Technical support, analyst, test engineer, software trainer, teacher

SUMMARY

Over ** years of systems, software and network troubleshooting support experience and over 5 in Software Testing.

Advanced level application knowledge includes helpdesk, office, statistics, reporting, security, web, design, scientific, marketing, and document management products from well-known software companies.

Involved in the software development life cycle, technical procedure writing, instructing end-users and testing newly developed software products and upgrades.

ACADEMIC BACKGROUND

1985 - 1989- Degree

The College of NJ – Bachelor Degree in Fine Art: Computer Graphics

Ewing, New Jersey, USA

TECHNICAL TRAINING

2007

Microsoft Mediaroom 1.2 Installation and Configuration Training

Microsoft Corp., Paris, France

2007

Microsoft Mediaroom 1.2 Detailed Architecture Training

Microsoft Corp., Paris, France

2005

TestQuest training for Mobile Wireless test automation solutions

Surfkitchen AG – Zurich, Switzerland

2000

Cisco Associate Training

Routek, Inc. - New York City, NY, USA

1998

MCSE training in Win NT, TCP/IP, IIS and Networking

Alpha Technologies – Edison, NJ, USA

1997

OS2Warp Connect

IBM New York City – NY, USA

1996

CSG Billing system training

First Data Corp., CSG Systems – Omaha, Nebraska, USA

TECHNICAL CERTIFICATIONS

2010

Project Management Prince2 Practitioner-Candidate# P2R/773949

2009

Project Management Prince2 Foundation-Candidate# P2R/NLPB100820

2007

Intl. Software Testing Qualifications Board: Foundation Certificate in Software Testing -

ISTQB-Certificate# 4926465

2003

Microsoft Certified: Windows 2000 Professional - MCP: ID#1169990

2001

Cisco Certified Network Associate – CCNA: Cisco ID# CSCO10215381

2001

CompTIA A+Certificate: CompTIA ID # COMP001000780898

2000

Microsoft Certified System Engineer – MCSE+i: ID#1169990

(Win NT Server & Workstation, IIS, TCP/IP, Networking & Enterprise NT)

LANGUAGES

English

Mother tongue

Dutch

Intermediate

TECHNICAL SKILLS

Quality Standards

Extensive Documentation and Process Design and implementation using UML and standards from established organizations such as ITIL (the Information Technology Infrastructure Library), ISTQB, IEEE, ISO.

PC and Device Platforms

Symbian Series 60, Windows Mobile, Java ME (J2ME), J2EE, Suse Linux 9.0, Debian Linux, Red Hat Linux, Windows Vista, 2000, XP, NT, ME, 98, 95, 3.1, IBM and MS DOS, SUN Solaris

Web Platformed, Apps, Wikis

IIS 4.0 and 6.0, Apache, Docbook, Testrunner, XML Mind, Mantis, TestLink, Bugzilla, Content Sufkit Server (Surfsync).

Automation

Mercury Test Director, Quality center and Winrunner; TestQuest for Mobile Wireless solutions, python sand VB scripting.

SDKs & Emulators

Java Mobile Wireless SDK, Windows Mobile Activesync, Symbian series 60 6.0 PC suite, Metroworks Codewarrior

.

Data bases

Oracle 7.34, My SQL, MS Access, MS SQL Server 5.

Web, Network & Messaging platforms

POP3, IMAP, XML, HTML, 802.11x, Wireless Access Controllers and Access Points (Colubris, Cisco, ServiceFactory), 802.4 Ethernet, 802.3 Token Ring, Microsoft Networking: Active Directory and NT, Router IOS: Cisco, 3Com and Netopia, Novell Intranetware, Groupwise and 3.1 with IPX/SPX, MS-Exchange.

Methodologies

Firewalls, VPNs, Port Mapping, NAT, SSL, PGP, Digital signatures, Radio, TCP/IP, Frame-Relay, Certificates

Hardware

UPSs, CSU/DSU, Cisco or 3Com Switches, Routers, KVMs, NIC Cards, EMC Storage Arrays, PCMCIA cards, Scanners, Printers, Plotters, Dot-Band Printers, Netopia routers, Colubris Access Controllers and Access Points, DSL Modems, Compaque, SUN, HP, IBM Dell Servers.

