System Administrator Desktop Support

Rick Jones

**** ********* **.

Eagan, MN *****

Home: 952-***-****

*********@*****.***

Systems Administrator

Employment Objective

A network, management, or systems administration position that allows me to use my 16 years of IT education and experience and gain knowledge and skills. Summary

Systems/ Network administrator with more than 5 years of experience primarily as a LAN administrator, utilizing knowledge of WAN's and VMware for various industries. Earned SAN and Linux experience Proven record of project management success evaluating, installing, and supporting all areas of the network and insuring appropriate resolution of problems during network outages and/or periods of reduced performance. Experience with program testing. Qualified to manage projects involving aviation. Experience

RLCanning/Honeywell, Golden Valley, MN 9/2017 to Present System Administrator II/ Site Support

Responsible for all servers at MN10, and work with VMware VM's. Replace hard drives, and hardware when needed.

Work with VMware VDP, and SUSE Linux for configurations and backups.

Take snapshots of VM's. Create Change Management tickets Service Now.

Work with Server 2008-2012 R2, and perform maintenance and patching.

Work with SAN Storage maintain SAN, and patch SAN.

Make sure servers are in compliance, and work with DR planning for site.

Work with VMware VM's Creating VM's, and perform maintence and patching.

Worked with AirWatch MDM enterprise mobile device management software within Honeywell. Black Knight Financial Services, Mendota Heights, MN 4/2017 to 9/2017 System Administrator ll

Worked as a System Administrator II in the financial services industry. Worked with Windows Servers 2008-2012 R2, and Linux CentOS 6-7 Versions. Configured deployments with IBM Urban Code.

Configured deployments with IBM Urban code, and made sure config files where setup correctly.

Worked with CentOS 6-7 Versions with services for MLS environment. Worked with Puppet and RabbitMQ in CentOS.

Went through Compliance and Business Risk Training, and understanding of Governance and Rick Compliance. Cross Training of New Hires in the MLS environment,and access along with procedures.

Work with PowerShell commands on Windows Servers 2008-2012. Work with putty, and ASG- Remote-Desktop for connection to MLS Linux servers and Windows Jump Boxes.

Work with Citrix, and applications within the environment for MLS. Perform Linux Troubleshooting of OS, and Applications in MLS environment.

Perform Linux OS and Samba Patching. Create Change Management Tickets in CA Service Desk.

Work with VMware to create VM's for testing upgrades, and troubleshooting issues.

Perform Windows Server 2008-2012 patching. Work with IIS version 7 and 8 in Server 2008-2012.

Gather logs and other files using FileZilla SFTP protocol. Familiar with setting up VM's in Hyper-V on Microsoft Server 2012-2016. Ran User Add to Linux Command in CentOS 7. DELL EMC, Edina, MN 10/2016 to 3/2017

CoPilot Engineer/SAN Storage

Worked with System Administrators with configuration,upgrades, and troubleshooting SAN Storage. 3 months of extensive schooling on Compellent SAN storage controllers, enclosures, Brocade fiber switches, SAS cabling, ISCSI cabling, Boot from SAN, Dell Storage Manager, MPIO, zoning, CLI and commands,VMware 6, Linux, Networking, RAID, and lab racks for install and configuration. Work in a critical uptime environment that is a 24x7x365 Dell EMC support center for enterprise SAN storage.

Work with all current Compellent controllers and enclosures. Worked with controllers SC 2000, 4000, 7000, 8000,9000, and enclosures SC 200, 220, 280, 400, 420 and legacy enclosures.

Work with networking typologies front end and back end. Also worked with OSI model to troubleshoot network.

Learned with Red Hat Linux CentOS 7 RHEL installation and commands. Learned BMC drain of controllers, and pulling the canister on specific models.

Used putty to connect to a specific system controller, or switch. Performed disk replacements on SAN'S, and checked for exact position, and then once drive was changed I managed in disk as a spare then archived the other disk index. then checked for raid extends on system.

Learned setup of ISCSI initiator, and MPIO setup in Microsoft Server 2012. Learned setup and zoning of Brocade fiber channel switches, and WWN zoning configuration.

Work with SQL 2012 on MS Server 2012 with databases that tied into Dell DSM-EM 2015-2016 R3 Data Collector.

Learned and troubleshooted fabric domains on switches, and network related issues that have occurred on System Administrators systems.

Stacked and racked SAN in DataBank data center that Dell EMC has rack space for, and cabled SAN and enclosures with SAS cabling and fiber channel to Brocade switches. Also connected iSCSI cables to front end switches.

Worked with creating view volumes from replays in a step by step process to create the volume to restore data in DSM-EM 2015-2016 R3.

Work with Replay Manager, and troubleshooted issues with RMS, Troubleshooted issues with backups in Replay Manager.

Dell/Honeywell, Golden Valley, MN 4/2014 to 9/2016 Deployment Engineer/Administrator Jr.

Stacked and racked servers in server room, and worked with VMware creating VM's, and configuring VM settings. Worked with VMware 5.5.

