Manager Customer Service

Marie Marquis

***** ********* *** * Ashburn, VA *0147

Cell Phone: 703-***-****

Email: *******************@*****.***

PROFILE:

A creative and experienced individual with an established record of leadership, resourceful problem solver and inventive thinker with excellent interpersonal, organizational and communication skills. Demonstrating a positive and crucial role as a Facilities Manager dealing with high demands and projects. Adapts quickly to challenge and change; an individual who is self motivated, a team player, proactive and who provides professional service.

EXPERIENCE:

Ashby Ponds, Ashburn, VA Erickson (2008-present)

Promoted to Facilities Manager from Greenspring Village

Manager of both housekeeping and transportation departments (50 employees)

Establish various programs to run a new Erickson facility starting from construction including: waste management program, housekeeping training, uniforms, laundry, residential and common areas maintenance, transportation training, vehicle maintenance program, pricing for services, and develop shuttle program

Negotiated and established contacts with various vendors to supply services and equipment and supplies to the new community

Conducted bid analysis for corporate partners and senior management

Coordinated purchasing and negotiating vehicles for housekeeping, trash removal and transportation

Move out coordinator. Assisted residents and families in coordinating their moves away from the community

Developed programs to meet the resident’s needs such as shopping, special trips to various entertainment venues throughout the metro DC area

Hire necessary staff to maintain the operations of the community

Conduct general assessments as well as life safety assessments to ensure inspections are passed successfully for both independent living and continuing care

Received excellent scores during annual corporate assessment: 100% housekeeping compliant and 96% transportation compliant

Excellent Employee engagement scores: overall factorability index: Workgroup 90.7%; Company 78.9%; Variance 11.8% to the positive

Greenspring Village, Springfield, VA Erickson (2001-2008)

Promoted to Senior Facilities Coordinator/Supervisor (6 years) and Interim Project Manager

Supervisor for the re-occupancy, painting and carpentry department

Coordinate facility repairs with Erickson Development and Construction for over 2,000 residents and new buildings at the Greenspring Community

Coordinate services from staff in various departments as Maintenance, Engineering, Security, Housekeeping, Grounds, Painting/Carpentry, Project Management, Communications, and Custom Interior Design

Supervise and schedule multiple (multi-million dollar) projects as permits, life cycle renovations, inspections through Fairfax County, custom projects, painting, carpentry, and internal office moves

Work with commercial vendors on various tasks for new move-ins and move-outs ensuring units are maintained in excellent condition

Responsible for disaster recovery for both residents and common areas

Customer Service Coordinator

Site Administrator for MP2 database

Create and assist corporate staff with weekly & monthly reports for Greenspring Community

Create & process work orders

Handling resident and staff inquiries

EDUCATION:

Graduated from University of Phoenix with a Bachelors of Science Degree in Business Management – Class of 2009 – GPA 3.68

COMPUTER SKILLS:

Microsoft Excel, Microsoft Word, PowerPoint, Adobe Acrobat, Microsoft Outlook, Publisher

Databases: MP2, 7i, KRONOS, VISA Information Management, Aperture, HRMS, DSSI, Performance Impact, Citrix VIP Work Queue, Microsoft Project, Peoplesoft, GSMS, BOA, Autocad

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