PROFESSIONAL EXPERIENCES

03/2017 – 02/2018

Allshare BV, Hoofddorp, Netherlands (software company)

Teams:

Software Test Engineer – Settlements software development group Agile/Scrum Team of 8 people

Scrum team : Perform Test activities on scrum team of developers and product owners for financial software sold to major investment banks in the Netherlands. Tasks include Test case design, writing, executing and reporting of results to various stakeholders. Test systems included Microsoft Team Foundation Server.for Test Case Management. Usage of different environment tools for input of Xmls for the Rest API and Middleware include Active MQ, Swagger, Fiddler. Database validations in MS SQL VisualStudio.

08/2016 – 03/2017

Total Gas and Power BV, The Hague, Netherlands

Teams:

Software Test Engineer – Business Group /1 in NL and 1 in BE and 1 in Mumbai India

Responsible for developing and implementing Testing and QA Activities for a Gas and Power Retail Provider. Test activities include Test case design, writing, executing and reporting of results to various stakeholders. Acted as Senior Engineer to oversee and guide junior testers and consultants through the test phases. Ensured all phases of QA was executed to completion and signoff over to the business groups. Test system included the business process for MS Dynamics CRM and backend systems.

02/2011 – 05/2013

Global Collect Services BV, Hoofddorp, Netherlands

Teams:

Software Test Engineer/11 in Hoofddorp and 6 in Puhni India

Responsible for developing and implementing Testing and QA Activities for an Online Payment Provider. Test activities include Test case design, writing, executing and reporting of results to various stakeholders. Acted as Senior Engineer to oversee and guide junior testers and consultants through the test phases. Ensured all phases of QA was executed to completion and signoff over to the business groups.

02/2008 – 02/2011

UPC Broadband Services: CIO-OSS, Schiphol-Rijk, Netherlands

Teams:

Test Engineer: 7 People

Durations:

3 years

Position:

OSS Test Engineer

Performed Needs Analysis and implementation of TestLink- Open Source Test case Management tool.

Documented test case scenarios for over 200 manual test cases for cSpire Testing.

Organized Test cases into common categories for referencing.

Installed and configured Tortoise Subversion on Solaris GOD machine. Created Subversion repository and documented procedures for checking in new files.

Installed and configured Mercury Quick test Professional and supporting applications (ie, ActiveX Client, IBM MQ Client, .Net Framework, etc).

Developed 28 Usable Checkpoint Driven Automated cSpire GUI Test cases based on the Amdocs “Use Case” Scenarios.

Implemented a Automation Framework purchased from Amdocs using an LDAP client checkpoint system. System can run over 34 Vitria Tests within a 2 hour time period.

Developed documentation for Maintaining and running of automated tests.

Performed in a functional role as Automated Tester of IT environments for 3 affiliates (NL,CH, HU).

Attended 3 day training course for installation of cSpire Provisioning Systems.

Environment:

International, multi-organizational corporate headquarters for all European Affiliates, Schiphol-Rijk..

10/2007 – 12/2007

Swisscom Fixnet: Bluewin IPTV, Zürich, Switzerland

Teams:

Requirement and test engineering team: 7 People

Durations:

3 mos.

Position:

Senior Test Engineer

Responsible for all phases of core network, home client, and end-to-end testing activities for the Microsoft Mediaroom 1.1 IPTV Solution and Framework. Knowledge of all phases of Streaming Media content over a Telecommunication Networks to customer premises equipment.

Perform Test environment maintenance, writing of test cases and status reports, analysis of test results. Use of all types of network components for full end-to-end testing including routers, switches, hubs, Active Directory services, Network security, servers, clients and headend encoders. Streaming Media applications. Use of IEEE standards and Swisscom Requirements to define test cases and metrics.

Environment:

3 Test Server environments, Microsoft Streaming Media Backend and Home Networking components. Test environment full Active Directory, routers, switches and DSLAM. DSL Modems and Digital Set top box equipment.Ful range of diagnostic tools with wire sniffers sniffers and streaming decoders.

10/2005 – 9/2007

Greenliff AG, IT Consulting Company, Zürich, Switzerland

Project:

Permanent Position, Senior Software Test Engineer located at various client sites for various projects listed below.

Duration:

1yr. 6 mos.

