Juan Alexis Salazar-Lopez

** ****** **, *******, **, 02453

617-***-****

ac5s6t@r.postjobfree.com

EDUCATION

University of Massachusetts, Lowell, MA May 2017

Bachelor of Science, Mechanical Engineering

Massachusetts Bay Community College, Wellesley, MA May 2014 Associate of Science, General Arts of Science

PROFESSIONAL EXPERIENCE

Installation: Operations/Coordinator (Bi-Lingual), Fleetmatics, Waltham, MA Aug. 2017 – Present

Served as primary Operations Coordinator for Mexico and U.S customers

Assisted customers with implementation and logistics of GPS tracking and software

Root cause analysis for any post installation issues

Integrated “Salesforce” with other software tools such as “NetSuite” to document and solve critical issues

Communicated with vendors and customers directly to create a plan of action for installations

Utilized Microsoft office suite to keep track and progress of installations Technical Support Intern, Dassault Systemes, Waltham, MA Jan . 2016 – Oct. 2016

Initial contact for incoming telephone and queries for product support

Served as primary communicator for any platform outages

Implemented SharePoint site to share files internally

Helped customers maneuver DSX client care and assisted with opening service requests

Closed multiple service requests and kept backlog up to date to help support engineers

Transferred multiple Service Requests from old partners to new partners before the end of each quarter

Analyzed data with the use of pivot charts and Microsoft Excel to ensure engineers were closing SR’s on time

Completed SolidWorks Essentials training to better my knowledge of the company’s 3D software

Implemented Photoshop for the creation of badges for support engineers ADDITIONAL EXPERIENCE

Sales and Marketing, Neillio’s Catering, Lexington, MA June. 2017 – Present

Primary Sales/Marketing for corporate catering products

Introduced companies such as Texas Instruments, SOBI, Bioverativ Inc to our catering products

On-Boarded clients and added them on to our database (Quickbooks)

Increased sales within the first month of employment, and acquired clients as well as updated current clients

Made cold calls to potential buyers and arranged sample dates to potentially acquire new business ACADEMIC COURSES AND PROJECTS

Nano-Soldering Capstone (Capstone Design) Spring 2017

Part of a 3-person team working to analyze the properties of lead free Nano-Solder using two 1x1 PCB boards

Utilized SolidWorks to design and build a test fixture to perform creep testing

Theoretical values were compared with experimental values to help validate testing procedures Strain Gage Measurements and Tensile Test (Mechanical Behavior of Materials) Fall 2016

Collaborated with two team members to determine the stress of various materials given the Young’s Modulus and the strain

Conducted an analysis of the material to know how to improve its tensile strength Juan Alexis Salazar-Lopez

40 Newton St, Waltham, MA, 02453

617-***-****

ac5s6t@r.postjobfree.com

KEY SKILLS

Strong analytical, communication, computer and mathematical skills

Software: SolidWorks, MATLAB, Finite Element Analysis (Abaqus), Microsoft Office, Microsoft SQL Server Express 2012, VirtualBox, Installation/Configuration Windows Server

Knowledge of Design of Experiment (DoE), Design for Manufacturability (DFM) and Six Sigma

Hardware Skills: Strain Gage usage, Multimeter, Oscilloscope, Accelerometer, Transducers, LVDT

Operations, Logistics, Root Cause Analysis, Customer service, Detail Oriented

Automotive experience: Brake, Alternator, Radiator replacements, fluids replacement

Ability to create well detailed technical reports and analyze engineering drawings BACKGROUND

Hispanic/Latino, United States Citizen, No Criminal Record, Clean Driving Record

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