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Customer Service Care

Springfield, IL
June 11, 2018

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Professional Summary


Work History


PO Box 13, Nilwood, IL 62672 • Home: 217-***-**** • I have been a Resident Care Coordinator for the last 7 years and have experience in creating a cohesive schedule for 50+ employees, conducted care plans to ensure complete resident and family satisfaction, performed end of pay period edits along with approving time for nursing staff. During these years, I have also worked closely with residents and as a result am empathetic, have developed strong interpersonal skills, and am grounded. I have often overseen upwards of 20 employees and have the mental fortitude to take on stressful situations.

CNA Certification

Physical Rehab Aide Certification

Occupation Rehab Aide Certification

Geriatric Care Specialist

Certified Urine Collector for Drug Testing

Experience with Scheduling and Interviewing

Customer Service Experience

Resident Care Coordinator, 02/1999 to 05/2017

Heritage Health-Carlinville – Carlinville, llinois Direct supervisor of CNA'S, MA's and UA's

Scheduling for Nurse's, CNA's, MA's and UA's

Interviewed and hired CNA's, MA's and UA's.

End of pay period edits and approved time for nursing staff Conducted pre-employment drug tests

Completed assigned sections of ABAQUIS

Monitored all staff completion of required inservices in Relias Ordered therapy supplies and special equipment

Attend care plans and worked to ensure that any care complaints were resolved in a timely manner and to resident or families satisfaction


Rehab Aide, 02/1999 to 05/2017

Heritage Health-Carlinville – Carlinville

Completed daily rehab programs as directed and written by PT Weekly charting on programs and monthly charting on prom programs Made sure drs orders were in place for prom programs Assisted with resident care as needed

Assisted with completion of MDS's and care plans

GED: 1995

Douglas County -

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