Customer Service Trainer
Resume:
KAREN HATHAWAY
North Hollywood, CA 323-***-****
**************@*****.***
I believe my past and current work experiences would make me a valuable candidate for your company where my skills and talent can be a fit. I’m talented and poised enough to relate to the current trend of generating successful business performance and relationship.
EXPERIENCE
JANUARY 2017 – PRESENT
SENIOR TRAINER, sabre inc.
Provide one-on-one in-class and virtual training to new clients for one or more software applications
Create tests for the Certified Consultants
In-house training to new employees assigned to the Support Department
Conduct monthly group training sessions
Create recordings of those sessions to be posted on the company's website
Troubleshoot Software issues
Work closely with the Support Department for new and upcoming software features along with known issues coming from software
APRIL 2001 – JANUARY 2017
SOFTWARE SUPPORT REPRESENTATIVE, trams inc. / sabre inc.
Provided customer service and technical support for applications used to support companies within the Travel Industry around the world
Assisted agencies with software installation
Data Entry
Software troubleshooting
Worked closely with the Quality Assurance Department, reporting software issues
Weekly meetings with all the specialty departments to discuss upcoming upgrades and new features
Assisted in training new Support Department Representatives
EDUCATION
MAY 2004 - FEBRUARY 2008
ASSOCIATES DEGREE, american intercontinental university
Major: Computer Forensics
GPA: 3.2
SEPTEMBER 1983 – JUNE 1987
HIGH SCHOOL DIPLOMA, WARREN F. KAYNOR R.V.T.S.
Major: Fashion Design
GPA: 3.5
LEADERSHIP SKILLS
Non-Profit Organization 20 years of experience
Project Coordinator
Team Leader for multiple ministries
Corporate Secretary
COMPUTER SKILLS
Microsoft Word, Excel, Powerpoint, Outlook
Type 35 wpm
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