Sourcing Advisory
Resume:
FRANK E. USHER
Plano, TX *****
214-***-**** (C) 972-***-**** (H)
***********@*****.***
SUMMARY
Senior Executive with deep experience in sourcing advisory services. Functional experience includes marketing, sales, business development, contracts, pricing, and customer relations. In recent years, focus has been on the RFP process vendor identification/selection, contract development, negotiation, and litigation support.
EXPERIENCE
LogIn Consulting (Assigned to Toyota Motor North America HQ), Plano, TX 2016 - Present
Supplemental staffing firm with expertise in the field of Information Technology, Healthcare and Financial Services areas that provides contract employees to Toyota Motor North America in positions across the United States.
Sourcing Advisory Consultant
Original project was to develop and manage an RFP for procurement of outsourced IT managed security Services. Project included identification potential vendors in the Security Operations Center IT security space, develop the RFP and associated scope related contract schedules and manage the RFP process. I was the day-to-day contact with the vendors during the procurement process to resolve and clarify scope and contract issues. Developed performance success criteria including SLAs and defined the monthly meeting schedules and content for ongoing management of the relationship. Assisted business manager in working with legal in negotiating the contract with the successful vendor. Upon completion of that project I assisted the information security managers in acquiring and renewing additional security products/services to address cyber security needs. In this role, I was the IT security liaison with procurement, vendors, vendor management and legal to qualify a vendor and work through the proposal, selection and contracting process for security services. Services included software contracts for applications hosted in the client data center, SaaS, software maintenance agreements, outsourced services and specialized labor services such as project implementation, and maintenance. Page 2 of 3
Frank E. Usher
Alsbridge Consulting, Dallas, TX 2011 - 2016
Premier broad based advisory services firm that assists companies in utilizing the most cost-effective and value-added sources globally for IT infrastructure, application support and development, business processes, network carrier services, hardware and software, and cloud services. Led engagements for IT infrastructure and applications managed services from potential vendor identification/qualification to completion of contract negotiation.
Managing Consultant
Focused primarily in IT, including both infrastructure and applications.
Lead negotiations of several engagements where client had selected a provider but needed assistance in finalizing contract documentation and in guiding contract negotiations. Also supported transition in some instances.
Led several engagements from solution development, through RFP and final negotiation.
Experience in developing, negotiating managed services agreements, maintenance services, and Service Levels. As well as purchasing discrete software packages and services.
Supported client litigation team in suit against provider. Support consisted of reviewing all relevant documentation of the contracts, meetings, emails, etc. to articulate provider responsibilities and performance. Support lasted over 1 year.
Supported Alsbridge arbitration master in arbitration proceedings between a provider and supplier regarding an infrastructure contract. Support included review of all contract materials and monthly reports as well as participating in arbitration hearing and development of findings.
Everest Group, Dallas, TX 1999 - 2011
Leading strategic advisory services firm that assists companies worldwide in the development and implementation sourcing strategies and outsourcing solutions. Offices in Dallas, Texas, London, UK Toronto, Canada and Sydney, Australia
Engagement Director
Lead in several successful offshore applications development and maintenance outsourcing engagements including provider identification, RFP development and management, vendor selection, contract development and contract negotiation.
Lead numerous full Information Technology outsourcing projects including a multiple-project technology outsourcing engagement with a value, in excess of $4.3 billion over a ten-year term.
Responsible for leading and completing two of the largest Human Resources outsourcing transactions in the company’s history.
Consistent high marks from clients and suppliers on engagement performance.
Experience with U.S., Canadian, UK and Australian engagements for local and global clients.
Significant experience in developing and presenting sales proposals
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Frank E. Usher
Independent Consultant to Verizon, Irving, TX 1998 – 1999
Director of Account Management and Sales Support, ALLTEL Information Services, Dallas, TX 1997 – 1998
Director of Outsourcing, EQUANT International, Atlanta, GA 1995 – 1997
Director of Global Engagement Management SYNCORDIA OUTSOURCING SERVICES, Atlanta, GA 1992 – 1995
Outsourcing Service Manager NORTEL COMMUNICATIONS, Plano, TX 1990 – 1992
EDUCATION
MOUNT MERCY COLLEGE, Cedar Rapids, IA
Bachelor of Science Degree in Business Administration
Named Outstanding Business Graduate
IOWA STATE UNIVERSITY, Ames, IA
Graduate Courses, Business Administration
MILITARY
U.S. Army Personnel Specialist/Radio Operator. Served in Republic of Korea 1967 - 1970
Honor Graduate NCO Academy
2nd Infantry Division Soldier of the Month
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