IT Helpdesk Analyst/ Customer Service Representative
Sharonville, OH 45241
RDI Corporation, Corporate Office Blue Ash Customer Service Representative/ Technical Support/ Data Entry
Nov. 22nd, 2013 - Sept. 15th,2017
Job Description: Multi-Faceted Customer Service Representative position centered around tech support and troubleshooting. I am very familiar the concept of probing questions in order to acquire the desired information efficiently. Along with tech support programs, I have dealt a copious amount of other campaigns centered on retail and Customer Care support. Focused largely on customer satisfaction and boosting sales.
Ripple Junction, West Chester Licensing Approvals Coordinator/ Data Entry Analyst
MAR. 2018 - May 2018
Job Description: Multi-Faceted Data Anaylst/Entry Specialist centered around Business Licensing and multiple end user databases. This is done through multiple information platforms. With these systems I was able to analyze and input necessary information regarding different licenses and make it accessible and easy to understand by every department. Focused largely on analyzing information provided by different departments, and information obtained through direct correspondence with large networks and corporations, and using this to research/ evaluate ways to enhance and develop new, and more efficient systematic processes.
Princeton High School H.S. Diploma
August 2011 - May 2015
University of Cincinnati, West Campus 2.5 years completion
August 2015- May 2016
Awarded Multiple Advanced Placement credit in High School giving me 3 semesters worth of college credit towards B.S degree in Engineering.
Shared RDI Corporation
A composition of projects/clientele in which I serviced over 78 accounts during my time of employment at the above corporation.
Throughout High School I began to become interested in the Computer Science and or Engineering Field, learning basic programs like Microsoft Office products and many others. I have some experience with Citrix and other like Programs. I play multiple instruments in my free time and I enjoy building/ learning about computers. I have great typing skills and I have experience with multiple music recording software like Adobe Creative Sites, and Audacity. Great with both Apple and Android devices. While I was in high school I participated in Football, Basketball, Symphonic Band and Orchestra, Tri-M Music Society and part of Boy Scouts of America. I have some college education from when I studied Computer Engineering at UC. I learned to program in Matlab/ Simalink and C+.
Software Troubleshooting/Development Experience: During the course of my collegiate career, and experience in the workforce. We helped various end users with multi-tier software troubleshooting. This includes, but not limited to, freeing up RAM by killing open tasks, defragmentation of the hard drive, recommending a safe mode boot up, checking for firewall conflicts, scanning for malicious software, and implementation of software patches when necessary.
Electrical Background:Basic circuit construction/analyst. Piecing together circuit board components. Practical background includes electrical work with breaker boxes to wire electrical components to various switches and outlets in order to power necessities in an electrical environment.
REFERENCES AVAILABLE UPON REQUEST
●Company: RDI Corporation
Affiliate Contact: Antonia Vera
Position: Project Supervisor
●Company: Marshall Towers
Affiliate Contact: Tom Wilkinson
Position: Building Supervisor/ Carpenter
●Company: RDI Corporation
Affiliate Contact: David E. Weyhe
Position: Dwyer Group Supervisor
●Customer Feedback relations
●High Volume/ High stress Customer Support
●National/International Customer Escalation Support
●High-End Retail Support/ Upsell
●Android/IOS Device Setup
●Microsoft Office Applications
Honor Roll Quarterly Honor Roll recipient for 4.0+ GPA achievements
Arrow of Light Boy Scouts of America award for completion of prerequisites for transition to Boy Scouts
Eagle Badge 7 palms Boy Scouts of America awarded for the completion of the highest ranking in Scouts and 7 additional Eagle palms for completing additional tenure, leadership and merit badge requirements.
AP Crediting Award Awarded for the completion of multiple Advanced Placement classes with corresponding credits
Secondary: Spanish Minor knowledge in spanish Language. Not fluent