Data Entry Customer Service
Resume:
JOSEPH
HENRY, III
**************@*****.***
OBJECTIVE
To obtain a rewarding network technical support position.
EDUCATION
Bachelor of Arts - Psychology North Carolina A&T State University
2010 – 2014
Master of Arts – Information Technology North Carolina A&T State University
IN PROGRESS
RELEVANT COURSES
TELECOMMUNICATIONS MANAGEMENT
DATA WAREHOUSING
PRINCIPLES OF COMPUTER NETWORKING
WIRELESS GEOGRAPHICAL LOCATION SYSTEMS
EXPERIENCE
Tier 1 Customer Technical Support Charter Communications
OCTOBER 2017 – PRESENT
Provides basic customer support related to Charter services, including handling billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision.
Specimen Processing Specialist Labcorp
MAY 2017 – OCTOBER 2017
Specimen accessioning, sample splitting/sorting and data entry. Prepares laboratory specimens for designated departments/locations prior to laboratory analysis and testing and routes specimens by type to various staging areas. Performs all paperwork, technical and non-technical procedures required to process and submit specimens. Assigns specific computer-generated identification numbers, checks for accuracy and records all items processed. Operates data entry terminals and automated data systems, follows standard sequences/coding when entering data and corrects, edits, and/or verifies data entered into automated systems. Performs eSIS audits to resolve any outstanding problems.
Laboratory Assistant Labcorp (Temp)
October 2016-May 2017
Specimen accessioning, sample splitting/sorting and data entry. Prepares laboratory specimens for designated departments/locations prior to laboratory analysis and testing and routes specimens by type to various staging areas. Performs all paperwork, technical and non-technical procedures required to process and submit specimens. Assigns specific computer-generated identification numbers, checks for accuracy and records all items processed. Operates data entry terminals and automated data systems, follows standard sequences/coding when entering data and corrects, edits, and/or verifies data entered into automated systems. Performs eSIS audits to resolve any outstanding problems.
SKILLS
Ability to Relate Professionally with People Verbally as well as in Written Communication
Keen Analytical and Research Abilities
Extremely Skilled at Seeing and Managing Details
Proficient in Basic Computer Applications
Efficient Problem-Solver
Ability to comprehend Help Desk/Call Center fundamentals
Sound Organizational Skills
Ability to Think Outside the box
Self-Motivated Individual that can work well Unsupervised
Demonstrate Exemplary Customer Service Skills
Superior Relationship Building Abilities
Team Player
Data Entry
ACTIVITIES
100% Raw Powerlifting - January 2017-Present
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