Customer Service Office Assistant

Julie Engel

***** *** *** **

Chippewa Falls, WI

54729

715-***-****

******@*****.***

Objective

To work in a position that utilizes my organization, accounting skills in my hometown.

Professional Profile

Office Skills

Daily use of Microsoft Office

Daily meeting using WebEx teleconference

Verify spreadsheets match database and member account Bookkeeping Skills

Input income and expense into correct account

File monthly required employer payroll transaction deductions

Responsible of end of year financial statements

Create databases for various farm jobs and land records Customer Service Skills

Assist Members over the phone after being escalated to me

Used multiple programs to research and resolve members issue were possible

Provide members with their next steps

Administrative Skills

Trained both existing, new hire employees

Provided training to groups from 2-20 people

Organized and wrote process instructions

Work History

March 2006-November 2017, Enrollment Escalation Specialist, United Health Group, Eau Claire, WI

1986 to present, Bookkeeper, Hager Farms, Chippewa Falls, WI Education

May 2005 CVTC, Eau Claire, WI

Technical Diploma- Office Assistant

Voluntary Work

Wissota Raptors 4-H club- Parent Leader

Wissota Raptors 4-H club Club Advisor

References

References are available on request.

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