Houston, TX 77044
Cell Phone 713-***-****
To obtain a challenging and rewarding position within the IT industry with strong emphasis on Desktop support, Engineering, Networking and Telephony with the potential for obtaining substantial growth and increasing responsibilities and opportunities through providing excellent support to exceed company’s needs.
University of Louisiana at Monroe Monroe, LA
BBA in COMPUTER INFORMATION SYSTEMS 12 Years Experience
Expert in OS: Windows 7 and 10
Microsoft Exchange Server 2008 and 2012 and Lotus Notes, Outlook Terminal Services, MS Office 2010, 2013, 2016 Office 365
Remote Tools: Remote Desktop, Real VNC, Symantec PC Anywhere, TeamViewer
CIS courses: Introduction to Computer Based Management
Information Systems, Word Processing, Spreadsheet
Applications, Networks and Data Communication,
Management Information Systems and Information Systems Analysis
Course 5115: Installing and Configuring Windows Vista Operating System
6/15- 5/18 Union Tank Car Houston, TX
Managing User Accounts through Active Directory
VMware and Hyper-V virtualization
Avaya IP Phone Administration
Network Printer Administration and Support
Mobile Devices support: IPhone and Droid devices
DVR Administrator and support
Windows Server 2008 and 2012 Administrator
Corporate EFax Administrator and support
Video Conferencing Support
Wireless Access Points Installation and Administration
Cisco Switches and Routers Support
Barracuda Web Filtering Administrator
Timeclocks Administrator and Support
Backup Exec 2016
6/13-6/15 Layne Christensen Woodlands, TX
Senior Desktop Support
Managing User Accounts through Active Directory and Exchange Server
Imaging Systesm using SCCM Imaging Software.
Microsoft Office 2010, 2013.
Mobile Devices support: Iphones, Ipads, Dell Tablet, Android.
Cisco Call Manager Administration: Configuring and installing Cisco IP Phones
Good Mobile Control Software, Blackberry Enterprise Manager.
Network Printer support: Ricoh, HP, etc.
Cisco VPN Administration
Server Administration: Right Fax Server, Exchange Server support.
SysAid Ticketing System.
Microsoft Lync Server 2010
Global Software Support Spreadsheet Server
Wireless Access Points
7/12-6/13 Schlumberger Oil and Gas (Contract) Houston, TX
Desktop Support Analyst Level 2
Provided Desktop support to Schlumberger’s Western Geco Location in Houston
Executive Support to Presidents and VP’s of the different segment within Schlumberger with Macs, Ipads, Iphones, Blackberrys and other devices.
Image and Support Laptops, Desktops, and Mac machines using SCCM Imaging software
Operating Systems Supported: Windows XP, Vista, Windows 7, Mac OS.
Microsoft Office 2007 and 2010 installation and support.
SAP installation and support.
Citrix installation and Support
Linux systems support
Video Conferencing Setup and Support
Mobile Device Administration, IPhones, Ipad, Blackberry and various Tablets
Active Directory and Exchange Support.
Administered Sharepoint, Remedy Ticketing system
Windows XP to Windows 7 migrations
Printer installations and support.
Wireless Network Support
6/10-5/12 Comerica Bank Houston, TX
Field Service Analyst
Provided Hardware and Software support to Banking Center Branches in the Houston .Austin and San Antonio Markets.
Provided Executive Support to Presidents and VP’s of the different segment within Comerica Bank with Apple and Blackberry devices.
Imaged and Support IBM and Dell equipment using Zen works Imaging Tool.
Supported Windows XP for Back office sites and Windows Vista in Braches but Migrating to Windows 7 environment soon.
Supported MS Office 2010.
Novell Zenworks migration tool for data backups.
Console One for Remote Management functions.
Lotus Notes 8.5 but migrating to Exchange once the Windows 7 migration is completed.
Installed and supporting Ricoh Printing multi-function Devices throughout the company.
Cisco Switches and Router installations and support. Assist with the modifications of Vlans.
IBM Server installation in Banking Centers.
Migrations from IBM to Dell equipment across the company.
Conversion of Sterling Banks with Dell Equipment that Comerica uses.
Video Conferencing Setup and Support.
11/05-10/09 Cornell Companies (Layoff) Houston, TX
Provided Hardware and software desktop support to Private Correctional facilities
From Beaumont to Houston, Austin, Dallas, and other cities and states within the U.S.
Implemented and Supported Windows XP, Microsoft Outlook Exchange Server, and
Microsoft Outlook 2003.
Provided support for Windows XP, Vista, and Server 2003 OS. 5 years exp.
Provided Executive Support to Presidents and VP’s of the different segment within Cornell Companies with Apple devices.
Used Active Directory, Terminal Services, Exchange Server 2007, Office Suite 2003-2007.
Configured and installed Cisco Switches (2900-3560’s), Routers (2800), and Firewall (501-5505’s) series.
DHCP and DNS experience.
Ran Network Category 5 and 6 Data drops for office Computers, made patch cables, and tone network drops using toner equipment.
Provided LAN/WAN support, installed and configured Cisco Switches and firewalls. I coordinated infrastructure onsite for the facilities that I supported and acted as a point of contact person for the Facility director.
I worked with and supported my facility’s Network issues from slow interruptions and application issues across the LAN/WAN.
I coordinated and installed DSL equipment based on the needs requirements of the facility along with maintaining UPS equipment for all of the network and server
References provided upon request.