Customer Service Help Desk

PROFESSIONAL EXPERIENCE:

Insight Global LLC/Serta Simmons Bedding 07/2017 – 04/2018

Payroll Specialist

Process weekly and semi-monthly payroll for 4000+ employees.

Responsible for processing, reconciling, auditing and transmitting payroll in a timely manner.

Onboarding and setting up new hires and terminations in the system.

Manage and support the T & A system using Kronos.

Processes and set-up garnishments.

Responsible for completing VOE’s.

Provide customer support thru Service Now and help desk phone line.

Responsible for Ad Hoc reporting.

Help with other duties as assigned.

Metsys Technologies Contract Agency 08/2016 – 07/2017

Invesco Ltd., Atlanta, GA

Payroll Specialist

Processed a semi-monthly payroll for 3000+ employees.

Responsible for processing, reconciling, auditing and transmitting payroll thru ADP Vantage system in a timely manner.

Responsible for completing Verification of Employment (VOE’s).

Managed and supported the time & attendance system.

Processed and set-up garnishments.

On-boarded New Hires and processed all terminations.

Researched and resolved employee payroll inquires.

Responsible for providing customer service thru help desk tickets.

Completed AD Hoc reporting.

Helped with other duties as assigned.

Robert Half Temp Agency 01/2016 – 07/2016

Employbridge, Atlanta, GA

Payroll Coordinator

Processed a bi-weekly payroll for 1500+ employees.

Computed and disbursed wages and salaries, deductions, taxes and other withholding.

Processed new hires, terminations and transfers.

Managed time and labor.

Responsible for providing customer service thru help desk tickets.

Helped with other duties as assigned.

CBF (Non-Profit) Decatur, GA 11/2003 – 12/2015

Payroll Specialist/Accountant

Processed one semi-monthly and one monthly payroll for 300+ employees.

Computed and disbursed wages and salaries, deductions, taxes and other withholding.

Processed new hires, terminations, transfers, and timecards and transmitted payroll.

Calculated cost of living supplement and group term life imputed income.

Maintained records of PTO (Vacation & Sick and LOA leave).

Maintained employee payroll files and insured that all forms and documents were accurate and up to date.

Produced ADP reports on payroll and other accounting information as needed.

Reconciled payroll to general ledger.

Processed W-2’s for year-end.

Reconciled multiple operating banking accounts monthly.

Reconciled general ledger accounts.

Set-up new vendors for A/P and verified and approve batches.

Entered daily bank transactions.

Helped with other duties as assigned.

GEAC Computers Inc., Atlanta, GA 2/2000 - 02/2003

Payroll Tax Accountant

Processed and mailed semi-monthly payroll checks and prepared manual payroll checks as requested from HR.

Prepared and issued federal, state and FICA tax payments and transmitted EFT payments and checks.

Handled all incoming correspondence from the IRS and State inquiries.

Filed all quarterly reports (941, 940, SIT & SUI) in a timely manner.

Prepared and developed reports for monthly reconciliations of payroll tax accounts.

Managed the year-end processing of W-2’s including auditing and mailing in a timely manner.

EDUCATION:

Savannah State College -Savannah, GA

Bachelor of Science Degree: Business Administration/Accounting

COMPUTER SKILLS:

Microsoft Office Suite, Excel (V lookups, Pivot Tables), ADP Vantage, ADP Workforce Now, PeopleSoft, SharePoint, Paychex, Lawson, Great Plains Dynamic (Cloud), Concur Expense Reporting, and SAP

Contact this candidate