Customer Service Computer
Resume:
Armen Megerdichian
Computer Technician - "Walt
Disney/CompuCom.Com" Glendale, CA
91206
***********@*****.***
*****.************@********.***
*****.*.************-**@******.***
Highly technical, self motivated professional with a broad range of experience in providing technical support to computer end users. Results driven, competent computer technician who strives to achieve a high standard of quality through provision of excellent technical support. Highly organized individual who has a demonstrated ability to repair failed equipment according to established procedures. Able to multitask effectively and bring several simultaneous installation and repair projects to completion with full accuracy and efficiency.
Willing to relocate Los Angeles, CA Sun Valley, CA Pasadena, CA, Burbank, CA authorized to work in the US for any employer Work Experience
Computer Technician
“Walt Disney/CompuCom Burbank, CA”
2013 To Present
WORKING DUTIES:
Part of the D i s n e y asset refresh team
Lead Technetium at Disney IT refresh team
Refresh (replace with new) data migration software installation refresh the old lease Apple Computer’s (Mac Pro iMac MacBook
Pro)
Refresh (replace with new) data migration and software installation refresh the old lease Pc computers (HP laptop and
Workstation, Lenovo Laptop and desktops)
Part of Disney computer asset brake, fix team (repair the damage computer’s and warranty service)
New Hires Disconnect reconnect Cast member’s computers one the move,Disney hyper care lead technician
Part of IMAC team (installing new compute bundles for Disney new
Lead technician on Disney relocation projects ( IMAC team) relocate the computers and wiring power and network for new cast member offices
Part of Disney remote support Tech /Help Desk
Responsible for tickets coming from Disney service INC that is coming from Disney cast members related computer problems both hardware and software
Trouble shooting the network issues
Part of Disney Computer imaging team
Part of Disney Computer warehouse lead tech, managing the warehouse and managing the Computer equipment inventory
Computer Technician
"Long beach computer shop” - Long Beach, CA
2011 to 2013
.
WORKING DUTIES:
Store Manager
Maintain are corporate client's network issues
Mac desktop and laptop hardware repair
Home and office wire and wireless Network setup
Data recovery, hard disk repair
Mac software trouble shouting and data recovery
Customer service on the phone and remote service
Repair an Store sales and management lead
Computer Technician "BMI"
- Los Angeles, CA January
2007 to 2011
WORKING DUTIES:
Computer assembly, pc And MAC troubleshooting (software & Hardware).
Repair all brands of broken and damaged laptops and desktops Mac and PC
Dc jack repair screen replacement and all related problems with Mac and pc laptops
Computer Hardware repair l o g i c board repair and all other hardware problems
Data recovery, hard disk repair
Maintenance Customer’s Office networks (cabling, wireless. switch and routers) installation and maintenance
Mac desktop and laptop hardware repair (replace and repair the computer parts)
PC all Brand’s desktop and laptop hardware repair (replace and repair the computer parts)
Mac software trouble shouting & data recovery all Mac OS
Windows and software’s trouble shouting & data recovery all versions
Network servers and routers troubleshooting
Remote help/desk service for our corporate clients’ IT n e e d ’ s Refurbishing Mac and Pc computers for retail sales Lead Technician
"Butane" Industrial Group - Tehran, IR
2002 to 2006
Tehran, Iran
WORKING DUTIES:
Provided technical support for the production division of the manufacturing facility.
Developed and installed custom software.
Responsible for the repair and maintenance of desktops, printers, network cables Connectivity, and hardware.
Provided assistance at the i n -house helpdesk administering technical support by phone and in person to the facilities staff.
Responsible for loading new software and systems on existing equipment.
Tested systems to ensure the elimination of bugs or viruses.
Assemble new computers for new users in the company.
Responsible for performing troubleshooting activities prior to the implementation of new systems.
Responsible for troubleshooting all network devices on site; like routers, switches, cables, and all server’s in the server rooms.
Responsible for all company employee's computer problems both hardware and software.
Computer Technician
"Wave Front" Co., LTD - Tehran, IR
2000 to 2002
Tehran, Iran
WORKING DUTIES:
Computer assembly and pc troubleshooting (software & hardware).
Repair broken and damaged laptops.
Network trouble shooting for our company costumer's laptop all brands.
Education and Certification
CompTIA /A+ certification Network +
Bachelors in Computer Hardware
Isfahan Azad University
2003
Skills
PC and MAC, windows and Mac OS specialist, CUSTOMER SERVICE, RECEPTIONIST, RETAIL SALES, Help Desk,Remote Hel desk Links
http://armenme2007yahoo.com
Additional Information
PROFESSIONAL SKILLS
• MAC And PC service repair -12+ years
• Filed Technician 8 + years
• Customer Service- 4years
• Reception -2years
• Retail Sales -5years
• Access-less than 1 year
• Over 18 years of Computer repair and service experience.
• Extensive knowledge on Computer
Network administrator. CAPABILITIES
Excellent communicational and organizational skills, strong, social, interpersonal and telephone skills, able to work under time pressure, friendly and positive attitude
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