Customer Service Desktop Support

ILYAS MYNGATOV

Phoenix, AZ *****

480-***-**** ● ********@*****.***

SUMMARY

Dedicated business information systems majoring college graduate possessing 2+ years of progressively responsible IT experience. Distinct ability to quickly adapt to change and be up to date with new developments in the industry. High-energy, responsible, motivated individual and easy to fit in any environment.

QUALIFICATIONS

Bilingual - Fluent Russian

Strong computer building skills

Basic knowledge of programming languages (C#, Java)

Strong knowledge of MS Office

Problem solving skills needed to troubleshoot and repair network issues

Competent in multiple operating systems

EDUCATION

Bachelor of Science in Business Information Systems, 08/15-12/17

Grand Canyon University, Phoenix, AZ

EXPERIENCE

Mayo Clinic, Phoenix, AZ,

IT Deployment Technician 01/18 – Present

Completing 10-20 PCs/day through imaging/build, deployment/placement and troubleshooting

Executed trouble tickets and performed desktop support to on-site users, for resolution of PC related issues. Performed daily backup of all critical company data

Handling IT help desk tickets

Setting up and solving problems with computer network systems, cabling and wireless networks.

Grand Canyon University, Phoenix, AZ

IT - Technical Support Representative 05/16-09/16

Provided answers to clients by identifying problems, researching answers and guiding clients through corrective steps

Handled trouble tickets with support interventions for urgent issues

Instructed and trained end-users regarding computer literacy.

Grand Canyon University, Phoenix, AZ

Admission Support Representative 10/15-05/16

Managed documents, appointments, and daily agendas

Provided customer service

Demonstrated quick thinking and multitasking

AFFILIATIONS/MEMBERSHIPS

President, Kazakhstan Student Association 09/13 – 12/17

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