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Senior Desktop Analyst

Houston, TX
June 06, 2018

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***** ******* **** ***** #***

Houston, TX 77044


Cell Phone 713-***-****


To obtain a challenging and rewarding position within the IT industry with strong emphasis on Desktop support, Engineering, Networking and Telephony with the potential for obtaining substantial growth and increasing responsibilities and opportunities through providing excellent support to exceed company’s needs.


University of Louisiana at Monroe Monroe, LA


Expert in OS: Windows 7 and 10

Microsoft Exchange Server 2008 and 2012 and Lotus Notes, Outlook Terminal Services, MS Office 2010, 2013, 2016 Office 365

Remote Tools: Remote Desktop, Real VNC, Symantec PC Anywhere, TeamViewer

CIS courses: Introduction to Computer Based Management

Information Systems, Word Processing, Spreadsheet

Applications, Networks and Data Communication,

Management Information Systems and Information Systems Analysis

Completed Training:

Course 5115: Installing and Configuring Windows Vista Operating System


6/15- 5/18 Union Tank Car Houston, TX

Managing User Accounts through Active Directory

VMware and Hyper-V virtualization

Avaya IP Phone Administration

Network Printer Administration and Support

Mobile Devices support: IPhone and Droid devices

DVR Administrator and support

Windows Server 2008 and 2012 Administrator

Corporate EFax Administrator and support

Video Conferencing Support

Wireless Access Points Installation and Administration

Cisco Switches and Routers Support

Barracuda Web Filtering Administrator

Timeclocks Administrator and Support

Backup Exec 2016

AS400 Support

6/13-6/15 Layne Christensen Woodlands, TX

Senior Desktop Support

Managing User Accounts through Active Directory and Exchange Server

Imaging Systesm using SCCM Imaging Software.

Microsoft Office 2010, 2013.

Mobile Devices support: Iphones, Ipads, Dell Tablet, Android.

Cisco Call Manager Administration: Configuring and installing Cisco IP Phones

Good Mobile Control Software, Blackberry Enterprise Manager.

Network Printer support: Ricoh, HP, etc.

Cisco VPN Administration

Server Administration: Right Fax Server, Exchange Server support.

SysAid Ticketing System.


Microsoft Lync Server 2010

Global Software Support Spreadsheet Server

Sharepoint Administration

Wireless Access Points

7/12-6/13 Schlumberger Oil and Gas (Contract) Houston, TX

Desktop Support Analyst Level 2

Provided Desktop support to Schlumberger’s Western Geco Location in Houston

Executive Support to Presidents and VP’s of the different segment within Schlumberger with Macs, Ipads, Iphones, Blackberrys and other devices.

Image and Support Laptops, Desktops, and Mac machines using SCCM Imaging software

Operating Systems Supported: Windows XP, Vista, Windows 7, Mac OS.

Microsoft Office 2007 and 2010 installation and support.

SAP installation and support.

Citrix installation and Support

Linux systems support

Video Conferencing Setup and Support

Mobile Device Administration, IPhones, Ipad, Blackberry and various Tablets

Active Directory and Exchange Support.

Administered Sharepoint, Remedy Ticketing system

Windows XP to Windows 7 migrations

Printer installations and support.

Wireless Network Support

6/10-5/12 Comerica Bank Houston, TX

Field Service Analyst

Provided Hardware and Software support to Banking Center Branches in the Houston .Austin and San Antonio Markets.

Provided Executive Support to Presidents and VP’s of the different segment within Comerica Bank with Apple and Blackberry devices.

Imaged and Support IBM and Dell equipment using Zen works Imaging Tool.

Supported Windows XP for Back office sites and Windows Vista in Braches but Migrating to Windows 7 environment soon.

Supported MS Office 2010.

Novell Zenworks migration tool for data backups.

Console One for Remote Management functions.

Lotus Notes 8.5 but migrating to Exchange once the Windows 7 migration is completed.

Installed and supporting Ricoh Printing multi-function Devices throughout the company.

Cisco Switches and Router installations and support. Assist with the modifications of Vlans.

IBM Server installation in Banking Centers.

Migrations from IBM to Dell equipment across the company.

Conversion of Sterling Banks with Dell Equipment that Comerica uses.

Video Conferencing Setup and Support.

11/05-10/09 Cornell Companies (Layoff) Houston, TX

Systems Analyst

Provided Hardware and software desktop support to Private Correctional facilities

From Beaumont to Houston, Austin, Dallas, and other cities and states within the U.S.

Implemented and Supported Windows XP, Microsoft Outlook Exchange Server, and

Microsoft Outlook 2003.

Provided support for Windows XP, Vista, and Server 2003 OS. 5 years exp.

Provided Executive Support to Presidents and VP’s of the different segment within Cornell Companies with Apple devices.

Used Active Directory, Terminal Services, Exchange Server 2007, Office Suite 2003-2007.

Configured and installed Cisco Switches (2900-3560’s), Routers (2800), and Firewall (501-5505’s) series.

DHCP and DNS experience.

Ran Network Category 5 and 6 Data drops for office Computers, made patch cables, and tone network drops using toner equipment.

Provided LAN/WAN support, installed and configured Cisco Switches and firewalls. I coordinated infrastructure onsite for the facilities that I supported and acted as a point of contact person for the Facility director.

I worked with and supported my facility’s Network issues from slow interruptions and application issues across the LAN/WAN.

I coordinated and installed DSL equipment based on the needs requirements of the facility along with maintaining UPS equipment for all of the network and server

References provided upon request.

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