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Desktop Support Information Technology

Dallas, Texas, United States
June 04, 2018

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Jarvis Porter

Dallas, TX


RE: Desktop Support

June 4, 2018

To Whom This May Concern:

US. Navy veteran with an expertise in the information technology industry I bring a wide range of working knowledge in supporting different windows OS environments and, computer networks utilizing the most up-to-date troubleshooting practices of, network infrastructures. Below are highlights from my years working on different projects leading teams and projects in different IT environments. I have a successful track record of consistently meeting the required deadlines of each project along with end-user satisfaction with my work ethic. I’m writing to verify if you have a desktop support role available that I can make myself an asset for your IT department I am confident that my passion to help others in the information technology field is a match for your desktop support role.

In addition, I will bring to your company a broad range of skills including:

●Effective network trouble shooting techniques and a board spectrum of computer systems, applications, and hardware knowledge.

●Knowledge of Windows 10/8/7

●An Associate in Computer and Network Technologies

●I have pursed ongoing career development by obtaining my Microsoft Certified Professional (MCP), CompTia A+, MTA 98-366 Network Fundamentals, CompTia Network+.

I welcome the opportunity to discuss an opportunity with you. If you have questions or would like to schedule an interview, please contact me at (469) 954- 3304 or at I have enclosed my resume for your review, and I look forward to hearing from you thank you.


Jarvis Porter

Jarvis Porter

Dallas, TX 75254


Navy Veteran who is a solution-focused, versatile Information Technology (IT) professional that offers a comprehensive background, leadership, and quickly masters new technologies to achieve positive results. I bring creativity with a proactive approach to discovering diverse ways to resolve issues that may arise within the company.


Networking Troubleshooting


Microsoft Deployment Toolkit (MDT)

VPN configuration

Knowledge of TCP/IP and data


Windows 7,8,10

Windows Server 2012

Active Directory


Knowledge with network monitoring tools (wire shark)


CompTIA A+ Certified Aug11, 2016 - Aug 11, 2019

MTA 98-366 Network Fundamentals Certified April 13, 2017 - Present


Western Governor University 2018

BS. Cyber security & information Assurance Anticipated Graduation September 17, 2020

Asher College 2016

AAS. Computer and Network Technician Graduate January 2, 2018

Naval Technical Training center 2009 Graduate August 20, 2009

Aviation Boatswain Mate Handler

Navy Recruit Training Command 2009 Graduate June 15, 2009



Desktop support engineer Guide IT, Plano, TX November 2017 to February 2018

Contract (NTT Data)

Experience using IT Ticket Helpdesk software

Backup all the end user important pst Files before migration to windows 10

Run windows 10 image for the specific Dell asset model

Configuration of windows 10 software (Skype, outlook, software center, office)

Imaging & troubleshooting of remote and onsite end-users.

Proxy check & configuration

DNS check & configuration

Add user as local Admin

Configuration of Cisco Any Connect VPN using Multifactor authenticator

Bit locker configuration & troubleshoot using bit locker recovery key

Update Symantec virus definitions

Password reset and permission using Active Directory

Network trouble shooting utilizing (ping, tracert, NSlookup, ipconfig, etc.)

Tcp/ip configuration

Phone and email support for end-users.

Lead Field Tech support GTS Technologies, Irving, TX August 2017 to April 2018

Contracts (Parkland Hospital, Dallas County Courts, and Dallas-isd).

Installation upgrade and configuration of new Dell assets with peripherals.

Marinating Clean cable management during installation.

USB executable imaging process windows 10 or 7.

Ensuring the end user has all the necessary applications for the client.

Printer mapping and optimization for the end-users client.

Ensuring that the client has the most updated security.

Network trouble shooting using command prompt tools.

Take inventory of all replaced assets.

Assisted end-user with one-on-one training if necessary.

Desktop/Computer Support Specialist, TEKsystems, Irving Tx February 2017 to March 2017

Installed and configured wireless networking equipment

Windows migration

Install and support PC, laptop, tablet and mobile hardware and software

Performed repairs to hardware, software, or peripheral equipment, following design or installation.

PC Technician, Asher College, Addison, TX July 2016 to March 2017

Oversee the daily performance of computer systems; answering customer inquiries regarding computer software or hardware operation to resolve problems.

Enter commands and observe system functioning to verify correct operations and detect errors.

Set up equipment for customer use, performing or ensuring proper installation of operating systems, or appropriate software Install and perform minor and major repairs to hardware, software, or peripheral Equipment, following design or installation specifications.

PXE boot imaging.

Installation of sever racks


United States Navy April 2009 to April 2013

Rank: E-3

Operated, maintaining and performing organizational maintenance on aviation fueling and lubricating oil systems on CVNs, CVs, LHDs, LHAs, and LPDs.

Observed and enforced handling safety precautions and maintaining fuel quality surveillance and control in aviation fuel systems; supervising the operation and servicing of fuel farms and equipment associated with the fueling and de-fueling of aircraft ashore and afloat.

Trained, directed and supervised firefighting crews, fire rescue teams, and damage control parties in assigned fuel and lubricating oil spaces.

Aviation Boatswain's Mates play a major part in launching and recovering naval aircraft quickly and safely from land or ships.

Performed crash rescue, crash removal and damage control duties in connection with launching and recovery of aircraft.


National Defense Service Medal

Global War on Terrorism Service Medal

Navy Good Conduct Medal

Joint Meritorious Unit Award and Marines Crops Overseas Service Ribbon

Humanitarian Service Medal

Sea Service Deployment Ribbon

Korean Service Ribbon

Professional References

Garth Adams

Director of Career Services


Edward D. Smith

IT Instructor


Parviz (Perry) Ghanbarpour

IT and Cisco Instructor


Steve Seifert

Guide IT Project Manger

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