Manager Customer Service

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

JOSEPH

CAPPIELLO

*** ** **** ****** - *** W302, Wilton Manors, FL 33305 (C) 561-***-**** **********@***.*** Experienced Office professional with strong leadership and relationship-building skills. Strong verbal communication

Staff development

Self-motivated

Extremely organized

Data management

Process implementation

APRIL 2013-MARCH 2018

Senior Market Manager ACA Talent fort lauderdale, Florida Work in different territories to satisfy managers manpower needs. Prospect and process new candidates for face to a face interview with hiring managers. Source qualified candidates from social media sites. Part of a team of mentors to help the trainer coach new employees to be a point of reference.

Work with the Quality Assurance team to ensure sourcing standards are being met. Exceptional phone and computer skills.

Worked directly with local managers to help build their outside salesperson teams. JUNE 2010-APRIL 2013

Universal Banker Iberiabank Boynton Beach, FL

Perform Head Teller duties, including daily reconciliation of vault and ATM. Perform platform duties and open new accounts.

Decision daily overdraft and large item reports.

Complete monthly audits of tellers, vault, and ATM Member of Verification Team to ensure all daily work is completed in Accordance with Federal/State Regulations. Collected member loan payments.

MARCH 2008-JUNE 2010

Branch Representative Sterling Bank Boynton Beach, Florida including daily reconciliation of vault and ATM.

Perform platform duties and open new accounts Decision daily overdraft and large item reports Complete monthly audits of tellers, vault, and ATM Member of Verification Team to ensure all daily work is completed in Accordance with Federal/State Regulations. EDUCATION

VOLUNTEER EXPERIENCE

JANUARY 2004-MARCH 2008

Shift Supervisor Starbucks Boynton Beach, FL

Starbucks Assisted store manager in daily operational tasks for a 1.5 million dollar store. Responsible for supervision and ongoing training of a staff of 20. Responsibilities included: Exceptional customer service, cash- handling, ordering, merchandising and inventory.

Completed store opening and closing procedures, including setting up registers and checking products.

JUNE 2001-JANUARY 2004

Sales Specialist Bloomingdales Palm Beach Gardens, FL MAY 1998-OCTOBER 2000

Operational Facilitator Disney World Buena Vista, FL Enka High School, Candler, NC

Juvenile Diabetes

Forgotten Soldiers Inc.

Outreach Coordinator, Fort Lauderdale Gay Men's Chorus Outreach Coordinator, Gay Men's Chorus of South Florida Race for the Cure

South Florida AIDS Walk

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