Computer Operator Manager

CHRISTOPHER H. FENTON

*** ******** **. ● Vermilion, Ohio 44089 ● Phone: 216-***-**** ● *.*.******@*****.***

SYSTEM, NETWORK, & HELPDESK ADMINISTRATOR

A results-driven professional with extensive experience in Information Technology, with an emphasis in networking systems, security integration, hardware, software, content filtering, image building, and active directory configuration.

Trusted innovator and “go-to” resource whom colleagues approach to tackle and solve complex business problems in the IT domain. Respected, creative thinker and communicator; builds cohesion and project engagement across all levels of staff, management, vendors, clients, and key decision-makers.

Proven ability to improve systems, connectivity, communications and business operations; effectively communicate with end-users to identify problems and create solutions.

Able to clearly understand problems and find positive solutions through the utilization of troubleshooting, critical thinking, teamwork and communication.

An effective communicator who easily builds consensus among diverse groups of all educational levels and cultural backgrounds; able to work within multiple teams or individually to provide solutions and offer the highest degree of customer service; competency in training and mentoring staff, administration and students; ability to create user-friendly training guides and tutorials.

CORE STRENGTHS

Strategic Planning & Operations

Technical Support & Assistance

Network Mapping, Network Issue Debugging & Network Traffic Analysis

Assemble, Configure & Troubleshoot Hardware & Software Issues on Windows platform servers

Project Coordination & Management

Leadership, Mentoring & Coaching

Network Security & Content Filtering

Remote Desktop Configuration

Quality Testing & Assurance

Product Enhancement & Optimization

Multimedia & Presentation Technologies

Business Process Analysis, IT Feasibility & Strategic Deployment of IT Initiatives

User Documentation

PROFESSIONAL EXPERIENCE

EMDEON COMPUTER SERVICES

COMPUTER OPERATOR I 2013- 2015

Monitored a cluster of 15 Windows Server 2008 servers, Microsoft 2008 SQL R2, and Solaris 10 servers with a combined SQL database of 96GB.

Support/maintain Windows server 2003/2008/2012 infrastructure.

Administration and management of 500 mailboxes in Office 365

Monitor and maintain ldap services ensuring that PAM, Kerberos, Active Directory and Microsoft’s Services for UNIX were all able to connect to the company’s domain controllers and UNIX & Windows LDAP servers.

Perform nightly backups, patching and performance monitoring of the databases and servers.

Perform hourly checks on the DOD systems to confirm that they are in compliance with DOD RFC’s, HIPAA regulations and Sarbane – Oxley laws.

Assisted in administration of email systems through LDAP methods in enterprise systems.

Executed and support password monitoring system in a centralized manner and maintenance of clusters in accordance with SOX.

Resolved problems and issues relating to Solaris and Windows systems by troubleshooting and proper repairing functions.

Assisted in planning, development and administration of databases systems as per specifications.

Server Virtualization with Hyper-V or VMware.

Migrations of Exchange 2003 /2007 to 2010 & Office 365.

Project Documentation & Technical Writing.

SELF EMPLOYED 2004-Present

IT CONSULTANT

Provided consulting and system administration services to local business including Bidlink Software Systems, Integrated Marketing, North Erie Electronics, NAPA Auto Parts and Appraisal Analysts Inc.

Specialize in web page & database design and VOIP phone system design & implementation.

Deliver highly effective help desk and user, hardware and software support services.

Troubleshoot/design networks and develop Open Source/Linux/Solaris based group-ware solutions (email, calendaring, wikis & collaboration tools).

Perform complex System backups, disaster recovery planning and create user documentation.

WEATHERHEAD SCHOOL OF MANAGEMENT 1996-2004

SENIOR SYSTEM ADMINISTRATOR & HELP DESK MANAGER

Administered and maintained 14 Sun workstations and 250 users in a Sun OS/Solaris environment and 35 Microsoft NT 2000 servers including Exchange 5.5, SQL 7.0 and IIS web servers) serving 3,800 users on a combination 10 base-T, fiber optic Ethernet, and Cat 5 gigabyte networks.

Created compelling web content, oversaw system security (both NT and UNIX), and troubleshot/repaired the school’s computers.

Interim Manager of Blackboard, Administered the Blackboard Learning Management System by creating and managing course shells, Faculty and Student User Accounts, archiving courses, and troubleshooting technical issues.

