Customer service representative

BRITTANY R CUTIS

*** *** **. ****

Phenix city, AL 36870

334-***-**** /*******************@*****.***

REMOTE CALL CENTER REPRESENTATIVE

• Multi-tasking • team player

• communication skills • self-motivated

• call center experience • extrovert

QUALIFICATIONS SUMMARY

Multi-tasking

• Handled multiple calls, inbound and outbound, regarding customers inquires and complaints

• Resolved issues for customers while maintaining a positive attitude, and researching solutions

• Followed communication prompts and scripts while handling calls

• Able to respond to written and telephone inquiries from customers Self-motivated

• Able to use time managements skills to set priorities and meet targets

• Able to adapt well to change and maintain strong work ethic

• Able to develop and maintain positive relationships with customers

• Able to work independently and follow guidelines within the company Call center experience

• Strong verbal and listening skills

• Basic computer skills and knowledge of Microsoft words and excel

• Excellent phone etiquette

• Familiarity with customer support responsibilities EMPLOYMENT HISTORY

Dining Facility assistant, L&S Services Columbus, Ga August 2017- Present Cashier, Winn- Dixie Phenix city, AL April 2015- February 2016 411 Operator, AT&T call center Columbus, GA July 2007- May 2012 EDUCATION & TRAINING

Bachelors, Entrepreneurship March 2018- Present

Ashford University, San Diego, CA

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