Setup and installed Vmware 5.5 with configuration of processor cores, memory, hard drive space, and Windows/Server OS to boot. Installed ESXI from server for Vmware install.

Stacked and racked a Dell 910 PowerEdge server along with 2 Dell 710 PowerEdge servers, and two Dell 10GB switches

Supported mobile devices Samsung and Apple. Worked with AirWatch MDM enterprise mobile device management software within Honeywell.

Worked with Remedy for ticket management, and have learned process of change management tickets within Honeywell.

Understanding of ITILv3 process and implementation, and have studied process within Honeywell.

Built and configured test servers for labs groups. Configured bios, and setup raid controllers on servers/workstations.

Built tested, and deployed Apple Mac OS X 10.9-10.12.2 on MacBooks. Worked with a Mac Mini Server for testing and development of Honeywell MAC OS.

Worked with Dell SAN, and setup drives for first use. Setup Dell SAN on network, and worked with DELL PowerVault tool.

Wrote scripts to run on Mac's to keep from dropping off the domain, and added DNS suffixes to network connections. Also added a group for ssh management with the same script.

Was part of the compliance audit group at MN10 for server compliance. Apple, Mendota Heights, MN 11/2007 to 3/2014

Support Specialist /Level 2/Supervisor

Resolved issues transferred from tier 1 to tier 2. Troubleshoot Windows 8/7, Vista, and XP. Also troubleshoot MAC OS X 10, iPhone, iPad, and iPod touch.Troubleshoot Wi-Fi connectivity issues, and email issues including MS Exchange/Mobile Me; and iCloud.Provide timely resolution of system / application problems as dispatched by help desk through problem determination, ownership, root cause, issue logging and follow through to completion of resolution.

Provided technical support on the iOS 1-7 operating system on Apple mobile devices, and provided expert Windows XP/8 support install, uninstall programs, user accounts, and network support.At times would have to research an issue that the client is having, and then callback with solution.Worked with Apple TV, and supported wireless multimedia.Took supervisor calls when requested from T1 support escalated to T2 for supervisor request by adviser.Performed PAIR process for effective call resolution.

Received many positive CSATS and bonuses during my employment at Apple. Worked with BSD Unix workstations with Bash shell, and BSD Unix Mobile iOS Unix version.Performed supervisor role, and was able to offer customers appeasements, and timely resolution on their issue.Worked with customers not happy with the support experience, and was able to turn a bad call experience into a good call experience.

Worked with iCloud storage, and worked with iCloud tools for storage.

Handled crisis situations in a calm and capable manner.

Assisted users, and gave training in installed systems and programs.

Assisted users with daily operational issues.

3M 10/2020 to 12/2010

IT Service Desk Analyst/IT Configuration Center

Took incoming calls, and sent tickets to other departments. Worked with Remedy call logging software. Troubleshoot VPN, and software/hardware issues. Configure laptops, and desktops with Windows 7-Windows XP.Reset passwords on Active Directory/HP 3000/IBM Reflections. Verify security on Active Directory, and other accounts using AD Help Desk Tool. Work with Swimage to image,and resolve issues with migrations.

Configured PC/Laptops with software than logged processes, and package forshipping within 3M.Troubleshoot issues with Windows XP-7.Connected to clients PC with remote desktop. Worked with Lotus Notes 8.5, and performed troubleshooting.

Dispatched tickets to other departments and performed corporate troubleshooting for end users of 3M.Worked in the IT configuration center of 3M, and imaged and configured software migrations for end users.Worked with Unix environment to reset passwords. Unix environments HP 3000/IBM Reflections.

TradeHome Shoes, Cottage Grove, MN 5/2007 to 11/2007 Engineer/System Administrator Jr.

Performed backup of SQL Databases, and helped with System Administration duties. Helped Administrator with setup and configuration of POS PC's.

Setup retail POS Windows XP PRO systems then boxed computer to be shipped to store.

Troubleshoot network issues, and imaged POS systems with Windows XP PRO.

Setup Store location in Cybex database software to be used at store location.

Assisted Admin with SQL 2005 database backup at end of day, and other server duties.

Setup VNC on store location of retail POS system, and troubleshoot any issues.

Worked with Server 2003, SQL 2005, and Cybex database software from Cybex Systems.

Tested POS systems to make sure POS was ready for store location before shipping.

Would create backup images of POS to be installed on PC's using Windows XP PRO.

