Customer Service specialist
Resume:
Shannon
Kuhnhenn
Hospitality Professional
Gilbert, AZ
**************@*****.***
EXPERIENCE
Logicall
Marketing,
Phoenix, AZ
Appointment
Scheduler
MAY 2018 - Present
McDonalds,
Bremerton, WA
Shift Manager
SEPTEMBER 2016 -
APRIL 2018
ResCare
Bremerton, WA
Home Care Aide
SEPTEMBER 2014 -
JUNE 2015
Manpower,
Bremerton, WA
Customer Service
Representative
MAY 2012 -
NOVEMBER 2013
EDUCATION
Meadowdale High,
Lynnwood, WA -
High School
Diploma
SKILLS
Providing exceptional customer service in a
fast-paced high-pressure service environment
Demonstrating high quality standards applied in
a timely, consistent manner
Handling complex customer issues with billing
and technical support
Resolving customer issues and complaints to the
satisfaction of the customer and client
Proficient in learning, searching and applying
information from complex knowledge databases and
other resources
Skilled in clear, concise communication and active listening techniques
Enjoys sales and cold-calling
Passionate about identifying root causes and
positioning solutions that will build brand loyalty and lead to satisfied customers
Quick to learn and apply new policies and
procedures
Dedicated to motivating and supporting a team
while measuring and analyzing my own performance
Working knowledge of various software including
MS O ce
Outstanding reading and comprehension abilities
Contact this candidate