Customer Service Sales
Resume:
Thomas McLaughlin
Material Handler
Aurora, CO **017
********@***.***
Authorized to work in the US for any employer
Work Experience
Fish Packer
Shamrock Foods Company - Denver, CO
January 2016 to April 2018
Responsible for minor cutting and packing with ice, various types of seafoods for next day delivery and outbound shipping to custom ers.
Material Handler
Baxter Medical Products - Englewood, CO
June 2015 to December 2015
Responsibilities
Unloaded and put away shipments recieved. Loaded Trailers with medical products for shipment to customers.
Shrinl wrapped pallets for delivery to customers.
Skills Used
Pallet jacks, forklifts, computer system for inventory management Breakdown Dispatcher
Navajo Express - Denver, CO
October 2014 to January 2015
Responsibilities
Responsible for all breakdowns of trucks across 48 states. Accomplishments
Made longtime relationships with many of the truckers. They would call ask for me when they had breakdowns or warning lights on.
Skills Used
Telephone etiquitte, computer skills, basic office skills, fax, etc Customer Care Representative
US Foods - Centennial, CO
July 2013 to July 2014
Provide sales assistance to Sales force by placing orders, processing credits and placing special orders.
Resolve customers service or billing complaints; check to ensure that appropriate changes we made to resolve
customers problems
Assist customers with recovery for truck shorts, mispicks and any other delivery errors Work with vendors to request product samples for Sales reps and customers Place and keep log of orders for large street accounts Process intercompany transfers and FedEx overnight orders Prepare and process daily sales reports for Vice President of Sales Route Driver and Night Production Specialist
Seattle Fish Company - Denver, CO
December 2010 to July 2012
Responsibilities
Responsible for timely delivery of seafood products to customers including retail grocery stores, restaurants,
sushi bars
Transferred to Night Production
Duties included cutting, packing and shipping of seafood products to customers Loaded and unloaded trucks and processed orders for shipping Wife contracted breast cancer, left Seattle Fish to care for wife Customer Service Associate and Regional Sales Trainer United HealthCare - Englewood, CO
July 1997 to November 2010
Responsibilities
Resonsible for taking incoming calls from customers Resolved problems with both internal and external customers Provided exceptional customer service to doctors, pharmacies, DME provides, etc Promoted to Regional Trainer for exceptional performance Traveled to various UHC sites in the western region Responsible for training and mentoring of new hires to become Customer Service Reps Marine Diesel Mechanic
Honorably Discharged
June 1978 to June 1978
Education
West Seneca East Senior High - West Seneca, NY
1970 to 1974
Additional Information
Computer Skills
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