PROJECTS LISTED HERE

9/2007 – 10/2007

Greenliff External Consultant: Rieter Automotive Management AG, Winterthur, Switzerland

Teams:

Developers and Project Managers..

Durations:

1 mos.

Position:

Test Engineer

Responsible for the development and execution of automated GUI test cases for a Product Lifecycle Management Tool RACE (Rieter Automotive Collaborative Engineering).

Perform integration and editing of newly implemented automated Visual Basic test scripts. Executed performance testing on various test environments using Mercury WinRunner.

Environment:

Mercury Winrunner Automation Tool, 3 Test Server environments, Visua Basic Scripting.

10/2005 – 6/2007

Greenliff External Consultant: Swisscom-MOBILE, Technical Operations, Koniz, Liebefeld, Ostermundigen and Bumplitz Nord, Switzerland

Teams:

Test Teams, Product Managers, Project Planners.

Duration:

3 Separate Projects over 2 yrs 6 mo..

Project 3:

Unlimited Group: Wireless testing (10/2006-6/2007)

Position:

Test Engineer

Responsible for the development and execution of acceptance test cases, and Test Case scenario scripts for the Unlimited service. Tests extensive understanding of TCP/IP networks, both WLAN and 3G.skills both on the hardware and software levels. PCMCIA, PCI Express, and embedded cards using EAP-SIM authentication, and Secure Mobile IP.

Perform integration and performance testing on various vendor Terminals (Laptops-Notebooks-PDAs) to ensure optimal performance with mobile networks. In depth knowledge of HSDPA-UMTS-EDGE-GPRS packet switched WWAN services and various 2G.3G modems and WLAN onboard devices.

Environment:

WLAN Access Points, Firewalls, Routers, Cellular Base stations with Faraday cages.

Project 2:

Streaming Media Portal testing (4/2006-7/2006)

Position:

Test Manager

Prepared Test Plan, Specifications and Summary reports based on the IEEE-829-1998 documentation standards. Testing included: Full server performance load and heavy stress using a simulated streaming media automation tool, statistic analysis and technical support for actual “Go Live” rollout day.

Responsible for the development and execution of End to End user perspective test strategies, high level planning and test cases for the World cup Streaming media purchasing transactions. Gave quality ratings of 4 different streaming media types on 34 handsets being offered as part of a World Cup promotion. Provided recommendations on encoding stream settings and network handovers.

Environment:

Streaming Media Servers, Encoders, Firewalls, Routers, Cellular Base stations with Faraday cages. Command line access to Streaming Media Real Neworks Servers.

Project 1:

RMIT consulting, Automatic Provisioning Integration testing (10/2005-12/2005)

Position:

Test Manager

Actively participated in the System Development Life Cycle for the Unlimited Service.

Responsible for the overall management and coordination of test activities during the pilot and phase 2 stages of a newly introduced “Automatic Over-the-Air Provisioning system”.

Prepare, validate and troubleshoot test environment using provisioning servers, mobile devices, SIM cards, base station controls, faraday cages, network traffic simulators, firewalls and other subcomponents of provisioning system.

Environment:

Cellular Base stations with Faraday cages. Testing access to to backend sytems.

10/2004 – 9/2005

Surfkitchen Inc., Development Team, QA group, Zurich, Switzerland

Project:

Permanent Position, Senior Software Test Engineer

Team:

QA: 5 persons, Development: 25

Duration:

1yr.

Context:

Surfkitchen helps mobile operators rapidly develop and deploy mobile clients via an end to end mobile client management solution. This includes: a unique client authoring tool(SK WORKBENCH); a highly functional provisioning system using Surfkitchen SurfSync Packages, and a Symbian and Java certified build client which helps improve dynamic user experience in a constantly changing environment.

Position:

Senior Test Engineer

Developed, documented and implemented a product’s (SK UI Workbench) QA and Development Life Cycle process with UML flow and cross-functional diagrams and standards from IEEE and the ITIL Incident and Problem Management Category.

Develop from Feature Requirement Use Cases, product specs and prototypes test cases and test scripts for use in testing and verifying development delivered functionality for each software release

Develop testing prototypes to verify usefulness of test cases and test scripts and prepare for deployment at offshore testing partner

Organize the test work packages and tasks necessary to test and verify delivered functionality assigned to each release.

