Information Technology Professional

Aristides Saint-Hilaire

**** ******** ***, ******, ** 55378

954-***-****, *.*.************@*****.*********:*.*.************@*****.***

Summary

Highly qualified Information Technology (IT) professional with over 20 years’ experience in leading tomorrow’s leaders, today. Self-motivated expert who is driven for success in all avenues of business and life, obtaining a Master’s Degree in Information Security and Assurance (2015), while serving as the Non-Commissioned Officer (NCO) managing 15 IT personnel. Continue striving to improve upon past experiences, a quality I ask of all my supervisees, getting my Cisco Certified Network Associate (CCNA) again in 2016. Known as an effective communicator with extremely strong bilingual communication skills. Through the years I have developed a managerial style that promotes both communication and teamwork among all those I lead.

Certifications

Cisco Certified Network Associate (CCNA) CompTIA Security+ CompTIA A+

Education

Western Governors University Salt Lake City, UT

Master's Degree 06/2015

Major: Information Security and Assurance

Florida Atlantic University Boca Raton, FL

Bachelor's Degree 12/2002

Major: Management Information Systems

Florida State University Tallahassee, FL

(2) Bachelor’s Degrees 12/1997

Major: Bachelor of Science in Multi-National Business

Major: Bachelor of Science in Finance

Work Experience

From 2/2016 to Present

General Dynamic Missions Systems Bloomington, MN

Position: LAA Direct IT Advance Systems Administrator Specialist

Manage both physical and virtual domain, Limited Access Area (LAA) systems, ensuring both security and availability for all customers. Mentor newer team members in General Dynamics Mission Systems (GDMS) policies and procedures, as well as accepted IT industry standards.

●Oversaw the Bloomington LAA team in reconciling all of the GDMS and customer owned assets in Remedy

●Led the LAA Region C team in sorting out and documenting the End of Life (EoL) equipment located within LAA environments for replacement or disposal

●Responsible for managing the security and functionality of a virtualized lab, containing numerous Windows Server 2012R2 servers and Windows 10 clients

●Troubleshoot all hardware, software, and network issues to limit downtime for the customer

●Configures, maintains, patches, and troubleshoots all software, Operating System (OS), and antiviral programs

●Create proposals for hardware and software purchases, all while interacting with the customer and third-party vendors to optimize processes, solutions, and technology to meet business and customer needs

●Engaged with other teams across Region C to ensure cross team collaboration and to setup a SharePoint knowledge base of information to handle common technical issues

●Advanced familiarity with Microsoft Office Suite, including MS Visio, Excel, PowerPoint, Project, and SharePoint

●Proven track record of innovation in resolving business and project related issues

From 01/2015 to 1/2016

1st Signal Brigade (BDE) Commanders Communication Support Team (CCST) Yongsan, Korea

Position: CCST CYBER NCO

Served as the Information Management Officer (IMO) for the United Nations Command / Combined Forces Command / United States Forces Korea Commanding General, Deputy Chief of Staff and the Commander's Initiative Group.

●Managed a team if 15 US Army and Republic of Korea (RoK) Army Soldiers that provided the 8th Army Commander and his staff with sustained, rapid, and reliable communications at the headquarters office and their command posts

●Increased the organization's effectiveness and efficiency by defining, delivering, and supporting new strategic plans for implementing information technologies

●Supervised a team of 10 soldiers installing and maintaining over 30 network nodes on three differentiated network enclaves within the Yongsan installation in South Korea

●Designed and implemented a comprehensive plan to re-image and upgrade the US Only secured network and secured foreign national network computer systems, a plan that is still being used by the Garrison Install Team

●Responsible for overseeing major project initiatives related to the IT workspace and service desk, working closely with project management to ensure successful delivery of deliverables and favorable outcomes to all issues

●Responsible for managing overall IT services including, physical and virtual end points, base exercise cyber needs, and printer deployment and management

●Facilitated the installation of all Controlled Cryptographic Items (CCI) worth over $400,000

●Recognized by the base RoK Army Major General for support to the Commander's Initiative Group

From 10/2010 to 01/2015

Delta Co, 551st Signal Battalion (BN), 15th Regimental Signal BDE Fort Gordon, GA

Position: Senior Instructor/Academic Planning Associate

Provided classroom instruction for over 7,740 soldiers, educating the young soldiers on the planning, evaluation, and management of communication and information systems. Specialized in the instruction of Computer Repair, Cisco Network Fundamentals, and Cisco Routing Protocols and Concepts.