Tested images to be used by POS PC's that were Windows XP based. Viscom, Chaska, MN 11/2004 to 5/2007

PC Technical Support Specialist

Provided technical support on Windows XP- Vista Desktop/Laptops. Performed timely tasks on calls.Troubleshoot Wi-Fi, and networking issues. Work with SQL call logging software to log,and setup repairs.Troubleshoot Wi-Fi routers, and printers. Supported very large customer base of ShopNBC/Viscom. Worked with UPS tracking, and performed RMA returns for credit. Performed UPS damage claims on calls.Was able to resolve a high number of calls without transferring to T2 support.Troubleshoot hardware issues, and software issues with a timely resolution for customers. Adecco/Unisys, Shoreview, MN 6/2002 to 6/2002

Adecco Technical/Unisys Desktop Support]

Setup computers for Deluxe Check Company, and mapped printers for call operators and sales people.Connected to networks, and shared folders on networked desktop and laptop computers.Add change requirements of peripherals and device drivers, and performed break/fix support.Performed desktop support duties at Deluxe, and received positive feedback.Performed user data backup, and restore for call operators and sales people getting upgraded PC's.Troubleshoot printer, and printing issues for call operators and sales people at Deluxe Check Company. Education

Brown College, Mendota Heights, MN 3/2002

Certificate, PC/LAN Certificate

GPA: 3.6. Learned Desktop troubleshooting in Windows and MAC OS X 9-10. Learned Server operating systems,and Microsoft back office products SQL-Exchange. Also leaned setup and configuration of Proxy servers.

Learned networking and protocols. Implementing and building networks, and troubleshooting network issues.Learned network Typology.

Learned network subnetting, and OSI model.Learned Novell 5.0-6.0 installation and implementation.Learned Unix server and client OS installation and configuration.PC/LAN program was geared towards System Administrators.

Troubleshooting Microsoft back office products, and Windows server advanced troubleshooting. Skills

Attends on-going training for new applications, products, configurations and processes Strong understanding of web technologies including HTML, ASP, NET, PHP, IIS, and IAS.Good knowledge of IIS, and IAS configuration and administration.Troubleshoot Network related issues Router-PC-Wi-Fi and LAN.

Accurately access, and records problems in a problem management tool.

Demonstrate analytical problem solving skills by balancing the use of troubleshooting skills with a practical application of experience, and creativity. Troubleshoot, and setup POS Windows XP systems. Worked with Server 2003 and up.

Provide comprehensive second-tire support for efficient resolution of technology problems, and requests for corporate-consumer end users.

Printers Provided Desktop support. Provided break / fix support .

Worked with Cybex, and SQL 2005.Technology related degree or certificate, and 14 years experience with on-going training.

A+ Certified.Works independently on complex tasks with some technical, and management guidance.Worked with DELL SAN, and PowerVault tool.

Troubleshoot Wi-Fi.Stack and rack servers and switches.Experience with network systems administration (UNIX,Linux, Windows 3.11- 10, and Server 2000- 2016).Experience in customer, peer, and cross training .

Helpdesk and remote support experience (Mac & PC ) .

Installation and maintenance of servers, software, peripheral and network.

Apple TVs, Chrome Casts, Iphone(4/4s,5/5c/5s/6) NetApp;HP/Compaq ProLiant DL Serier Servers;Dell Blade Servers; PC's/Laptops/Workstations/Thin Clients; HP/Lexmark/Brother Laser Printer Setup and Repair; Quantum Robotic Tape Libraries; SCSI; Avaya; Cisco Switches/Routers; Dell PowerEdge P and R Series Servers, Zebra Label Printer Setup and Repair. Dell SC 2000, 4000, 7000, 8000, 9000 series controllers. Enclosures SC 200, 220,280, 400, 420, and legacy enclosures.Brocade fiber channel switches.

Microsoft Server 2012 R3/2008 R2/2008/2003/2K; Microsoft Windows10/ 8.1/8/7/Vista/XP/2K/98/95/3.xx, DOS;Active Directory; SCCM, SharePoint, Lync 2013, IOS 8.00 (Apple Developer), Microsoft Exchange Server 2010/2007/2003/2000; VMWare vSphere (currently 5.5); PowerShell; Terminal Services; Symantec Backup Exec;Microsoft Office Suite; Novell NetWare 6.0/6.5; Dell iDRAC; What's Up Gold; Blackberry Enterprise Server;Micros POS 9700. Dell DSM-EM 2015-2016 R3.

CAT 3/5/5e/6.Single/Multimode Fiber.GBIC.Media Converts.Data/Telecom.USB; Parallel/Serial; SCSI; Firewire; POE; iSCSI.

Licenses

A+, CompTIA, Mendota Heights, 2001. Hands-on experience with A+ Certification through ComTIA. Training

SAN Storage Training, DELL EMC, Edina, MN, 10/2016 to 12/2016. Compellent SAN storage controllers, enclosures, Brocade fiber switches, SAS cabling, ISCSI cabling, Boot from SAN, Dell Storage Manager, MPIO, zoning, CLI and commands,

VMware 6, Linux, Networking, RAID, and lab racks for install and configuration.Learned setup and zoning of Brocade fiber channel switches, and WWN zoning configuration. Learned setup of ISCSI initiator, and MPIO setup in Microsoft Server 2012.Learned CLI to manage disk drives in command line, and also checking for raid extents. Also use other commands in CLI command to: check if controllers are balanced, check if time is synchronized between the controllers, check number and model of enclosures, server mapping, controller management ports, data usage between tiers, checking data progression, ISCSI, and fiber channel connectivity. Honors

Honor Roll, Brown College, Mendota Heights, 2001. Made Dean's list 2 times while attending.

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