Execute the system test plans, using automated tools as necessary

Manage the SurfKitchen defect tracking system and provide reports as required, update and maintain Release Notes as required.

Assist the development team with Unit Testing integration as required.

Summarize the results of System Testing as reports for customers, to show quality assurance applied to SurfKitchen products

Contribute to developing and maintaining the test and demonstration environments using.

Environment:

Device OS: Symbian, Linux, Java, Windows Mobile; Win XP, Handheld Devices: Nokia, Sony Ericsson, Siemens, Motorola, etc. Pocket Pc and Smartphones, Windows 2000, Suse Linux Servers and Apache Web servers. Web based portable interfaces, Network router configs, Web Browsers, SSL, Firewalls and NAT, TCP/IP diagnostic tools, Packet sniffers. VMWare, CVS,Subversion, Python, TestQuest, TestLink Test case Tools.

3/2004 – 9/2004

RMIT Consultant, External Consultant: Swisscom-MOBILE, Technical Operations, Ostermundigen, Switzerland

Project:

Unlimited Service PWLAN-UMTS-GPRS 3 in 1 Card

Team:

12

Duration:

6 mos.

Context:

Swisscom-Mobile offers Public Wireless Networks (Hotspots) to commercial spaces such as hotels, airports and conference centers. Also provides Mobile Telecommunications services for UMTS and GPRS for PCs and mobile phones.

Position:

End to End Test Engineer

Actively participated in the System Development Life Cycle for the Unlimited Service.

Responsible for the development and execution of End to End test strategies, high level planning, and Test Case scenario scripts for the development of a 3 service in 1 PC PCMCIA card using EAP-SIM authentication, and Secure Mobile IP.

Final deliverable included Written system definitions, High level test plan and session test case 600 page document.

Presented to Project leaders and Upper Management final E2E results.

Fast paced test environment with pre-planned deadlines. Responsible in depth technical analysis and documentation and ability to resolve technical problems quickly and accurately.

Environment:

Win XP, Wireless AC and APs, Web based interfaces, router configs, Web Browsers, SSL, Firewalls and NAT, TCP/IP diagnostic tools, Packet sniffers, EAP SIM, Secure Mobile IP

12/2003 – 2/2004

External Consultant, Swisscom EUROSPOT, Geneva, Switzerland

Project:

Network Operations Center Team

Team:

8

Duration:

2.5 mos.

Context:

EUROSPOT is a newly created subgroup of Swisscom Telecommunications. It is mainly servicing the EU countries offering Public Wireless Networks (Hotspots) to commercial spaces such as hotels, airports and conference centers. It was established in Geneva, where it provides its crucial network operations and extensively cooperates with additional support centers located throughout Europe.

Position:

Network Operations Center (NOC) Engineer

Eurospot assigned me to help monitor an SNMP Network Management System to detect and resolve technical problems. Additional assignment work included providing technical support to field engineers in the installation and configuration of DSL and ISDN Routers, Firewalls, Access Controllers and Access Points.

Environment:

Win XP, Wireless AC and APs, Web based interfaces, router configs, Web Browsers, SSL, Firewalls and NAT, TCP/IP diagnostic tools.

7/2002 – 7/2003

IHTTI School of Hotel Management, Neuchatel, Switzerland

Project:

Permanent position, IT Department Lecturer and Course Preparation, www.ihtti.ch

Team:

15

Duration:

13 mos.

Context:

I was responsible for creating and delivering a newly offered IT course in Information Technology with primary focus in hotel environments.

Position:

IT Lecturer and Course Developed

Developed course material and was responsible to teach / train and tutor international hotel management students studying in a variety of Information and Computer Technology subjects.

Delivered demonstration, teaching, learning and assessment activities, which met quality targets set internally and externally. Courses included: Network Essentials, A+ Hardware, Windows 2000 OS, Security Strategies in IT, MS Word and Excel.

Developed and maintained industry links on behalf of IHTTI and provided career advice.

Provided IT support and maintenance for the School computer network.

Environment:

Simulated multiple network Lab environment, Classroom environment, Complete Network operational support for hardware and software. Windows 2000 secure domain environment.

