Customer Service Manager

JENNIFER AKERS

************@*****.***

**** ****** **., ****** ****, FL • 850-***-****

SUMMERY OF QUALIFICATIONS

A highly proficient professional with 15 years of experience in the customer service industry. Proven ability to develop and lead successful teams within the company in various roles and responsibilities. Dedicated to driving results in a friendly environment with a focused customer service atmosphere. Driven and self-motivated with excellent communication and computer skills.

2011- Present CVS Health Lynn Haven, FL

Customer Service/ Store Manager

Achieved and exceeded corporate sales goals and increased profitability

Oversee all human resources functions including hiring, training, and terminations

Skilled in the operation of office equipment

Embrace new and upgraded technologies that focus on the customer experience

2002-2011 CVS Health Panama City, FL

District Category Manager

Lead the region in increased sales consistently year to year

Trained new hires and developed supervisors in photo processing department

Established and improved merchandising standards in cosmetic department within district

EDUCATION

1999-2002 Wright State University Dayton, OH

BA in Organizational Leadership

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