Paul Brou

Help Desk, Computer Operation Nashville, TN

ac5sqq@r.postjobfree.com

+1-615-***-****

Technical Skills

Computer imaging, parts replacement and assembly,

Computer troubleshooting, diagnosis and monitoring

Hard drive formatting, partitioning, adding, optimization(defragment)

Printers, scanners installation and configuration, and troubleshooting

Configure, upgrade & relocate PC Hardware, software and print devices

Operating System: Windows(XP, 7, 8, 10), MacOS, Android(Tablets, Smartphone),Android x86(PC & virtual machine), Chrome OS (Chrome browser)

Windows system maintenance and recovery, imaging, Installation, Configuration and deployment, PowerShell scripting

Browsers: Internet explorer (old-newest version), Chrome, Firefox, Safari, Opera

User account and group policy management

Basic knowledge in Cisco IOS Command-Line Interface (Cisco IOS CLI)

Network configuration & Troubleshooting

Perform mail server configuration (outlook, etc

Antivirus installation(McAfee, Kaspersky, BitDefender, AVG, 360 Total Internet Security)

Windows & Network tools: ping, traceroute, telnet, msconfig, cmd, mslookup, event log, system restore and backup etc.

Microsoft Office Word, Excel, PowerPoint, office 365, LibreOffice, Open Office

Database Support and Administration with MySQL, MS SQL Server

Local websites and web application online administration via Apache server

Software installation and update, run windows update

Computer programming languages & Web development: Python, HTML5, C#.Net, SQL

Ticketing system: Salesforce, remedy

Mobile devices OS troubleshooting(Apple iOS, Samsung Andoid, Blackberrym and ohers)

Replaced HardDDrive, Motherboard, Memorycard, powersupply, install antivirus

Fix, troubleshoot and configure printers (HP, DELL, CANON etc.)

Install a Network Printer System

Related Experiences

Onsite Support PC Technician (Sherwin Williams POS store) May 29th –June 6th, 2018

Strategic Systems Nashville, TN

Missions: Server Swap project: Replace old primary and secondary server and proceed

data back up

Set up new client POS station and proceed conversion of old servers

Install new equipment to replace old servers with new server

Back up data from old server to new server and restore files

Configure POS server to run in windows environment and perform tests

Configured Epson printer and POS Payment terminal

Proceed to test the bar code scanner

Print label and ship equipment

Train Sherwin Williams store employees

Onsite Support Technician (First Financial Bank in Indiana) 14th - 26th May, 2018

SmartSource Inc Madison, Indiana

Missions: Provide on-site support the Network conversion and the PC, and assistance

in peripheral deployment

Remove units, mouse and keyboard, receipt printer and signature pad

Collect, inventory and stage Main Source Bank(MSB) old units and peripherals

Replacing specific units and install new computer equipment(Laptops and Desktops),

and set up docking station, and units configuration

Set up Teller station and install Panini terminal, printer, and check scanner

Install Terminal printer and wireless keyboard/mouse

Install PinPad devices in teller station

Install and configure printer from static IP to DHCP

Reset and configure IP Phones using ITL procedure station

Ensure all devices are connected properly into teller desktop and surge suppressor

Train users in the proper use of peripherals on new FFB network environment

Field & Deployment Technician (Regions Bank) Nov – Dec 6, 2017

SmartSource Inc Tennessee - Kentucky

Missions: On-site support and deploy ePad for Regions Bank

Deployment and configure new system, using personal vehicle to provide

Technology Support on client site.

Configure Docking Station & install Electronic Signature Pad

Loading driver, and configure new e-signature systems

Troubleshoot network issue (LAN) and e-signature Monitor display

Configure Intel graphic & Windows Touch screen (Windows 7, 10)

Basic Windows OS and iOS Administration

Troubleshoot Windows 7 issue with e-signature systems

Troubleshooting printing issues

Installed/performed minor repairs to hardware/software and peripheral equipment(printer)

Assist and train end users in the proper use of the hardware and software

IT Desktop Support Engineer Aug –Sept 2017

Apolent –NTT DATA - AIG Brentwood, Tennessee

Provide on-site support for Laptop, desktop and printers

Deskside deployment and rollout

Build, staging and imaging computer

Replace HardDDrive, Motherboard in Laptop/Desktop

Deploy new and replacement hardware

Install applications and Remote Access Tools on windows system

Network configuration

Install and configure computer antivirus tools,

Windows password recovery

Install and configure BitLocker security tools for Computers encryption

Setup and troubleshoot printers, toner replacement

Manage pc devices encryption & password recovery

Setup new users workstation and troubleshoot dock station

Provide support and solutions to external end-users to meet company objectives.

Support and troubleshooting client’ sides apps on basic rendering engine system by using and updating Html and XML code.

Migrate applications to new configuration system

Software installation and Support

Set up equipment for user and customer perform and ensuring proper installation of network cable, operating systems and appropriate software

Provided technical assistance and support to internal user

Assist customer remotely

Tier1 Technical Support Sept 2016 – Aug 2017

Uniguest Nashville, Tennessee

Provide help desk support via telephone communication with end users

Build, staging and imaging computer

Perform diagnostics and troubleshooting of system issues

Document Help desk tickets/ resolution, and maintain equipment inventory lists

Work collaboratively with Uniguest Software Engineering Team, by identifying, reporting bugs and others issues for Uniguest Software

Assist Supply Chain Department in daily tasks and month end goal of processing new orders by 95%, computer staging, re-imaging, break fix and shipping

Create and update customer information using Enterprise Application Salesforce System

Open and close repair ticket using Salesforce as ticketing system

Manage product flux on Salesforce

Software installation and configuration (Microsoft Office Suite & on call activation, Uniguest software installation, Pay-Per-Use system, Office depot vertical system) on Windows & Apple Mac systems.

Identify, documenting and reported bugs and others issues for HKF Software

Checking communication between client and linked server using Microsoft Telnet command line

Tracking Data using Traceroute

Performed software updating

Software installation, software and application support

Using salesforce to overcome users inquiries regarding computer software and hardware operation to resolve problems

Set up equipment for employee use, customer use, perform and ensuring proper installation of cable, operating systems and appropriate software

Assist and troubleshooting customer remotely through remote VPN access (LogMeIn, Adobe Endpoint Management)

Oversee receiving and Shipping Uniguest equipments

Setup & configuring printers, testing, printing via e-mail server (yahoo, gmail) etc.

Microsoft Windows installation, Configuration, Activation and Updating

Phone Technician Apr 2016 - Jul 2016

Asurion Smyrma, Tennessee

Checking devices Cosmetic

Devices Configuration (iPhone, Android, BlackBerry)

Checked software

Scan devices, checked IMEI matching

Replacing parts

Erasing data out of phones

Verifying the technical issue with devices

Troubleshoot end users

Education

Associate of Sciences Computer and IT System

December 2010 Technical School of Engineering and Media

Major: Computer Sciences and Programming

Training / Certification

Cloud Computing Amazon Web Services Nov 17 – current

Training ongoing: AWS Certified Solutions Architect – Associate

Coursework: Security, Storage, Compute, Database, Networking, Application Services

Languages: Bilingual

English: Proficiency – good working knowledge

French: Fluently

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