Software Microsoft Office
Resume:
Paul Brou
Help Desk, Computer Operation Nashville, TN
*********@*******.***
Technical Skills
Computer imaging, parts replacement and assembly,
Computer troubleshooting, diagnosis and monitoring
Hard drive formatting, partitioning, adding, optimization(defragment)
Printers, scanners installation and configuration, and troubleshooting
Configure, upgrade & relocate PC Hardware, software and print devices
Operating System: Windows(XP, 7, 8, 10), MacOS, Android(Tablets, Smartphone),Android x86(PC & virtual machine), Chrome OS (Chrome browser)
Windows system maintenance and recovery, imaging, Installation, Configuration and deployment, PowerShell scripting
Browsers: Internet explorer (old-newest version), Chrome, Firefox, Safari, Opera
User account and group policy management
Basic knowledge in Cisco IOS Command-Line Interface (Cisco IOS CLI)
Network configuration & Troubleshooting
Perform mail server configuration (outlook, etc
Antivirus installation(McAfee, Kaspersky, BitDefender, AVG, 360 Total Internet Security)
Windows & Network tools: ping, traceroute, telnet, msconfig, cmd, mslookup, event log, system restore and backup etc.
Microsoft Office Word, Excel, PowerPoint, office 365, LibreOffice, Open Office
Database Support and Administration with MySQL, MS SQL Server
Local websites and web application online administration via Apache server
Software installation and update, run windows update
Computer programming languages & Web development: Python, HTML5, C#.Net, SQL
Ticketing system: Salesforce, remedy
Mobile devices OS troubleshooting(Apple iOS, Samsung Andoid, Blackberrym and ohers)
Replaced HardDDrive, Motherboard, Memorycard, powersupply, install antivirus
Fix, troubleshoot and configure printers (HP, DELL, CANON etc.)
Install a Network Printer System
Related Experiences
Onsite Support PC Technician (Sherwin Williams POS store) May 29th –June 6th, 2018
Strategic Systems Nashville, TN
Missions: Server Swap project: Replace old primary and secondary server and proceed
data back up
Set up new client POS station and proceed conversion of old servers
Install new equipment to replace old servers with new server
Back up data from old server to new server and restore files
Configure POS server to run in windows environment and perform tests
Configured Epson printer and POS Payment terminal
Proceed to test the bar code scanner
Print label and ship equipment
Train Sherwin Williams store employees
Onsite Support Technician (First Financial Bank in Indiana) 14th - 26th May, 2018
SmartSource Inc Madison, Indiana
Missions: Provide on-site support the Network conversion and the PC, and assistance
in peripheral deployment
Remove units, mouse and keyboard, receipt printer and signature pad
Collect, inventory and stage Main Source Bank(MSB) old units and peripherals
Replacing specific units and install new computer equipment(Laptops and Desktops),
and set up docking station, and units configuration
Set up Teller station and install Panini terminal, printer, and check scanner
Install Terminal printer and wireless keyboard/mouse
Install PinPad devices in teller station
Install and configure printer from static IP to DHCP
Reset and configure IP Phones using ITL procedure station
Ensure all devices are connected properly into teller desktop and surge suppressor
Train users in the proper use of peripherals on new FFB network environment
Field & Deployment Technician (Regions Bank) Nov – Dec 6, 2017
SmartSource Inc Tennessee - Kentucky
Missions: On-site support and deploy ePad for Regions Bank
Deployment and configure new system, using personal vehicle to provide
Technology Support on client site.
Configure Docking Station & install Electronic Signature Pad
Loading driver, and configure new e-signature systems
Troubleshoot network issue (LAN) and e-signature Monitor display
Configure Intel graphic & Windows Touch screen (Windows 7, 10)
Basic Windows OS and iOS Administration
Troubleshoot Windows 7 issue with e-signature systems
Troubleshooting printing issues
Installed/performed minor repairs to hardware/software and peripheral equipment(printer)
Assist and train end users in the proper use of the hardware and software
IT Desktop Support Engineer Aug –Sept 2017
Apolent –NTT DATA - AIG Brentwood, Tennessee
Provide on-site support for Laptop, desktop and printers
Deskside deployment and rollout
Build, staging and imaging computer
Replace HardDDrive, Motherboard in Laptop/Desktop
Deploy new and replacement hardware
Install applications and Remote Access Tools on windows system
Network configuration
Install and configure computer antivirus tools,
Windows password recovery
Install and configure BitLocker security tools for Computers encryption
Setup and troubleshoot printers, toner replacement
Manage pc devices encryption & password recovery
Setup new users workstation and troubleshoot dock station
Provide support and solutions to external end-users to meet company objectives.
Support and troubleshooting client’ sides apps on basic rendering engine system by using and updating Html and XML code.
Migrate applications to new configuration system
Software installation and Support
Set up equipment for user and customer perform and ensuring proper installation of network cable, operating systems and appropriate software
Provided technical assistance and support to internal user
Assist customer remotely
Tier1 Technical Support Sept 2016 – Aug 2017
Uniguest Nashville, Tennessee
Provide help desk support via telephone communication with end users
Build, staging and imaging computer
Perform diagnostics and troubleshooting of system issues
Document Help desk tickets/ resolution, and maintain equipment inventory lists
Work collaboratively with Uniguest Software Engineering Team, by identifying, reporting bugs and others issues for Uniguest Software
Assist Supply Chain Department in daily tasks and month end goal of processing new orders by 95%, computer staging, re-imaging, break fix and shipping
Create and update customer information using Enterprise Application Salesforce System
Open and close repair ticket using Salesforce as ticketing system
Manage product flux on Salesforce
Software installation and configuration (Microsoft Office Suite & on call activation, Uniguest software installation, Pay-Per-Use system, Office depot vertical system) on Windows & Apple Mac systems.
Identify, documenting and reported bugs and others issues for HKF Software
Checking communication between client and linked server using Microsoft Telnet command line
Tracking Data using Traceroute
Performed software updating
Software installation, software and application support
Using salesforce to overcome users inquiries regarding computer software and hardware operation to resolve problems
Set up equipment for employee use, customer use, perform and ensuring proper installation of cable, operating systems and appropriate software
Assist and troubleshooting customer remotely through remote VPN access (LogMeIn, Adobe Endpoint Management)
Oversee receiving and Shipping Uniguest equipments
Setup & configuring printers, testing, printing via e-mail server (yahoo, gmail) etc.
Microsoft Windows installation, Configuration, Activation and Updating
Phone Technician Apr 2016 - Jul 2016
Asurion Smyrma, Tennessee
Checking devices Cosmetic
Devices Configuration (iPhone, Android, BlackBerry)
Checked software
Scan devices, checked IMEI matching
Replacing parts
Erasing data out of phones
Verifying the technical issue with devices
Troubleshoot end users
Education
Associate of Sciences Computer and IT System
December 2010 Technical School of Engineering and Media
Major: Computer Sciences and Programming
Training / Certification
Cloud Computing Amazon Web Services Nov 17 – current
Training ongoing: AWS Certified Solutions Architect – Associate
Coursework: Security, Storage, Compute, Database, Networking, Application Services
Languages: Bilingual
English: Proficiency – good working knowledge
French: Fluently
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