Engineer & IT Support Professional
Engineering Technology Project Management Team Management
Recent graduate with Bachelor of Science in Engineering Technology/Industrial Systems with experience in industrial, mechanical and construction design, project management, and operations; talent for rapidly adapting knowledge to emerging applications and technologies. Skilled in collaborating with all members of the organization to facilitate projects from design and development through implementation and evaluation. Technical proficiency in Microsoft applications and AutoCAD.
Command Line Interface
EDUCATION & CREDENTIALS
Master of Science in Cybersecurity Management & Policy, Embry Riddle Aeronautical University Daytona Beach, FL (currently enrolled)
Bachelor of Science in Engineering Technology/Industrial Systems, Daytona State College-Daytona Beach, FL, 2012
Earned Dan Stout Mathematics Award and 2-year STEM Scholarship
Associate of Science, IT Support Specialist, Daytona State College-Daytona Beach, FL, 2014
VERNACULAR CONSTRUCTION, Daytona Beach, FL 2015 – 2016
IT Support Specialist
Installed, maintained, and troubleshot computer hardware and software, integrating system components.
Identified client requirements and contributed to team effort by accomplishing related issues as needed.
CITY OF DAYTONA, Daytona Beach, FL 2014 – 2015
IT Support Specialist Intern
Troubleshot and resolved computer hardware and software issues promptly and effectively; prepared computer imaging and telephone mapping, capturing, retrieving, and storing information for computer disaster recovery.
Installed and configured software and hardware based on departmental needs and user requirements, loading appropriate software packages and operating systems.
DAYTONA STATE COLLEGE, Daytona Beach, FL 2009 – 2011
Math Tutor, Academic Support Center
Simplified complex math concepts, coaching students to think critically to solve problems and improve understanding.
SPEEDWAY KIA, Daytona Beach, FL 2002 – 2008
Managed sales operations, including payroll processing, inventory control, and report preparation, cultivating exceptional customer relationships, identifying and resolving issues quickly and effectively.
Accomplished human resource objectives, hiring, training, building, and scheduling dynamic sales team, communicating job expectations and enforcing policies and procedures.
DIRECT MAIL EXPRESS/DELL COMPUTERS, Daytona Beach, FL 2000 – 2002
IT Support Technician
Supported IT department by troubleshooting and resolving hardware and software issues.
Developed business by effectively supporting new accounts, imaging, setting up, and configuring computers and servers using Group Policy.