4/1999 – 9/2001

Visual Networks, New York, NY USA

Project:

Systems Support Engineer and Special Projects

Team:

12

Duration:

2 yr. 6 mos.

Environment:

Solaris 2.6, 2.7, 2.8; NT 4.0, and Win2000 based servers, Cisco Routers, Switches, Network Monitoring software, Apache, IIS and Oracle 7.3.2 or 7.3.4 for NT and Unix., Visio Professional, Compaq Insight Manager, SNA Server, SQL server, Oracle 7.34, IIS 3.0., Dreamweaver, VMWare, Brio Query Designer, Brio Broadcast Server, Brio QuickView

5/1998 – 3/1999

American Home Products, Madison, NJ USA

Project:

Software Analyst: Scientific Affairs Desktop Applications

Team:

10

Duration:

11 mos.

Context:

Whitehall Robbins was the non-prescription division of AHP. I was responsible for Scientific Affairs Desktop Applications.

Position:

Software Analyst

Performed Tier 3 software support, covering topics including: conversion issues, end-user training, change control, testing, and standard operating procedures.

Special Projects included: Office 97 Rollout/Desktop Standardization: Acted as liaison between Scientific Affairs Division and IT infrastructure team to coordinate Office 97 rollout for over 100 users.

NewsEdge: Coordinated rollout and transitioned users from a Lotus Notes API to a client application.

Environment:

Windows 98 and NT based servers, MS Back office suite 97, MS Project, Novell Intranetware and Groupwise, SQL server, Visio Professional, MS Project, IE 5., Documentum, LIMS, Norton Anti-Virus, Norton Ghost Enterprise, Newsedge, AT&T Worldnet, CompuServe

10/1996 – 5/1998

Beneficial Technology Corporation, Peapack, NJ USA

Project:

Systems Support Engineer

Team:

18

Duration:

1 yr. 8 mos.

Context:

Beneficial Technology corp. overall business was in personal loan and electronic commerce. I was part of a large IT team who supported a 6 building campus of 1500 employees. Web site: www.household.com

Position:

Software Support Engineer

Provided tier 3 software support and training of corporate employees.

Evaluated and recommended software and developed installation and troubleshooting procedures.

IRIMS Project: Developed and documented install procedures of an Incident Tracking and Incident Management System (IRIMS) for the Grounds Security Department.

Taught classes to the security personnel on how to create and edit security reports using the software.

SPSS AllClear: Coordinated installation with department managers and created procedures for rollout.

Platinum Database: Evaluated Platinum products, Oracle client configurations and installations.

Developed and documented standard install procedures of Netscape Navigator upgrades, and AT&T Worldnet.

Taught employee classes: Intro to Beneficial LAN, Windows Basics.

Decided on content for Computer Based Training modules.

Environment:

Windows 95, 3.1, Office 95, Novell 3.1 token Ring environment, JD Edwards, MS Project, Attachmate Extra Personal Client (3270 Emulation): Extra, Rally, Reflections X, Persoft Smartterm, Exceed, Platinum (SQL-ODBC Query Development) Forest & Trees, Data shopper, InfoReports, IRIMS, SPSS allClear, WestLaw, Visio Professional, Front Page, MS Project., Adobe PageMaker, Photo-Shop, ABC Flowchart, OrgChart, Corel Flow, OmniPage Pro, Xerox Documents on Demand, Adobe Exchange, Distiller, Reader, PDF writer, Type Manager, AutoCAD.

7/1994 – 10/1996

Comcast Cablevision, Eatontown, NJ USA

Project:

Information Systems Administrator

Team:

3

Duration:

2 yr. 3 mos.

Context:

Comcast Cablevision was a cable division of Comcast Telecommunications company with headquarters in Philadelphia, PA, USA.. Overall business was in cable television and subscription services. I performed MIS (Management Information Systems) department activities which included PC and billing computer support for 4 small cities. Web site: www.comcast.com

Environment:

Windows 3.1, IBM and MS DOS, MS Office, Attachmate Extra Personal Client (3270 Emulation): Extra, Rally, Platinum (SQL-ODBC Query Development) Forest & Trees, WordPerfect, Wordstar, Goldmine, PC Sprintmail, Procomm Plus

Full References and original documents are available upon request.

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