Network Engineer Customer Service

Hello,

My name is Ray Castillo I have a well-rounded educaton, excellent project management and problem solving skills, and I am customer/client and business/cost/value orientedo This has allowed me to have a perspectve which has allowed me to help every organizaton I have worked foro I have been in the IT industry since 1990 and have worked for TEKSystems Tropicana, Pepsi-Cola, Sun Dental Labs, and my own consultng frm supportng many small and medium sized businesseso I understand the importance of standards, ethics in the work place, HIPPA Regulatons, and Service Level Agreementso I hope you take a few minutes and go through my resumeo I believe you will fnd me to be a great additon to your operatonso

Sincerely,

Ray Castllo

cell: 813-***-****

Rinaldo (Ray) Ramon Castllo J.

6821 Twelve Oaks Blvd

Tampa, FL 33634

813o727o0089

PROFESSIONAL EXPERIENCE:

Castllo ConsrJctton, LLC r NerooJiini & Teletom Diviision, Tampa, FL 2010 – present Network Engineer / Systems Consultant / Desktop Support

Installed, confgured and administered PCs, Servers, and LAN/WAN networks, utlizing Windows 7/8/10 servers and Linuxo Accessed client’s network security infrastructures to determine vulnerability and accessibilityo Implemented upgrades securing network and wireless connectvityo

Planed and implemented ant-virus, back-up/recovery and remote connectvity solutonso Provided hardware, sofware and networking support to clientso

Supported Small, Medium, and Large Organizatons consistng of 6 to 150 employees in the Health Care, Health and Auto Insurance, Title Insurance, Dentstry, and Legal Industrieso Scn Denral Labs, Clearwater, FL 2010-2013

Director of Informaton Technology

Updated and integrated systems, including 3D Rapid Manufacturing, at the US producton site and each site in England, Germany, France, Holland, Sweden, and China to streamline producton, reduce remakes, increase quality control, and improved customer service by adding an interactve automated call to all dental labs with producton status updates and integrate customer changeso

EOS Lendini SeJviites/ OJion Lendini GJocp, Tampa, FL 2006-2010 Director of Informaton Technology

Created and implemented VOIP natonal call center, increasing loan producton, quality control, and reducing costso

Upgraded and updated network infrastructure, servers, and workstatonso

Implemented infrastructure and constancy procedures to minimize employee downtmeo Castllo ConsrJctton, LLC r NerooJiini & Teletom Diviision, Tampa, FL 2004 – 2006 Network Engineer / Systems Consultant

Install, confgure and administer LAN/WAN networks, utlizing Windows NT/XP servers and Novell NetWareo Accessed client’s network security infrastructures to determine vulnerability and accessibilityo

Plan and implement ant-virus, back-up/recovery and remote connectvity solutonso Provide hardware, sofware and networking support to clientso PepsirCola/Pepsi Botlini GJocp/TJopitana, Tampa, FL 1993 – 2004 Senior Technical Support Analyst

Accountable for leading teams in administering, optmizing and enhancing technical infrastructure to optmally provide support for more than 2,500 users at 9 cites throughout Floridao Additonally, direct teams in providing 3rd Level Support to more than 63 cites throughout the Southeastern United Stateso Interface extensively with internal users, vendors and management to analyze business issues and implement appropriate solutonso Research, recommend and lead the implementaton of new hardware and sofware to increase efciency and capabilityo Accountable for overall success of projects, from inital needs assessment and proposal development through implementaton, training and customer satsfactono Plan, track and monitor projects, ensuring adherence to project’s scope and deliverableso Deliver status reports to team members, clients and managemento Manage risk assessment and issue resoluton initatveso Advise team members and management on technical problems to achieve maximum system utlizatono Train and mentor team of 16, consistng of 9 Systems Administrators and 6 Technical Support Analystso

Direct team in administering, optmizing and enhancing technical LAN/WAN infrastructure for each locaton, consistng of Novell NetWare 5o0 and MS Exchange servers and Windows NT desktopso

Lead the deployment and monitoring of network security infrastructure, including Cisco routers/switches and frewallso Manage and administer internal system security, including adding/deletng users and shared permissioningo

Manage the support to all proprietary applicatons and third-party sofwareo Plan, rollout and confgure new applicatons and sofware onto servers and desktopso

Design and support back-up/recovery solutons at each locaton, utlizing Veritas Backup Execo

Spearhead the administraton of 7 Lucent PBX systems, moves/changes and additonso Selected Project Achievements:

