RICHARD B. BLOOD

** * ***** ******

LeRoy, New York 14482

585-***-****

ac5qyq@r.postjobfree.com

Professional Objective

Seeking a position in the IT field in a progressive and challenging environment

Computer Skills

Microsoft Windows 95/98/2000/ME/XP/7/8/10/NT4/XP Pro/XP Office, ServiceNow

Microsoft Office 97 - 365, MS Software distribution tool, Salesforce, Plantronics Hub

DOS/Lotus Notes, Maas360, Citrix Virtual Desktop, Desktop Director, Vsphere, Knowledge Centered Support

Novell Client, Microsoft Exchange Server, Netware, Dameware, PC Duo, Splunk

Sonic Wall, Tivoli, wireless, Peregrine, HP Service Manger, McAfee AV/Encryption, Symantec

Bomgar, Service Now, Active Directory, Avaya One-X, Cisco Anyconnect, Credant

Education

BOCES2 Center for Workforce Development, Rochester, New York

10/01 – 02/02

IT Foundations

A+ Certification

Network+ Certification

LeRoy Central High School, New York

Regents Diploma (1989)

Internship

LMT Computer Services, Inc., Rochester, New York

1/21/02 – 1/25/02

2/18/02 – 2/22/02

Formatted hard drives

Built servers

Help Desk assistance

Work Experience

Robertson Technologies, Inc., contracted to U.S. Dept. Of Veteran’s Affairs

National Support Desk Specialist

1/17-3/18

Government security clearance

Answered Support line and assisted users with IT related issues while paying attention to detail

Made recommendations through troubleshooting IT related issues

Used Service Desk Manager to create tickets and search knowledge base

Used Skype For Business to remote into computers

Used Cisco Finesse to answer calls and provide customer service support

Assisted in training new employees

Paychex

IT Service Desk Specialist II

08/06-11/16

Answered Support line and helped users with hardware and software problems

Used Service Now to log calls and create knowledge

Used Bomgar to remote into computers

Used an Admin account to install software

Received perfect survey scores from clients

Part of Work From Home program

IT Contract Professional

Teksystems, Assignment at Paychex

Desktop Support Specialist

1/06-8/06

Answered Support line and helped users with hardware and software problems

used Peregrine Service Center to log calls

used SMS RC Connect, Dameware and PC Duo to remote into pc

EGW Associates, Assignment at Integron

Level 2 Technician

12/05-1/06

Loaded images on desktops and laptops

transferred data from users old pc to new pc

Teksystems, Assignment at Energy East/RG&E

Comet Team Floorwalker

11/05/12/05

Updated computer equipment as part of Cometization

Assisted in helping customers setup new computers

Troubleshoot desktops, laptops and printers

Adecco, Assignment at Element K

Desktop Support Specialist

6/05-11/05

Updated computer equipment as part of Tech Refresh

Answered Help Desk calls

Troubleshoot desktops, laptops and printers

Inventory incoming computer equipment

Marchese Computer Products

Level 2 Technician/Network Technician

6/04-11/04

Performed tune-ups, diagnose and repaired various desktops and laptops

Traveled to various businesses and residencies to diagnose and repair computer and network issues

Build desktops and servers

Assisted customers with issues over telephone and in storefront

Burns Personnel, Assignment at Eastman Kodak

TCO Installation/Configuration Specialist

6/02-10/03

Installed IBM desktop and laptop and equipment

Installed Lexmark and Hewlett Packard printers

Troubleshoot computer hardware and software

Synchronized and installed Palm Pilots

Configured IBM laptop and desktop computers

Customer service

Helped clients install laptops via telephone

Permanent non-IT

Avanti Case-Hoyt, Rochester, New York

02/01 – 07/01

Shipping Coordinator

Scheduled loads to be shipped

Prepared Bills of Lading/Organized files

Bausch and Lomb, Rochester, New York

06/91 – 10/00

Shop Floor Control Expert/Cartoning Team Member/Shipping Clerk

Maintained the Dataflex and Wonderware computer system for accuracy

Trained fellow teammates in all areas of cartoning

Sterilized contact lenses using Getinge and Fedegari sterilizing equipment

Coopervision, Rochester, New York

09/89 – 04/91

Lathe Operator

Certifications

IBM Certified Certified Band I/Band II Operator (Bausch & Lomb)

Certified Forklift Operator Certified Trainer (Bausch & Lomb)

Awards and Achievements

(3) "Focus on Excellence" awards from Bausch and Lomb

Genesee Community College Art Appreciation Award

References Available upon request

Contact this candidate