Manager Customer Service
Resume:
Gary Eugene Branam
Winter Haven, Florida 33880-5562
Cell: 863-***-****
**********@*****.***
EXPERIENCE:
Plant Operations Manager 07/08-current
48Forty Solutions formerly CHEP Recycled and IFCO Systems, Homeland, FL
Directed and assigned work of the daily operation and administrative tasks of 50 skilled and non-skilled employees. (Forklift Drivers, Pallet Repairmen, Dispatch, Laborers and Commercial Truck Drivers)
Traveled to other locations in order to train, hire, assist, mentor and teach other General Manager’s and Assistant General/Plant Manager’s.
Identified and drove out cost control initiatives aimed at increasing yield and reduce the controllable cost per pallet through reducing cost associated to; manpower, materials facilities and services needed to support the plant reflected within the EBITDA and increased revenue through efficient route management and superior customer service.
Conducted safety training, interviews, individual performance evaluations and daily safety/operations meetings. Ensured that care, custody and control procedures are in place. Through accident reporting and Lock out Tag Out program.
Created performance indicators for each area of the operation, resulting in increased productivity and reduced labor hours.
Ensured compliance with employment laws through Form I-9.
Ensured compliance of all ISPM-15 policies is meet as well as Federal, State and Local OSHA regulations.
Responsible X number of accounts generating revenue and volume/revenue and maintains positive relationships with all customers.
Monitored operational performance through production averages, QMS Pallet Standards (quality audit program)
Directed and supervised all inbound and outbound shipments daily to ensure accuracy and prompt delivery.
Toured the plant to answer questions, evaluate operations and resolve issues.
Promoted teamwork and an open door policy.
Ordered and monitored ALL safety related items, operational supplies and maintenance supplies for the entire Plant.
Spearheaded the maintenance/up keep with outside contractors on the RotoChopper, Forklifts, Heat Treat Kiln, Band Saws, Dock and dock plates.
Negotiated competitive rates with 3rd Party Freight Carriers and local and national vendors to lower the cost of the services and items we purchased and/or used..
Monitored employees’ time and attendance and tracks all overtime.
Checked drivers’ DOT logs, Driver Trip Reports, and graded on the accuracy of log completion. HOS/CFR- 49
Transitioned the Fleet from paper logs to ELD mandate, establishing a 100% compliance rating.
Managed a fleet of 7 leased tractors and a pool of 115 dry box vans and 7 flatbed trailers. Eastern Metal Supply, Lakeland, FL 05/07-07/08
Assistant Warehouse Manager
Directly managed and monitored the receiving of material.
Effectively communicated with customers, vendors, and subordinates.
Placed supply orders for Shipping and Receiving
Managed and worked directly with 15 employees.
Ensured accuracy of all employee documentation: timecards, attendance, etc.
Inventory management, mentoring, CBWA, and training etc.
Monitored the profile of the warehouse for efficiency of order filling.
Adhered to all warehouse policies and procedures.
Routed trucks, loaded flatbed trailers, and tarped trucks.
Insured safe and accurate handling of all packages to meet customer standards. Gary Eugene Branam
Kik Custom Products, Auburndale, FL 11/05-05/07
Production Supervisor
Directly managed and monitored the incoming of supplies for the following departments: Blow Mold, Chemfill, and Warehouse.
Effectively communicated with customers, vendors, and subordinates.
Responsible for the production of store brand household cleaning products
Controlled the quality, packaging, and palletizing of all manufactured products.
Managed and worked directly with 15 employees.
Rotated (FIFO) and organized warehouse items.
Inventory management, mentoring, CBWA, and training etc.
Monitored production lines and weekly schedule for efficiency.
Maintained warehouse equipment: forklifts, dock doors, dock plates etc.
Adhered to all manufacturing and plant policies and procedures. Dry Warehouse Manager
McLane Foodservice 04/05-11/05
Supervised the administrative staff including, hiring, scheduling, providing training and guidance, establishing job standards and evaluating performance
Maintained warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
Assisted in recruiting, hiring, training, appraising, and coaching supervisor-level team members and providing disciplinary action
Overseen the warehouse function including receiving, issuing, shipping, transportation, cycle counting, and inventory control and reporting
Managed daily operations of end to end fulfillment process of receiving, put-away, picking and packing, shipping and returns handling
Area Manager
Wal-Mart DC 6071 06/98-4/05
Directed and managed 85+ associates in the perishable shipping department that consisted of lift drivers, selectors, loaders and two supervisors.
Supervised the planning, assigning and direction of all warehouse staff in receiving, stocking, pick/pack and shipment of product for the shift
Developed constructive and cooperative working relationships by mentoring doing problem solving, negotiating, and address staff challenges
Responsible for training, hiring, evaluating, disciplining, and terminating warehouse personnel
Completed plans by establishing priorities; scheduling activities and employees; monitoring progress; revising schedules and resolving problems
Assisted with the development of written processes and procedures.
Established standard and emergency operating procedures for receiving, handling, storing, and shipping of products and materials
EDUCATION:
Winter Haven Sr. High School
•Diploma
Travis Vocational Technical Center
•AutoCAD
Corbesco, Inc.
•Certified OSHA, EMSHA, and Abatement training
SKILLS:
Distribution: 20 years.
Behavioral Interviewing.
Microsoft Excel, Outlook, and Word: Intermediate.
Forklift: Sit down, Stand up, and four directional
Hours of Service (HOS) regulations, Omnitracs, SmartDrive
ISPM-15 Standards
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