Microsoft Suite, SalesForce, Netsuite, Root Cause Analysis, CS
Resume:
Juan Alexis Salazar-Lopez
** ****** **, *******, **, 02453
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EDUCATION
University of Massachusetts, Lowell, MA May 2017
Bachelor of Science, Mechanical Engineering
Massachusetts Bay Community College, Wellesley, MA May 2014 Associate of Science, General Arts of Science
PROFESSIONAL EXPERIENCE
Installation: Operations/Coordinator (Bi-Lingual), Fleetmatics, Waltham, MA Aug. 2017 – Present
Served as primary Operations Coordinator for Mexico and U.S customers
Assisted customers with implementation and logistics of GPS tracking and software
Root cause analysis for any post installation issues
Integrated “Salesforce” with other software tools such as “NetSuite” to document and solve critical issues
Communicated with vendors and customers directly to create a plan of action for installations
Utilized Microsoft office suite to keep track and progress of installations Technical Support Intern, Dassault Systemes, Waltham, MA Jan . 2016 – Oct. 2016
Initial contact for incoming telephone and queries for product support
Served as primary communicator for any platform outages
Implemented SharePoint site to share files internally
Helped customers maneuver DSX client care and assisted with opening service requests
Closed multiple service requests and kept backlog up to date to help support engineers
Transferred multiple Service Requests from old partners to new partners before the end of each quarter
Analyzed data with the use of pivot charts and Microsoft Excel to ensure engineers were closing SR’s on time
Completed SolidWorks Essentials training to better my knowledge of the company’s 3D software
Implemented Photoshop for the creation of badges for support engineers ADDITIONAL EXPERIENCE
Sales and Marketing, Neillio’s Catering, Lexington, MA June. 2017 – Present
Primary Sales/Marketing for corporate catering products
Introduced companies such as Texas Instruments, SOBI, Bioverativ Inc to our catering products
On-Boarded clients and added them on to our database (Quickbooks)
Increased sales within the first month of employment, and acquired clients as well as updated current clients
Made cold calls to potential buyers and arranged sample dates to potentially acquire new business ACADEMIC COURSES AND PROJECTS
Nano-Soldering Capstone (Capstone Design) Spring 2017
Part of a 3-person team working to analyze the properties of lead free Nano-Solder using two 1x1 PCB boards
Utilized SolidWorks to design and build a test fixture to perform creep testing
Theoretical values were compared with experimental values to help validate testing procedures Strain Gage Measurements and Tensile Test (Mechanical Behavior of Materials) Fall 2016
Collaborated with two team members to determine the stress of various materials given the Young’s Modulus and the strain
Conducted an analysis of the material to know how to improve its tensile strength Juan Alexis Salazar-Lopez
40 Newton St, Waltham, MA, 02453
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KEY SKILLS
Strong analytical, communication, computer and mathematical skills
Software: SolidWorks, MATLAB, Finite Element Analysis (Abaqus), Microsoft Office, Microsoft SQL Server Express 2012, VirtualBox, Installation/Configuration Windows Server
Knowledge of Design of Experiment (DoE), Design for Manufacturability (DFM) and Six Sigma
Hardware Skills: Strain Gage usage, Multimeter, Oscilloscope, Accelerometer, Transducers, LVDT
Operations, Logistics, Root Cause Analysis, Customer service, Detail Oriented
Automotive experience: Brake, Alternator, Radiator replacements, fluids replacement
Ability to create well detailed technical reports and analyze engineering drawings BACKGROUND
Hispanic/Latino, United States Citizen, No Criminal Record, Clean Driving Record
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