Scott Berger

Work-425-***-****/Home- 425-***-**** ac5prr@r.postjobfree.com

Information Technology Professional/Test Associate Professional

Career Summary:

Dynamic, analytical and motivated IT Technician with experience in leading complex diagnostics, troubleshooting, installation and maintenance of software/hardware initiatives for IT and Mobile hardware. Multiple years experience in the field of QA on many different platforms (Mobile, PC, Console)

Advanced knowledge of desktop architecture and asset management including system images, distributing software & Windows policy.

Expertise in knowledge assimilation, analyzing risks, driving testing capabilities, identifying hardware/software issues and providing excellent customer service/support to ensure business continuity.

Providing technical assistance and end user support; Clearly communicates with customers and team members; Effective help desk operations

Installation, testing, configuration, troubleshooting, and support of desktop hardware and software applications and equipment.

Core Competencies and

Certifications

Hardware – hubs, switches, laptops, desktops, servers, Linksys and Cisco routers, printers & faxes, etc.

Software – Windows servers […] Active Directory, VMWare, Light use of Hyper-V, Microsoft Office, Microsoft Visual Studio, Windows XP/7/8,10, Linksys WAP, Networks/ Protocols – IPV4/6,

LAN/WAN, TCP/IP, DNS, DHCP, POP3/ IMAP, FTP, Telnet, RIP, NAT, Ethernet, Sub-netting.

Operating Systems – Bug Software, Microsoft Active Directory, Firewalls, OS configuration, Network printing, Tribal knowledge transfer, Virus Removal, Hardware Installation, IP, DNS, IRQ Conflicts, Registry Cleaning, Port Configuring, Firmware.

CompTia A+ Certified

NetworkPro Certified

Education

Edmonds Community College

Desktop Support Specialist

Dean's Honor Roll

Everett Community College

Windows Servers

GPA 3.97

Professional Contractor/MSP Experience

Facebook/Qanalysts-Test Analyst, February 2018-May 2018

Duties Performing: Provided Facebook Engineers/Developers with much needed information by collecting and compiling data. Helped Oculus with compliance testing related to their virtual reality headsets and controllers . Assisted the Lead Tester at Oculus with daily EoD entries by communicating with him through email and messenger programs. Completed the required Oculus compliance testing by setting up/imaging and installing drivers for the requested lab laptops.

Microsoft/Lionbridge-Test Associate I/Managed Service Provider, July 2016-February 2018

Duties Performed: Provided Mobile Developers with much needed metrics by testing new daily builds of the Windows Mobile OS through ad-hoc testing compiled through spreadsheets . Used manual/automated methods to flash/update devices to said builds on multiple testing branches. Improved the Xbox One OS by recording and notating bugs, while participating in regression. Assisted the Microsoft Back-Compatibility Team with running manual and automated test cases and gathering data. Helped complete the objective of “Team Mustard” by assisting on projects requiring specific scripts, commands, recordings and Xbox One kits in order to aggregate frame-rate data to put into team-oriented spreadsheets and shares on a daily basis in the span of about a month. Completed important OS updates while in the “Sign-off” and Title Compatibility departments by doing manual test cases utilizing an internal test case tracking system and multiple diagnostic tools. Helped drive the flow of the Title Compatibility team in Redmond by running the needed test cases and taught others how to perform the needed tasks if I was absent. Used MS Visual Studio to query, regress, and create bugs for the programmers to track and correct.

CMIT Solutions – Help Desk Support, May 2016-June 2016

Assisted end-users with various computer issues, including but not limited to email, mobile, printer, and general computer inquiries. Used a ticketing system to track, resolve, and escalate certain issues pertaining to concerns. Utilized phone, email, and remote support.

Microsoft/Volt- Test Associate II Contractor, Aug 2014-Dec 2015

Duties Performed: Improved the Xbox One/360 Dashboard OS by running manual Test Cases / writing bugs using Microsoft Test Manager/Visual Studio . Emulated loss of internet connection by performing port forwarding tasks in order to emulate said network loss. Utilized Cross-Platform software such as Windows Media Center through as well as from Virtual PCs outfitted with shared WMP media through Hyper-V (On a Windows Server 2008 PC) Brought onto the Back-Compat team to help complete testing 2-3 weeks prior to the E3 announcement. Utilized numerous scripts/commands through Windows Command Line, while also running a debugger when necessary. Helped bring the Xbox One “New Xbox Experience” to the public via testing and bug creation. Co-operated in the update/resolution of issues through Lync and Outlook. Helped set up routers and basic security for said routers. Assisted Devs from internal and external teams to isolate issues.

Compucom/Fluke Electronics, Help Desk Support, July 2014-

Assisted internal users with various issues, including Microsoft Exchange issues, virus related problems, and general issues/concerns. Utilized Remote Access to get into users computers to alleviate issues. Used a ticketing system to track, resolve, and escalate certain issues pertaining to concerns. Utilized phone, email, and remote support.

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