Customer Service Personal Assistant

SUMMARY

ACCOMPLISHMENTS

EXPERIENCE

DWAYNE FORMAN

** *. ***** ****** **. 3, PHILADELPHIA, PA 19144 H: 267-***-**** **********@*****.*** Consistently commended by superiors for resolving volatile customer situations quickly and courteously. Experienced Personal Assistant successful at minimizing hassles and alleviating client concerns by effectively coordinating schedules, planning events, running errands and handling childcare and household tasks. Efficient, accurate and detail-oriented Personal Assistant who takes initiative and has an innate drive to succeed. Highly motivated to expand knowledge and skills. Versed in warehouse operations and logistics. Possesses exceptional organizational skills and attention to detail. Willing to go the extra mile to meet tight deadlines and reach company goals. Highly motivated and results-driven warehouse professional bringing extensive experience in logistics and distribution. Team player and natural leader with excellent communication skills. Dedicated, intelligent individual, dependable with a strong background in data entry, customer service, and.

business administration.

Strong work ethic.

Constantly sets high goals and strives to achieve them. Able to work.

independently with minimal instruction and supervision. 10/2017 to Current Customer Service Rep

PGW / Philadelphia Gas Works - Philadelphia, Pa

Handle customer complaints, service payment billings Help customers fill out applications.

03/2007 to 06/2017 Assistant Administrator / Warehouse Associate Just For Me Personal Care - Columbia, South Carolina Payroll, plan and supervise the work of candidates individually and in small groups.

Maintained and categorized all patients, personal documents. Phone calls daily, including communicating with clients, customer service, data entries, maintaining assigned files, scheduling, internet search, scanning & uploading documents.

Received orders physically and accurately in the software system. Packaged and prepared orders prior to distribution. Processed paperwork for distribution of orders.

Ensured distribution forms, requisitions, purchase order forms and packaging slips are completed accurately.

Stocked and stored warehouse supplies.

Ensured warehouse is maintained in an efficient, clean and safe manner. Assisted in completing periodic inventory count.

Performed minor equipment repair and maintenance as required. EDUCATION AND TRAINING

SKILLS

Made daily deliveries and pickups Performed other related duties as directed by supervisor (for instance landscaping, office cleaning, office maintenance, etc).

09/2006 to 03/2007 ORDER ENTRY

Philadelphia Express Courier - Sharon Hill, Pennsylvania Dispatch Independent Contractors/Bike Messengers in a timely manner in order to expedite the pickup and delivery orders of customers within a specified time commitment.

Dispatch I/C/Messengers to insure that pickup and delivery time commitments are met.

Maintain communication with I/C/Messengers to ensure all procedures and deliveries and pick up sequences are thoroughly followed. Track delivery progress to make proactive decisions as needed. Dispatch all A-1 international branches to insure all class is completed. Other duties included occasional answering of heavy phone calls, order entry/data entry, ability to work with drivers, ability to work with shippers and customers, ability to track drivers to ensure whereabouts, delivery of packages on time as well as pickups on time, computer literate in windows, excel, and Microsoft outlook.

09/2005 to 08/2006 Nutrisystem, Inc - Fort Washington, PA Corresponded via email with clients who had problems with their orders, funding or questions about the products.

provided by Nutri-System.

Daily interaction with supervisors, reporting end results of co-workers work load.

01/1999 to 01/2005 Dispatcher

Bell South Phone Company - Columbia, South Carolina Entered all information concerning accounts into a database. Dispatch Service Techs to handle and fix potential problems. 04/1995 to 10/1998 Dispatcher Comcast Cable - Philadelphia, Pennsylvania Handled customer complaints, service payment billings. Dispatch Service Techs to job sites, for new installation, troubleshooting, disconnects and new connects.

May 1997 Bachelor of Science: Business Administration Canterbury University

Business Administration

billings, equipment repair and maintenance, order entry, packaging, Persuasive, scheduling

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