recruited, verified and on-boarded qualified drivers. Education

Katella High School – Anaheim, CA 2005-2009

Fullerton College – Fullerton College 2016-2018

References

Scott Conley - Driessen Aerospace: 818-***-****

Mario Fuentes – Kings Auto Detail: 562-***-****

Katarina Marquez – Paralegal: 626-***-****

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