Quality Assurance

HULU ASEFA

***** ******** **. ****** ******, MD *0906 240-***-**** **********@*****.***

QUALITY ASSURANCE

AUTOMATED TEST SYSTEMS QUALITY METHODOLOGIES PRODUCATION TEAM LEADER

PROFESSIONAL PROFILE

Exceptionally talented and well-organized individual with full system development lifecycle experience, including QA Tester with full system development life cycle, Qualification includes six years of QA Software Testing experience. Manual, automated testing and user acceptance testing experience.

Work collaboratively to ensure that all systems conform to quality standards and protocols, as detailed by the company management. Demonstrated ability to assist business teams in the creation & maintenance of supportive documentation. Well versed in determining and reporting problems found during testing processes and providing effective recommendations. Accustomed to working in complex, project-based environments.

SKILL HIGHLIGHTS

Test Plans, Cases & Processes

Functional Requirements

Creative Problem Solving

Data Interface & Migration Test

Testing Strategies

Professional Relations

Strong Data Management

Customer Service Skills

Strong Leadership Skills

Computer Programming

Process Improvement & Compliance

Staff Training & Development

Excellent Communication Skills

QA & QC Standards

PROFESSIONAL EXPERIENCE

Support Coordinator

BRIDGE IT SUPPORT SERVICES (2016 – Present)

Develop, implement and maintain IT policies, procedures and guidelines to assist students with desktop setup resulting in improvement in key support metrics and support operations.

Plan, coordinate & supervise technology deployment projects, including installation of SQL Server, Team Foundation Server and other tools utilized by students.

Resolve technical issues by diagnosing, troubleshooting and resolving SQL server hardware and software issues ensuring the optimal performance of network and computing systems.

Maintain SQL database for in house application and analyze database management solutions to introduce ideas to increase repository storage needs.

Provide first level technical support on Windows platform for users while coordinating tutoring sessions for a wide range of applications and hardware.

Quality Assurance Analyst

EMPOWER IT BETHESDA, MD (2010 – 04/2016)

Collaborated with client service and operation team to identify and resolve issues, coordinate system requirements, and create project timelines assuring the quality and integrity of databases.

Reviewed and transformed Business Requirement Document and system requirement specifications to design, develop and implement test plan, test case and test processes in the initial phases of development ensuring proper operation of product.

Worked with Application Developers and other team members and tested cases for SSRS reports leveraging skills in Agile methodologies, monitoring tools and cross-platform skills in Windows, Linux and Unix.

Analyzed data trending using data analysis tools, detected changes, investigated and determined root cause of issues and researched quality of new products that are sold in over 250 Commissary stores around the world.

Communicated effectively with customers about manufacturer delay, and worked closely with client services team to evaluate and implement clients request to make changes, restructure or create a new category.

Performed prices/cost analyses and resolved discrepancies in material, price, over/under shipments and inaccurate freight charges with contractor personnel.

Production Team Leader

EMPOWER IT/IRI BETHESDA, MD (2004 – 2010)

Provided effective leadership as Head Supervisor of 7 operation team members delivering excellent service to all customers consistent with company business criteria.

Assisted & Supported in product and employee development and cross functional training, & created a professional working environment through team work, communication, and motivation.

Supported the Business Intelligence team with quality assurance checks & SSRS report development, ensuring the report is produced according to the suggestions provided by the client.

Utilized expertise in various Quality Assurance categories to plan, analyze system requirements and produce test cases and test plans.

Managed web distribution of over 450 databases to more than 80 clients.

EDUCATION

Bachelor’s Degree - Computer Information System

Strayer University, Washington, DC

TECHNICAL SKILL

Microsoft Office Suite

SQL Server Reporting Services

Barcode Technology

Microsoft Sharepoint

SQA Testing Methodologies

Testing Automation

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