Customer Service Sales Representative

Iye Ogbe

*** **** **** ***** **. Marietta, GA, **062.

678-***-**** *********@*****.***

EDUCATION

Kennesaw State University

Bachelor of Science in Criminal Justice; Minor in Law Studies Graduated: Spring 2018

Honors: Deans list (Fall 2014), Indicted member of the National Society of Leadership and Success (2018)

Related Courses: Criminal Courts, Criminal Procedure, Juvenile justice, Business Law.

VOLUNTEER WORK

AIDS Walk Atlanta October 2014- October 2015

Ensured a safe environment for participants of AIDS Walk Atlanta and 5k run

Suggested creative ideas to ensure equal participation from everyone present.

WORK EXPERIENCE

AL Burruss Research institute

Kennesaw, GA

Phone Survey Interviewer January 2017- Present

Surveying subscribers and Policy Makers by phone

Researching required information using available resources, answered calls and responding to emails

Providing accurate and appropriate information in response to customer inquiries.

Demonstrating mastery of customer service call script.

Developing effective relationships with all call center employees

Kennesaw State University Bookstore

Kennesaw, GA.

Sales Representative June 2016 - December 2017

Worked as a team member performed cashier duties, organized products, and cleaned my work station.

Sold broad range of merchandise to students and campus visitors.

Suggested various new display ideas to improve accessibility to merchandise and to increase sales during the “Rush” period.

Guaranteed positive customer experiences and resolved all customer complaints.

Performed store closing duties, including counting cash drawers.

Department of Humanities and Social Sciences

Kennesaw, GA.

Student Assistant November 2014 – May 2015

Managed front desk area by providing customer service to students, alumni, and employers.

Developed easy formats that helped non-traditional students with computer use.

Managed students and faculty complaints in the lab.

Internship: Cobb County Court House. January 2018 – May 2018

Marietta, GA.

Interning as a Legal Advocate with the Temporary Protective Office (TPO)

Establishing a client screening system that can help clientele reduce time spent in the court house.

Advocate for victims of Domestic violence, elder abuse and stalking.

Actively participating in the court process as a legal advocate representative

Drafting motions and petitions for Ex-Parte and Rule Nisi hearings.

LEADERSHIP AND AFILIATIONS

(NSA)- Nigerian Students Association (position: secretary)

National Society of Leadership and Success.

SKILLS

Excellent Customer Service

Highly organized with extensive attention to detail

Excellent communication skills: writing, verbal, and listening

Strong ability to work in a fast-paced, highly competitive, and high-energy environment.

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