Food Service Sales

ANTHONY EDWARDS

**** ********* ******, ******* *******, IL 60169 847-***-**** ***********@*****.*** SUMMARY

High-performing operations-management professional with expertise in strategic planning, customer relations, tactical business planning, while building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

KEY ACCOMPLISHMENTS

Business Development

• Built a pipeline of prospects through existing clients and account service staff

• Directly marketed to new business prospects

• Increased existing account sales and new sales by 10% annually

• Worked with social media resources to develop contacts in key markets

• Developed new sales literature

Account Management

• Served as the company’s primary liaison with clients. With this established relationship with the company’s clients, the following was established:

o Developed trusted relationships with clients

o Acquired a thorough understanding of key customer needs and requirements o Expanded relationships with existing customers by proposing solutions to meet their needs o Ensured the correct products and services were delivered to the customers in a timely manner

• Prepared regular reports of progress and forecasts using key account metrics

• Dynamic CMR knowledge

• Overseen seven account teams assigned to key accounts to plan and manage the full relationship with clients

• Researched and measured qualitative and quantitative data to help ensure successful long term client retention

Project Management

• Rolled out route driver program for handheld computer units which resulted in significant savings of 75% waste in operations cost and inventory control

• Worked directly with software companies to establish dynamic scheduling leading to the reduction of service staff by 15% in labor cost

• Instituted customized account “plan a gram” programs to tailor client’s individual needs and maximize sales while reducing company’s cost of goods by 8%

• Maintained vehicle service schedule

• Administered warehouse and customer inventory system resulting in a just-in-time service schedule Food Service Management

• Responsible for hiring and training food service workers

• Ordered food, equipment and supplies

• Overseen food preparation, portion size and overall presentation

• Worked with food service staff to create customized menus to meet the client’s individual needs

• Inspected supplies, equipment and work areas

• Instituted onsite food tasting and guest chef programs

• Trained staff on proper food preparation and kitchen safety techniques

• Overseen the production of 2,000 food items weekly ANTHONY EDWARDS 847-***-**** ***********@*****.*** Purchasing and Procurement

• Directly responsible for purchasing and procuring products and services

• Met with vendors and suppliers to ensure company needs were met

• Negotiated pricing and worked to maximize manufacture rebates resulting in 11% decrease in cost of goods and services

• Researched the latest industry trends and implemented 30 new product lines

• Tracked the success rate of all goods and services Human Resource Management

• Responsible for recruiting and training of new employees

• Served as key contributing member of the Leadership Team to empower staff to work successfully in an agile management style system

• Worked with exempt and nonexempt employees that may be structured on commission and hourly to enhance their earning potential

• Documented grievances

• Monitored and measured supervisors

• Implemented performance reviews

• Managed the following staff:

• 14 route drivers

• Vending machine refurbishment staff

• Multiple food service location staff

• Warehouse personnel

• Customer service staff

Financial Management

• Improved P&L statements by 25% during my tenure

• Controlled operational cost by managing labor, fuel and maintenance cost resulting in a 6% saving annually

• Monitored route cash accountability

• Conducted research on market trends to develop and enhance successful merchandising programs

• Produced financial reports to help develop strategies and plans for long term goals

• Assisted the CEO with financial decisions

EMPLOYMENT

General Manager Rogers Vending also dba Breakroom Solutions 10/2003 to Current Elk Grove Village, IL

Partner Innovative Service Solutions 06/2005 to Current Chicago, IL

EDUCATION

Business Management (currently enrolled), Harper College, Palatine, IL Business Management, Wilbur Wright Junior College, Chicago, IL Coursework in Food and Beverage Operations, Lean Six Sigma, Agile Project Management, Strategic Human Resources, Microsoft Office, Dynamic CRM

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