Sales Service
Resume:
SRUJAN KUMAR
*********@*****.***
SALESFORCE DEVELOPER/ADMINISTRATOR
PROFESSIONAL SUMMARY:
4+ years of professional IT experience in all phases of Software Development Life Cycle (SDLC) and Salesforce.com CRM and Force.com platform.
Experience in implementing Apex class, Triggers, Batch Apex, Test Classes, Visual force pages, Web Service etc. to achieve complex business functionalities.
Experience in Administration, Implementation, coding, Design, support, and Configuration in Force.com platform.
Ability in creating Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, and Validation Rules.
Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates& Email generation according to application requirements
Proficient in building Lightning components using Controllers, Handlers and using these components in Lightning pages.
Migrated pages from Visulaforce pages to lightning pages.
Strong knowledge of marketing, sales and service clouds.
Hands on Experience in writing Batch Apex and Schedule apex to handle Bulk operations.
Hands on Experience in integrating Salesforce and other applications using SOAP and REST API chatter API.
Experience on data migration tools such as Apex Data Loader, Salesforce import and Export Wizard and have knowledge of integrating legacy system with salesforce.
Experience working with Deployment Tools like Force.com IDE, Change Sets, and Salesforce.com Sandbox environments.
CERTIFICATIONS:
Salesforce Certified Administrator.
Salesforce Certified Platform Developer.
TECHNICAL SKILLS:
Tools
Sales Cloud, Service Cloud, Marketing Cloud, Communities, Service Console.
Salesforce.com
Technologies
Apex Classes, Triggers, Scheduler, Batch Apex, SOSL, SOQL, Standard and Custom controllers, Extensions, Visualforce pages, Workflows and Approvals, Reports, Dashboards, Communities, AppExchange, Sandbox, Salesforce Lightning, LightningUI.
Languages
Apex, Visualforce Page, Java, C, C++.
Salesforce API Tools
Force.com Migration Tool, Force.com, IDE, Eclipse
Wed Technologies
Web Services, HTML, CSS, JavaScript, SOAP, REST,XML.
Data Migration Skills
Apex Data Loader, Custom Import Wizard, App Exchange tools,Force.com Migration tool.
Development Methodologies
Agile/scrum, waterfall.
Deployment Tools
Change sets, Force.com IDE, Force.com Migration Tool.
PROFESSIONAL EXPERIENCE
Client: TMNA Services Mar2017-Till date
Salesforce Developer/ Administrator Philadelphia PA
TMNA is a shared service that provides value added to all TMNA group companies. The Salesforce CRM Application is implemented in this project to consolidate sales management for all the regions. Online Salesforce CRM Application was developed to leverage some key business functionalities of the legacy application and provide customized solutions to the Sales team to keep track of their customers. Managing the service cloud is one of the primary requirements of the organization.
Responsibilities:
●Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and also experience in writing unit test cases.
● Developed Lightning components and Lightning apps to provide interactive interfaces to end users.
●Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
●Created users, roles, public groups and set up profiles, role hierarchies, sharing rules, object and field level security and record level permissions to provide shared access and protect sensitive information.
●Worked on different Integration Issues and worked on developing Visualforce pages and Apex controller classes.
●Created various custom Reports and Dashboards as per the customer requirements.
●Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
●Used SOQL and SOSL statements within the custom controllers, extensions and triggers.
●Gained basic knowledge on Lightning App Builder to develop apps visually, without code using Custom-Built Lightning Components.
●Worked on service cloud application integrated live agent and CTI phone integration.
●Created Visual force, workflow rules, Validation rules, configuration and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
●Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce
●Worked on HTML5, CSS JQuery, javascript.
●Involved in developing, implementing & testing on the Sandbox environment.
Environment: Salesforce.com, Apex Classes, Triggers, Controllers, Visual force, Lightning, Force.com, SOSL, SOQL, SOAP, REST, JIRA, GITHUB, Sales Cloud, Service Cloud, Page layout, custom links, Roles, Dashboard, HTML, CSS.
Client: Pathways Home Health Jan 2016 – Mar2017
Salesforce Developer/ Admin San Francisco, CA
Project involved migration of their legacy system to Salesforce, was also used for integration with legacy system request management and customer eligibility system using data loader. The project also requires working closely with business users on gathering the functional and technical requirements for designing the Salesforce Automation Application for internal users using Salesforce.com applications to keep track of their pipeline and forecasting.
Responsibilities:
●Designed and authored Apex Classes, Controller Classes, extensions and Apex Triggers for various functional.
● Upgraded some apps from Salesforce classic to lightning experience.
● Created many custom objects and custom fields in Lightning Experience.
●Created Profiles and roles based on organizational hierarchy.
●Implemented record-level and field-level security and configured their sharing settings.
●Implemented workflow rules and actions, auto-response rules, approval process, visual force pages to suit to the needs of the application.
●Developed Lightning App Builder can help you build responsive apps that display on any device, as well as custom pages for Lightning Experience.
●Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
●Worked on Salesforce Communities using Social Network login plugins.
●Created page layouts, search layouts and implemented Visual Flows for automatic sales and service process in Sales Cloud
●Involved in data migration and integration using Apex Data Loader.
●Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.
●Worked on web services to integrate Salesforce using REST API calls
●Worked on HTML5,CSS,javascript.
Environment: Apex Classes, Controllers, Visualforce pages, Web Services, Sales Cloud, Service Cloud, Custom Objects, Tabs, Data loader, data Import wizard, Email Services, Workflows, Approval process, Data loader, Reports, Dashboard, Sharing rules.
Client: Globalnest Mar 2014 – Nov 2015
Salesforce Admin Hyderabad, India
Globalnest use Sales cloud and Marketing Cloud for building the capabilities to support marketing initiatives and customer relationship management. Marketing Cloud Platform is leveraged for migration of existing customer communication to Salesforce platform to improve customer relationship experience and business expansion.
Responsibilities:
As SFDC developer interacted with various business users to gather requirements and develop data model to suit complex business needs.
Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
Help users with Chatter teams/Groups and follow application as well.
Created Custom objects, tabs, Page Layouts, record types in service cloud.
Designed and deployed workflow rules, validation rules, Approval Processes and Auto-Response Rules for automating business logic in service cloud.
Imported data into service cloud using Data Loader and Import Wizard.
Created Reports and Dashboards for various business need.
Automated the process using several declarative features like Validation rules, Assignment rules, Auto-Response rules, Escalation Rules.
Implemented Validation Rules, Assignment Rules, and Escalation Rules according to the application requirements.
Created different workflow rules and Approvals for various campaign processes.
Environment: Sales Cloud, Marketing Cloud, Data management, Workflow rules and Approval Processes, Custom objects, Reports and Dashboards, Partner Portal, Custom Profiles, Page Layouts, Security Settings, Data Sharing Rules.
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