Customer Service Representative

Jamie Causey

*** ********* ****, *****, ******** 72023 501-***-**** ************@*****.***

Professional Summary

Excellent communicator with 21 years’ experience as a Customer Service Representative. Pre and post- sales support specialist excelling at customer satisfaction and retention. Extensive background in conflict resolution and customer care with patience and empathy. Expertise in delivering support services and resolving customer complaints. Effective leadership by distributing information and procedures to fellow Customer Service Representatives.

Skills & Abilities

MS Windows proficient Quick learner

MS: Excel, Word, PowerPoint, Outlook Writing skills

Operate standard office equipment Organize training schedules

Ordering & invoicing software Establish and maintain filing system

Multi-line phone system Problem solving / critical thinking

Experience

CUSTOMER SERVICE REPRESENTATIVE SHURLEY INSTRUTIONAL MATERIALS INC.

SEPTEMBER 1994 - CURRENT

Contribute to annual sales of $100,000 per year

Address customer inquiries and provide product information

Communicate with customer regarding backorder availability, future inventory, and special orders

Provide an elevated customer experience to generate a loyal clientele

Ensure superior customer experience by addressing customer concerns, demonstrating understanding and resolving problems on the spot

Serve as the main liaison between customers, management, and sales team

Convention coordinator

Proof and edit documentation for the publication of text books

Assistant to the General Manager

Education

HIGH SCHOOL DIPOLMA 1980 NORTH PULASKI

Reference

Teresa Reid, Shurley Instructional Materials Inc., Office Manager 501-***-****

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