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Resume

MD MURAD ALAM

Contact No. : - +91-954*******, +91-952*******

E-mail:- ac5sld@r.postjobfree.com

Present Address: - A-57 Saheen Bagh, Okhla, New Delhi, 110025, India Professional Objective:

To reach a challenging position in the IT Infrastructure Services field where I can contribute the best of my skills and efforts for the growth of the company as well as me to gain an experience from your organization. Career Summary:

Having 3+ years of experience in IT infrastructure management, technical support & excellent customer handling skills. Implementation of small IT Projects.

Professional Expertise:

1). From July. 2016 to Date

Designation : Desktop Engineer

Company Name : IMSI India Pvt. Ltd.

Team Leader : Rajesh Kumar

Responsibilities:

Working as IT Executive in Corporate office.

Support on Microsoft Windows Server 2003, 2008 and 2012, Provide L1 and L2 support to 250 users on windows platform, Active directory, DNS, DHCP, WDS, WSUS, VPN, DC, SLA and Group Policy.

Support and manage Hyper-V, MS SQL Server, Citrix, VMware, SAN, VPN and VLAN, Installing New Servers, Data Centre network troubleshooting Including IP fundamentals, DNS, Load balancing, Proxies and Firewalls, Manage and Maintain an Exchange e-mail environment.

Support on hardware, operating system, network connectivity, antivirus and Manage & troubleshoot network related issue, Install, configure and maintain printers (network and local) of Xerox.

Backup and Restoration of VMs.

Configure and troubleshoot email related issue of MS Outlook, Configuring related hardware.

Coordinate and manage relationships with vendors that provide hardware, network and other support. 2). From May. 2015 to June 2016.

Designation : Desktop Engineer

Company Name : Evision Technoserve Pvt. Ltd

Team Leader : Md Tabrej Khan

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3). From Feb. 2013 to March 2013. (One Month Industrial Training)

Project Title : PLC (Programmable Logic Controller)

Company Name : CRISP (Centre for Research & Industrial Staff Performance), Bhopal (M.P)

Guide/Supervisor : Er. Sudhir Jain

4). From May. 2014 to June 2014. (One Month Academic Project) Project Title : Embedded System

My Role : Team Leader

Supervisor : Prof. Ankita Sharma, Electronics Engineering, RGPV Technical Skill:

VPN, VLAN, BGP, EIGRP, BPDU, ICMP, Wireshark, IPS, Spanning Tree, DR and BDR, LSA, MPLS, FabricPath, Firewall, statefull Firewall, Floating IP, Forwarding Port, Routing bridge.

Support on Microsoft Windows Server 2003, 2008 and 2012,Active directory,DNS, DHCP, WDS, WSUS, DC, SLA, Group Policy, DLP, Hyper-V, MS SQL Server, Citrix, VMware, SAN, NAT.

Some Knowledge of Linux System, Storage Architecture Knowledge, IIS Website Configurations.

Peripherals, services, directories, storage and Configuring related hardware, Backup and Restoration of VMs, Manage and Maintain an Exchange e-mail environment.

Knowledge in PLC (Programmable Logic Controller).

Knowledge in Embedded System.

Professional Qualification:

B.E (Electronics and Communication Engineering) from Rajiv Gandhi Proudyogiki Vishwavidyalaya

(RGPV), Bhopal (M.P), in 2015, with First Division.

Intermediate in Science from Urdu College Gopalganj, Bihar, in 2010 with First Division.

Matriculation from M.M. Urdu High School Gopalganj, Bihar, in 2008 with Second Division. Strength:

Ability to handle the situation, Ability to lead& a Good Team Member.

Ability to get dissolved in the surroundings.

Ability to work efficiently in a team or whether stand alone.

Eagerness to explore and learn.

Ability to Work Independently and Multi Task in a Fast Paced Environment. Personal Detail:

Father’s Name : Md Sohrab Alam

Date of Birth : 01st Feb. 1992

Language Known : English, Arabic, Hindi & Urdu

Marital Status : Unmarried

Nationality : Indian

Passport no. : N4275760

Declaration:

I do hereby declare that the above information is true to the best of my knowledge. Date:

Place: New Delhi Md Murad Alam

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