Desktop Support Specialist 2
Resume:
RICHARD B. BLOOD
LeRoy, New York 14482
*******@*******.***
Professional Objective
Seeking a position in the IT field in a progressive and challenging environment
Computer Skills
Microsoft Windows 95/98/2000/ME/XP/7/8/10/NT4/XP Pro/XP Office, ServiceNow
Microsoft Office 97 - 365, MS Software distribution tool, Salesforce, Plantronics Hub
DOS/Lotus Notes, Maas360, Citrix Virtual Desktop, Desktop Director, Vsphere, Knowledge Centered Support
Novell Client, Microsoft Exchange Server, Netware, Dameware, PC Duo, Splunk
Sonic Wall, Tivoli, wireless, Peregrine, HP Service Manger, McAfee AV/Encryption, Symantec
Bomgar, Service Now, Active Directory, Avaya One-X, Cisco Anyconnect, Credant
Education
BOCES2 Center for Workforce Development, Rochester, New York
10/01 – 02/02
IT Foundations
A+ Certification
Network+ Certification
LeRoy Central High School, New York
Regents Diploma (1989)
Internship
LMT Computer Services, Inc., Rochester, New York
1/21/02 – 1/25/02
2/18/02 – 2/22/02
Formatted hard drives
Built servers
Help Desk assistance
Work Experience
Robertson Technologies, Inc., contracted to U.S. Dept. Of Veteran’s Affairs
National Support Desk Specialist
1/17-3/18
Government security clearance
Answered Support line and assisted users with IT related issues while paying attention to detail
Made recommendations through troubleshooting IT related issues
Used Service Desk Manager to create tickets and search knowledge base
Used Skype For Business to remote into computers
Used Cisco Finesse to answer calls and provide customer service support
Assisted in training new employees
Paychex
IT Service Desk Specialist II
08/06-11/16
Answered Support line and helped users with hardware and software problems
Used Service Now to log calls and create knowledge
Used Bomgar to remote into computers
Used an Admin account to install software
Received perfect survey scores from clients
Part of Work From Home program
IT Contract Professional
Teksystems, Assignment at Paychex
Desktop Support Specialist
1/06-8/06
Answered Support line and helped users with hardware and software problems
used Peregrine Service Center to log calls
used SMS RC Connect, Dameware and PC Duo to remote into pc
EGW Associates, Assignment at Integron
Level 2 Technician
12/05-1/06
Loaded images on desktops and laptops
transferred data from users old pc to new pc
Teksystems, Assignment at Energy East/RG&E
Comet Team Floorwalker
11/05/12/05
Updated computer equipment as part of Cometization
Assisted in helping customers setup new computers
Troubleshoot desktops, laptops and printers
Adecco, Assignment at Element K
Desktop Support Specialist
6/05-11/05
Updated computer equipment as part of Tech Refresh
Answered Help Desk calls
Troubleshoot desktops, laptops and printers
Inventory incoming computer equipment
Marchese Computer Products
Level 2 Technician/Network Technician
6/04-11/04
Performed tune-ups, diagnose and repaired various desktops and laptops
Traveled to various businesses and residencies to diagnose and repair computer and network issues
Build desktops and servers
Assisted customers with issues over telephone and in storefront
Burns Personnel, Assignment at Eastman Kodak
TCO Installation/Configuration Specialist
6/02-10/03
Installed IBM desktop and laptop and equipment
Installed Lexmark and Hewlett Packard printers
Troubleshoot computer hardware and software
Synchronized and installed Palm Pilots
Configured IBM laptop and desktop computers
Customer service
Helped clients install laptops via telephone
Permanent non-IT
Avanti Case-Hoyt, Rochester, New York
02/01 – 07/01
Shipping Coordinator
Scheduled loads to be shipped
Prepared Bills of Lading/Organized files
Bausch and Lomb, Rochester, New York
06/91 – 10/00
Shop Floor Control Expert/Cartoning Team Member/Shipping Clerk
Maintained the Dataflex and Wonderware computer system for accuracy
Trained fellow teammates in all areas of cartoning
Sterilized contact lenses using Getinge and Fedegari sterilizing equipment
Coopervision, Rochester, New York
09/89 – 04/91
Lathe Operator
Certifications
IBM Certified Certified Band I/Band II Operator (Bausch & Lomb)
Certified Forklift Operator Certified Trainer (Bausch & Lomb)
Awards and Achievements
(3) "Focus on Excellence" awards from Bausch and Lomb
Genesee Community College Art Appreciation Award
References Available upon request
Contact this candidate