Andrew Davenport

Help desk/desktop support professional

**** *** ***. ***** ******, IL, 60305. Email: ac5q20@r.postjobfree.com Cell: 708-***-****

Skills

Proficient with network hardware such as hubs, routers, servers, and cabling.

strong knowledge of support desk software and ticket tracking systems.

Excellent communicator, capable of explaining complex technical issues quickly and easily, ensuring timely resolution of problems.

Install, configure and maintain software applications, operating systems, administration, and network monitoring.

Diagnose and repair internet service. LAN networks, wireless and email failures.

Latitude Diagnostics Chicago IL, 60618

09/2017 to present

Windows Operating System Installations

Implement Local and Domain Security Policies

Use of Performance Monitoring Tools

Configure and Troubleshoot TCP/IP Connectivity Issues

Backup and Restoration Procedures for Data Recovery

Install and Troubleshoot PC Components

Experience with Virtual Environment

Free Geek Chicago

Desktop support Chicago IL, 60618

09/2017-present

Testing individual computer parts, cards, and peripherals

Building computers from good components

Learning about and installing the GNU/Linux operating system

Mentoring new volunteers

Learning about the environmental impact of e-waste

Tearing computers apart and learning about their components

Frontend Developer

Free Code camp Chicago IL, 60618

01/2018- present

HTML5, LESS and SASS experience

Coding valid XHTML and CSS mark-up

Developing cross-browser and cross-platform compatible solutions

Experience with JQuery

Knowledge of working with JavaScript frameworks to create rich interactive content – as many of the .js frameworks as possible

Experience integrating with server-side code to produce dynamic pages

Excitement about emerging web technologies.

Good understanding of Web Accessibility

Experience working with version control systems such as SVN

Some experience presenting solution to non profits.

Lou Malnatis Pizzeria Chicago IL,60605

Phone Worker/Bus Boy/Host 06/2015 to Currently

Answer Phone calls and place orders as well as prepare catering orders for the week.

Dispatching delivery tickets to the drivers and organizing the tickets in accordance with addresses.

Stocking the fridge and freezer, taking out the garbage and maintaining a clean workplace.

Pads Homeless Shelter Oak Park IL, 60302

Volunteer Member 10/2013 to Currently

Helped set-up for the night shift. Arranged sleeping quarters, tables for the evening meal.

Assisted in the kitchen, preparing the food, serving, helped clean up when finished.

OPRF Help Desk Oak Park, IL 60302

Help Desk Technician 09/2007 to 10/2009

Refurbished laptops, desk stations, test stations, and various computer components.

Responsibilities included problem detection and solving, fixing and reinstalling software and

hardware, and maintaining the company network.

Did troubleshooting, diagnosed, installed, upgraded, configured, and repaired computer systems

and network system components.

Hephzibah Day Care Oak Park, IL 60302

Volunteer Caretaker 06/2005 to 08/2006

Organized and stored toys and materials to ensure order in activity areas.

Helped children with homework and school work.

Supported children's emotional and social development, encouraging understanding of others

and positive self-concepts.

Education:

Triton College River Grove, IL 60171 (2010-2011, 2015-Current)

Oak Park River Forest High School Oak Park, IL 60305:

Attended bartending school, received basset certification (2013)

GOOGLE SUPPORT CERTIFICATE (pending)

A+ Certification (Pending)

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