Andrew Davenport
Help desk/desktop support professional
**** *** ***. ***** ******, IL, 60305. Email: *****************@*****.*** Cell: 708-***-****
Skills
Proficient with network hardware such as hubs, routers, servers, and cabling.
strong knowledge of support desk software and ticket tracking systems.
Excellent communicator, capable of explaining complex technical issues quickly and easily, ensuring timely resolution of problems.
Install, configure and maintain software applications, operating systems, administration, and network monitoring.
Diagnose and repair internet service. LAN networks, wireless and email failures.
Latitude Diagnostics Chicago IL, 60618
09/2017 to present
Windows Operating System Installations
Implement Local and Domain Security Policies
Use of Performance Monitoring Tools
Configure and Troubleshoot TCP/IP Connectivity Issues
Backup and Restoration Procedures for Data Recovery
Install and Troubleshoot PC Components
Experience with Virtual Environment
Free Geek Chicago
Desktop support Chicago IL, 60618
09/2017-present
Testing individual computer parts, cards, and peripherals
Building computers from good components
Learning about and installing the GNU/Linux operating system
Mentoring new volunteers
Learning about the environmental impact of e-waste
Tearing computers apart and learning about their components
Frontend Developer
Free Code camp Chicago IL, 60618
01/2018- present
HTML5, LESS and SASS experience
Coding valid XHTML and CSS mark-up
Developing cross-browser and cross-platform compatible solutions
Experience with JQuery
Knowledge of working with JavaScript frameworks to create rich interactive content – as many of the .js frameworks as possible
Experience integrating with server-side code to produce dynamic pages
Excitement about emerging web technologies.
Good understanding of Web Accessibility
Experience working with version control systems such as SVN
Some experience presenting solution to non profits.
Lou Malnatis Pizzeria Chicago IL,60605
Phone Worker/Bus Boy/Host 06/2015 to Currently
Answer Phone calls and place orders as well as prepare catering orders for the week.
Dispatching delivery tickets to the drivers and organizing the tickets in accordance with addresses.
Stocking the fridge and freezer, taking out the garbage and maintaining a clean workplace.
Pads Homeless Shelter Oak Park IL, 60302
Volunteer Member 10/2013 to Currently
Helped set-up for the night shift. Arranged sleeping quarters, tables for the evening meal.
Assisted in the kitchen, preparing the food, serving, helped clean up when finished.
OPRF Help Desk Oak Park, IL 60302
Help Desk Technician 09/2007 to 10/2009
Refurbished laptops, desk stations, test stations, and various computer components.
Responsibilities included problem detection and solving, fixing and reinstalling software and
hardware, and maintaining the company network.
Did troubleshooting, diagnosed, installed, upgraded, configured, and repaired computer systems
and network system components.
Hephzibah Day Care Oak Park, IL 60302
Volunteer Caretaker 06/2005 to 08/2006
Organized and stored toys and materials to ensure order in activity areas.
Helped children with homework and school work.
Supported children's emotional and social development, encouraging understanding of others
and positive self-concepts.
Education:
Triton College River Grove, IL 60171 (2010-2011, 2015-Current)
Oak Park River Forest High School Oak Park, IL 60305:
Attended bartending school, received basset certification (2013)
GOOGLE SUPPORT CERTIFICATE (pending)
A+ Certification (Pending)