Credited with planning and leading the migraton of email servers from MS Mail to MS Exchange 5o5 and fnally 2000, and desktops from Windows 95/98 to Windows NT and fnally XPo

Conceptualized and facilitated the implementaton of Fleet Laptop Program to reduce vehicle troubleshootng tme-frameso Created a menu-driven bootable recovery CD’s containing key sofware and systems, resultng in successful resoluton of vehicle technical issues within 7 minuteso

Recognized for establishing technical and broadband infrastructure within 3 hotel rooms following natural disastero Acknowledged for leading teams in successfully implementng new hardware and sofware, resultng in reestablishing business operatons within 6 hourso Castllo CompcreJ Solctons, Tampa, FL 1990 - 1998

Network Engineer / Systems Consultant

Responsible for analyzing, planning, designing and leading the implementaton of IT solutons at client sites throughout Tampao

Interfaced extensively with customers to analyze business issues and implement appropriate solutonso Planned, tracked and managed all aspects of projectso Delivered status reports to team members, vendors and customerso Installed, confgured and administered LAN/WAN networks, utlizing Windows NT servers and Novell NetWareo

Accessed client’s network security infrastructures to determine vulnerability and accessibilityo

Set-up and support CC:Mail and Lotus Notes email infrastructureso

Planned and implemented ant-virus, back-up/recovery and remote connectvity solutonso

Provided hardware, sofware and networking support to clientso Selected Project Achievements:

Planned and lead team of 12 in successfully rolling out Windows 95 desktops to more than 5,000 users throughout the United States for Tropicana, NoAo TeiSysrems, Tampa, FL 1997 - 1997

Network Engineer (at Tropicana NoAo Bradenton, FL)

NT Domain Administratono

Netware LAN Administratono

cc:Mail Administratono

Desktop Serviceso

System Migratonso

Sofware installaton, confguraton, and troubleshootng for numerous applicatonso

Hardware Installatonso

A & M MoJriaie CoJp, Tampa, FL 1995 - 1996

State Licensed Mortgage Broker

Suggested and helped implement new advertsing that increased earnings by 7%, and exposure by 20%o

Involved in all aspects of Customer Service; answering questons, problem solving, increasing credit lines, payment postng errorso

Setup new company computer network and maintained systemo ExpJess PhaJmaty, Tampa, FL 1992 - 1994

Pharmacy Tech II (while contnuing educaton)

Processed and flled medical equipment prescriptons and medicaton prescriptonso

Managed Medical Equipment and Supplies Department and maintained inventory levelso

Assisted Supervising shipping departmento

EtieJd DJcis, Tampa, FL 1986 - 1992

Assistant Store Manager

Maximized sales volume in accordance with all retail locaton and company goals, policies, and procedureso Oversaw compliance of retail staf with established Company policies and standardso Ensured store was maintaining proper Customer Service levelso Was responsible for the recruitment, hiring and retenton of the most qualifed staf to meet the locatonns needso Conducted training and coaching of staf in executon of daily tasks to maximize saleso

Managed 35 employees; including training, scheduling, performance reviews, payroll and resolving employee problemso

Maintained inventory levels, implemented new & bold advertsing displays, and merchandisingo

Fraud and Loss Preventono

EDUCATION:

Saint Petersburg College

Hillsborough Community College

Leto High School

CERTIFICATIONS:

Informaton Assurance Level I Certfed

A+ Hardware Certfcaton

Microsof MCSE Certfcaton

Cisco CCNA Certfcaton

Novell CNA Certfcaton

Microsof Exchange Administrator

State of Florida Certfed General Contractor

TECHNICAL SUMMARY:

Microsof Windows XP/VISTA/7/2008/2012/7/8/10 SERVER MS Ofce 2000/2003/2007/2010/2013/365

Microsof SSL Server

POSTGRESSL, SYBASE

MYSSL, INTERBASE, ORACLE

VMWare

Subversion

JBOSS

Oracle RAC

GIT

Puppet

FIVE9 CALL CENTER APPLICATION

MICROSOFT VISUAL STUDIO

CRYSTAL REPORTS

CISCO ROUTER

CISCO CATALYST SWITCH

WireShark

Linux

ANDROID OS

JAVA

SuickSoute

oNET

ULTRAVNC

DHCP

TCP/IP

RFID

WatchGuard

SonicWall

HARDWARE SUPPORT OF DESKTOPS, LAPTOPS, SERVERS, MODEMS, WIRELESS DEVICES, PRINTERS, SCANNERS, FAX, ROUTERS, HUBS, AND SWITCHES

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