Customer Service Representative
Resume:
Lora Marie G. Suico
Mandaue City, Cebu 6014
****.*****@*****.***
Home: 032-***-****
Cell: +639**-***-****
Objective
To be able to work in an environment where I could render my best service to the customers, which I could be, a contributing factor of the company’s growth and success.
Knowledgeable in MS Office Word, Powepoint, Excel, Movie Maker, Corel Videostudio ProX5, GDS Reserve systems (Galileo, Sabre and Worldspan)
Personal Data
Age : 31
Height : 5”2’
Weight : 59 KGS
Sex : Female
Status : Single
Religion : Roman Catholic
Nationality : Filipino
Language spoken : Cebuano,Tagalog, English
Experience
Realpage Phils. Inc, May 22, 2017 to Present
10th Floor Ayala Center Cebu Tower, Cebu Business Park, Bohol Avenue, Brgy Luz, Cebu City 6000
DATA ANALYTICS REPRESENTATIVE
We are responsible for onboarding, analyzing, applying and supplying data to provide transparency to financial markets and help customers to make the best business decision. We are calling business establishments to get data for our clients.
Mahogany Private Limited, June 2, 2016 to October 17, 2016
Reethi Faru Resort, Filaidhoo Island, Raa Atoll, Republic of Maldives
HUMAN RESOURCE MANAGER / ADMIN OFFICER
As a Human Resource Manager, we maintain and enhance the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.
Ripeconcepts, Incorporated, February 2015 to March 2016
Unit 1203, 12th Floor The Insular Life Cebu Business Center, Cebu Business Park, Cebu City 6000
OPERATIONS SPECIALIST TEAM LEADER
As an Operations Specialist, we work closely with the Operations department of a U.S.-based vacation/travel company to build, maintain, and update customer facing product data and review company websites for quality assurance according to the department guidelines. As one of the teamleaders, I handle people, do admin works, ensure right scheduling and pooling of workforce, managing and assigning everyday task to my agents.
Sykes Asia, Inc., January 2009 – February 2015
Synergis IT Center 4th floor F Cabahug St., Mabolo, Cebu City 6000 Philippines
SENIOR CUSTOMER SERVICE REPRESENTATIVE/ CUSTOMER SERVICE COACH
As a Customer Service Representative, we attract potential customers by answering product and service questions; suggesting information about other products and services. We open customer accounts by recording account information, maintain customer records by updating account information, we resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. We maintain financial accounts by processing customer adjustments. We recommend potential products or services to management by collecting customer information and analyzing customer needs and prepare product or service reports by collecting and analyzing customer information. We contribute to team effort by accomplishing related results as needed.
SSI Phils. Incorporated, August 2006 – January 2009
PIPC Bldg MEZ II, Basak, Lapu-Lapu City, Cebu
MARKET RESEARCHER/INTERVIEWER
As a Market Researcher, we are directly involved in helping gather the opinions that will help shape the world around us. We will conduct interviews over the phone with qualified participants across Northern America using specific market research techniques to collect individual thoughts and opinions on a variety of topics, products and current events.
Educational Background
Tertiary
University of San Carlos
P. del Rosario Street, Cebu City 6000, Cebu
Bachelor of Arts in Sociology minor in Anthropology, 2010
Secondary
Holy Child School – 2002-2004
Poblacion, Liloan, Cebu
Colegio de la Inmaculada Concepcion – 2000-2002
Gorordo Ave. Cebu City, 6000
Primary
Colegio de la Inmaculada Concepcion – 1992-2000
Gorordo Ave. Cebu City, 6000
Character Reference
Angela Laurino
Ripeconcepts, Inc.
Operations Manager
Dary Patalinghug
Sykes Asia, Inc
Customer Service Coach
Nancy Audrey Vedua
Ripeconcepts, Inc.
Teamleader
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