Level One Technical support for all classroom, lab equipment and software trouble calls.

Creation and support for multi-media, which includes support for e-learning course design, PowerPoint, and supplemental multi-media material for courses.

Oversaw 4 Exchange 5.5 servers hosting email for 3,800+ users.

Administered UNIX, Novell, Macintosh, and Windows NT workstations, PCs and servers in stand-alone and domain environments.

Served as the Help Desk manager overseeing 600+ active users and troubleshooting over 150

Supervised a team of 15 student technicians.

Gained extensive proficiency of SPSS, SAS, and Simian statistical programs.

Tested and recommended new hardware and software for UNIX, PC, and Macintosh users.

Diagnosed and resolved hardware and software problems on PC based computers.

Faculty/staff advisor for the campus’ Linux users group.

CASE WESTERN RESERVE UNIVERSITY 1990-1996

OPERATIONS PROGRAMMER/NETWORK ANALYST (1992-1996)

Delivered comprehensive campus support of UNIX and VAX workstations.

Troubleshot security and system problems on Sparc/Solaris, SGI/IRIX, LINUX, FreeBSD, HPUNIX and Digital UNIX/VAX- platforms.

Resolved local Ethernet troubles on thin-wire, Cat 5 and fiber optic segments.

Configured and secured workstations for the Internet usage using TCP Wrappers, Samba, SATAN, Tripwire, Kerberos, SSH, Apache and PGP.

Provided hardware and software supports for various versions of Macintoshes, IBM PC and clones.

Supported, supervised and guided students during troubleshooting procedures.

COMPUTER OPERATOR II (1990-1992)

Processed the University’s accounts payable, student financial aid, payroll and inventory systems on a daily basis within a stringent deadline on dual 9121 processors in a MVS/XA/ESA environment.

Performed the daily incremental and ADABAS backups of all production.

Handled the processing for all libraries in the University Circle on a Geac mainframe.

Senior Operator and primary contact point for any user and production problems.

Designed forms for the Xerox 4050 laser printer using Xerox "Elixir" "FSL" and "JSL.”

Updated departmental databases using DBASE III and IV.

Gained expertise in Quick "C", Quick Basic, FoxPro, Windows 3.1 and many PC based applications

Functioned as a

Systems Administrator for Cleveland Freenet.

Software: CA Scheduler, MVS, ESA, ADABAS, VTAM, TSO, JES2, CICS, ISPF/SDSF, PANVALET, Natural, Top Secret, MVS/DITTO, and create/debug IBM JCL.

P.T.C. CAREER INSTITUTE 1989-1991

DATA ENTRY INSTRUCTOR

Taught a 600 hour course on computer fundamentals to underprivileged and minority students.

The course included basic keyboarding skills, computer theory, data processing fundamentals and basic PC skills.

Programmer/analyst for placing new jobs online on a Nixdorf 8850 system operating in a DPEX IV environment.

ELECTRONICS SERVICING & TECHNOLOGY 1983-1990

CONTRIBUTING EDITOR

Authored articles regarding the servicing of personal computers, electronics and related topics.

Content editor for all in-house produced How-to, Quick Tips, Hot Topic, and Special Project articles averaging around 25 per month.

Pitched 20-30 general and tech-driven article ideas monthly.

Created and edited innovative How-to scripted content for clients.

Hired a pool of freelance script writers for special projects, including creating a writing test and style guide.

WESTERN RESERVE TOOL & MACHINE 1981-1987

COMPUTER OPERATOR/DATA ENTRY SUPERVISOR

Received on the job training and ultimately promoted to Shift Supervisor.

Trained department personnel in computer operations.

Operated and performed preventative maintenance on an IBM 3090 mainframe in an OS/MVS environment, a Hewlett-Packard 3000 Series Model 68 in and MPE/XL environment, and a peripheral device.

Modified and prioritized job streams, corrected JCL errors and resubmitted abended jobs.

Varied peripherals on and off line, connected external users to the system via a Paradyne modem, monitored system functions, and executed console messages utilizing JES2 commands.

Resolved user problems, coordinated the distribution reports, and supervised 50 keypunch operators and their machines.

Software: VTAM, CICS, TSO, TLMS, MVS, RPG II, UCC1 & 7 and Roscoe and JES2.

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