Technical Support

ANDREW PHATSADAVONG

**** ************ ** ********@*****.*** 678-***-****

OBJECTIVE To obtain an entry-level position as a Technical Support Representative that will allow me to utilize skills gained through Store Management and higher education to build a long-term career in the Information Technology field.

SKILLS & ABILITIES • Computer Hardware Basics

• Operating Systems and software knowledge includes: Windows 10, 8, 7 and XP

• Labor Management

• Detail Oriented

• Staff Schedule Coordination

• Input Inventory and Customer information on daily basis

• Point of Sales (POS) Efficient

• Handle 50+ Calls daily

• Inventory and Customer Data entry

• Patient and Diligent

• Exceptional Phone Etiquette

• Local Store Marketing

EXPERIENCE Papa John’s – Peachtree Corners, Georgia Assistant Manager/ Manager Designate (January 2018 – Present)

• Carefully interviewed, selected, trained and supervised staff

• Correctly calculated inventory and ordered appropriate supplies

• Strategically developed effective marketing plans to increase sales and profits, while managing costs

• Constructed an organized weekly staff schedule

• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service

• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity Shift Leader Full-Time (September 2016 – January 2018)

• Followed all safety and sanitation policies when handling food and beverages to upload proper health standard

• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals

• Inventoried and restocked items throughout the day

• Adequately addressed disgruntled customers and escalated their concerns to the proper channels if deemed necessary Park Tower’s QuickStop – Sandy Springs, Georgia

Store Manager Full-Time (February 2013 – November 2017)

• Processed sales and payments

• Balanced sales data and receipts

• Responsible for monitoring and restocking inventory

• Product display and pricing

• Staff schedule coordination

• Inventory practices

EDUCATION Gwinnett Technical College – Lawrenceville, Georgia Associate of Information Security

Expected Finish: May 2020

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