●Led a team of five senior NCOs to diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, resulting in a 75% increase in system readiness

●Identified cyber security gaps within the local network, devised the plans and implemented the policies and procedures ensuring compliance with Fort Gordon and DoD Information Security guidelines on Windows desktops and server environments. I was awarded the Army’s Commendation Medal for this accomplishment

●Served as Senior Instructor, evaluating the performance of five other instructors, in order to direct, coach, provide support, and eventual feedback to assist in developing and growing a diverse team of instructors. This methodology enhanced the effectiveness of training by over 20%

●Responsible for managing and training five NCOs and 10 soldiers, these responsibilities included: performance evaluations, disciplinary actions, and promotion recommendations

●After reviewing violations reports of security procedures modified the regiment’s training plans to promote security awareness, increasing system security and improving efficiency within the network

●Gathered network data and performed diagnostic techniques on network traffic, connection times, and throughput to resolve network quality of service and lag issues within the local area network

●Articulated the skills and techniques required, to enhance academic learning, thereby reducing failure rate by 25%. In addition, devoted over 30 hours towards academic assistance for at-risk soldiers, to ensure a thorough understanding of course material

From 7/2009 to 10/2010

HHC, 307th Brigade Support Battalion (BSB), 1st BCT 82nd ABN Division (DIV) Fort Bragg, NC

Position: Sustainment Automation Support Management Office NCO

Provided the day-to-day management and support for the Standard Army Management Information Systems (STAMIS). Operated and supported the Combat Service Support Automated Information System Interfaces (CAISI) and the Very Small Aperture Terminals (VSAT)

●Responsible for all Service Desk services including Ticket Management, Request Fulfillment, and the expansion and enhancement of support services

●Provided training to over 50 STAMIS system operator, resulting in a 20% increase in maintenance readiness

●Developed and maintained working relationships with key leadership and IT staff to better understand, influence and meet ongoing needs for both workspace and network services

●Worked with other team members to establish measurements, monitor performance, create processes and procedures to increase data input while maintaining a higher security posture

●Ensured a readiness rate of 98% was maintained while providing logistical support throughout the Brigade during Operation Enduring Freedom (OEF) and Operation Iraqi Freedom (OIF)

●Developed and coordinated over 40 hours of Brigade level training regarding hardware and software system support. The direct result of this training led to a less than 1% overall downtime

●Received the Army Commendation Medal for maintaining a high standard of logistics system automation support, exceeding the Department of the Army standard level of operation of 95% for STAMIS operations

●Instrumental in the configuration and repair of over 300 pieces of mission critical equipment throughout seven Military bases in Northern Iraq, thus ensuring zero down time

From 02/2003 to 07/2009

HHC, 307th BSB, 1st BCT 82nd ABN DIV S6 Fort Bragg, NC

Position: Senior Information Systems NCO

During OEF 05-06 served as the IMO for the 18th Airborne Corps. Supported Task Force Devil and Task Force Alamo combat operations, provided maintenance and support to over 1000 users on multiple networking enclaves. In OIF 07-09 set up, maintained, and operated the Command Post Node (CPN) stack and the KU Band Satellite Trailer System at a Combat Operation Post (COP) on Mission Support Route (MSR) Tampa, in support of combat operations. Supervised and counseled one NCO and four Soldiers.

●Mentored, consulted, and supported the adoption of technology to improve upon the technical assistance abilities and training to members of my team

●Detected, isolated, and improved network connectivity and data throughput by over 40% as a direct result of my configuring additional network equipment and establishing a surplus of data connections

●Provided training on the operations CPN stack (a group of deployable transit cases, housing switches and routers to provide secure and unsecure network connectivity), VoIP phone services, KU Band Satellite Trailer System, and the KG 175

●Planned, developed, and spearheaded the execution of a system life cycle replacement plan for the battalion’s automation equipment

●Submitted and tracked over 2,000 work orders in Remedy for new user accounts, equipment repair, and work order requests. Tracked and monitored the maintenance and repair of over $4,000,000 worth of automation equipment

●Monitored network traffic for fault detection with SolarWinds network management software

●Earned the Army Commendation Medal for rewiring and upgrading the network equipment within the Forward Operating Base (FOB) thereby reducing outages and increasing voice and data connectivity by over 50%

Language Skills

Language Spoken Written Read

English Advanced Advanced Advanced

Spanish Advanced Advanced Advanced

Contact this candidate