Medical Billing Customer Service
Resume:
Eulalia A. Guerrero
MEDICAL BILLING & CODING SPECIALIST
Key skills
Personal Statement
Bilingual, motivated, and flexible Biller & Coder with over 10 years of experience in Public Health and 4 years of experience in Allied Health. Passionate about teamwork and providing outstanding patient care.
Customer Service Skills
●Ability to communicate effectively with a wide range of customers.
●Quickly understand callers’ point of view.
●Knowledge of administrative procedures.
●Handling and recording cash payments from customers.
●Have polite tune with excellent accent.
●Awareness of the laws governing the said business.
●Maintain and updating customer databases.
Work experience
Patient Attendant Clerk
University Hospital 10/2016 – Present
Assist children and adults at Harlandale and Southwest school locations by checking vitals, administering strep tests, conducting urinalysis and hearing & vision tests. Register patients for immunizations. Setup and monitored EKG and update patient information using Sunrise EMR software.
Public Health Aide II
City of San Antonio (WIC) 01/1996 – 07/2012
Educated clients and community groups regarding important physical and mental health issues including health screenings, diet, exercise, domestic violence and abuse, and immunizations. Provided resources such as Medicaid eligibility, hotlines, government agency contacts, and health fairs.
Home Care Provider
City of San Antonio Elderly 09/1994 – 01/1996
Checked patients pulse, temperature, and respiration. Transferred patients and administered medication. Assisted with washing clothes, cleaning, dressing, and other personal care needs.
Academic Qualifications
Diploma in Medical Billing & Coding
Southern Careers Institute 08/20017 - Current
Current GPA: 3.6
Estimated graduation date: 08/2018
Diploma in Business Accounting
Career Point College 1989 - 1990
Certifications
●2017 – Health Stream Certifications in HIPAA, OSHA, Age Specific Care, Patient Safety, and Workers Compensation.
●2013 – Certificate of Completion for Intro to Personal Computers through St. Phillips College.
●2001 – Breastfeeding Promotion & Support through WIC Project 41.
●1999 – Customer Service.
Knowledge of
●Customer Care Centers.
●Customer Satisfaction.
●Interpret customer feedback.
●Call handling.
●Managing Customer Data.
●Telephone Etiquette.
Personal Skills
●Excellent communicator.
●Able to solve difficult situations.
●Attention to detail.
●Motivated team player.
●Negotiating skills.
Contact Information
9107 Budd Dr.
San Antonio, TX
Mobile: 210-***-****
*************@*****.***
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