IT Support

Joshua Dean Plunk

Phone: 256-***-****

*****@*******.***

OBJECTIVE:

To obtain position in a fast paced company that will utilize my technical experience and advance my career.

EXPERIENCE

September ‘14 Security Camera Warehouse Inc Asheville, NC

to Helpdesk / Technical Support

Present Managed Zendesk Tickets

Assisted customers using GoToAssist/LiveChat/E-mail/Phone Calls

Managed business network infrastructure

Configured IP cameras and NVR systems.

March ‘14 Guthy-Renker Arden, NC

to IT Support Sales Represenitive

September ‘14 Educated customer in various IT protection solutions.

Processed tickets for level 2 techs.

Diagnosed basic issues to expedite service calls.

April ‘13 Mobile Now Asheville, NC

to Store Lead

January ‘14 Maintained Sales goals

Matched wireless products to customer needs.

Administration in absence of store management

Assisted in training of new employees.

March ‘13 DCT Systems Group Norcross, GA

to Regional Lead Computer Technician

August ‘13 Trained and supervised Computer Technicians in region.

Maintained contact with business customers.

Performed inventory of IT systems, (Servers, NAS storage, Access Points, POS)

June 2012 Convergys Corporation Hendersonville, NC

to Remote Sales CSR I and later Remote Sales CSR II

March 2013 Matched products to customer interests.

Maintained sales quota.

November ‘11 NEW Corp Hendersonville, NC

to Remote Tech CSR I and later Remote Tech CSR II

July ‘12 Diagnosed customer issues.

Maintained a 70% first call resolution.

Scheduled service calls for issues unable to resolve over the phone.

April ‘09 Play n Trade Inc. Owens Crossroads, AL

to Assistant Manager

August ‘10 Followed proper opening and closing procedures.

Ensured tasks were delegated properly.

Counted and presented deposits to the bank.

Maintained inventory

EDUCATION:

Western Governors University

Ongoing: Bachelors

Information Technology Computer Programming.

ITT-Technical Institute Birmingham, AL

Multimedia, GPA: 3.0

Completed Seven Quarters of IT-Multimedia courses including: 3d Modeling, Computer

Animation I and II, Introduction to Computer Programming, Visual Design Theory, Computer

Hardware I and II.

SKILLS:

Basic Skills:

Typing capability at an average of 70 Words per Minute

Computer manufacture, debug and upgrades including software

Network setup and support

Software:

Microsoft Office

Adobe Photoshop

Autodesk 3Ds Max

Pixologic Zbrush

Adobe Premiere

Citrix Client

HipChat

Zendesk

Adobe Meeting

Programming:

Visual Basic

C++

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