Customer Service Nurse Practitioner
Resume:
Marilyn Jones **********@*****.*** 707-***-****
With over a decade of experience working with the public, people skills are my strong point. I am looking to secure a position in and environment in which I can grow as an individual and as a team player. I am a dedicated and hardworking person who is eager to work and learn.
professional experience
Current Temp Allied Universal
2255 Challenger Way Ste 103
Santa Rosa, Ca 95407
Receptionist: Answer phones fielding all calls and directing calls to the appropriate person. Greet individuals as the come into office. File paperwork. Assist in ordering and tracking office and site supplies. Packing and shipping uniforms and miscellaneous office supplies to each site. Retrieve and disburse mail. Collect and send out outgoing
HR Assistant/Recruiter: Go through all online applications and do initial phone screening interview with possible
new hires. Schedule all interviews to appropriately fit into available timeslots. Setup room and prepare laptops for orientation and Guard Card Class. Verbally instruct the process of what would be occurring throughout the day. Check and score all exams. Input candidate’s personal information into the Breeze website for state registry. Followup daily with state until candidates clears. Track all guard cards to ensure none have expired. (iCIMS –Winteam-)
3.02.2006- Protransport-1
720 Portal St.
Cotati, CA 94931
6.26.2016
EMD-Q/Quality Assurance: Review and evaluate all emergency calls that come through the call center. These calls are taken by Advanced EMD Certified employees. The call is graded using the AQUA program. All call information is entered into the AQUA Phoenix program. These calls are reviewed and discussed with individual Dispatchers acknowledging the strong points and if necessary, the negatives of these calls.
Customer Service Rep: Senior Staff: Answer multi line phone system, setting up ambulance transports for a variety prescheduled and emergency medical transports. Data entry of patient information. Medical billing of all insurance types.
Dispatcher: Set up and assign prescheduled and emergency medical transports to up to 16 units at a time. Communicate with crews of any calls assigned to their unit. Talk to facilities in regards to crew’s arrival time and advise if a crew will be early or late. Provide information on what is covered by insurance and who is legally responsible for payment of transport. Must be aware of where units are at all times to provide the soonest estimated time of arrival in case of emergency. Contact local 911 providers if call warrants a higher level of care. (Use Right CAD Sanitas)
11.12.2012-Falck Ambulance
3.14.2014 2190 South McDowell BLVS
Petaluma, CA
855- 463- 2525
Customer Service Rep: Senior Staff: Answer multi line phone system, setting up ambulance transports for a variety prescheduled and emergency medical transports. Data entry of patient information. Medical billing of all insurance types.
Dispatcher: Set up and assign prescheduled and emergency medical transports to up to 16 units at a time. Communicate with crews of any calls assigned to their unit. Talk to facilities in regards to crew’s arrival time and advise if a crew will be early or late. Provide information on what is covered by insurance and who is legally responsible for payment of transport. Must be aware of where units are at all times to provide the soonest estimated time of arrival in case of emergency. Contact local 911 providers if call warrants a higher level of care. (Use Right CAD Sanitas)
5.00 – 3.06 Domestic Engineer
Stay at home mother for 5 years, after I had my son A.J.
1.00 – 5.00 Springlake Village
5555 Montgomery Drive
Santa Rosa, Ca
Outpatient Receptionist: Scheduled residents to see incoming doctors. Upon arrival, took weights and blood pressure of residence. Faxed over prescriptions to pharmacy and distributed medications to said residences. Was in charge of blood pressure clinics once a week.
8.93 –12.99 Southwest Community Health Center
751 Lombardi Ct
Santa Rosa, Ca 95407
August 1993 to December 1999
Health Educator/Teen Specialist: Educated women and teens on a variety of birth control methods, STD, HIV and
Marilyn Jones **********@*****.*** 707-***-****
8.93 –12.99 Southwest Community Health Center
751 Lombardi Ct
Santa Rosa, Ca 95407
August 1993 to December 1999
Health Educator/Teen Specialist: Educated women and teens on a variety of birth control methods, STD, HIV and pregnancy prevention. Discussed high risk activities, and ways to reduce these behaviors.
Medical Assistant: Prior to taking patients to exam rooms, I took blood pressure, weight and hemoglobin and discussed which tests patients were interested in receiving.
HIV Test Counselor: Counseled individuals on high risk activities and HIV and STD prevention. Performed venipuncture blood draws. When client returned, results were given. Depending on the results, medical treatments or future prevention was discussed.
Receptionist: Prepared charts prior to patient’s arrival. When clients arrived did intake for patients to be seen by nurse practitioner. Managed heavy phones on a multi phone line, which included scheduling appointments. Checking insurance, Family Pact and private insurances.
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