Customer Service Microsoft Office

TERRY ALSTON-NAGBE

*** ********** **** **** 770-***-****

Lawrenceville, GA 30046 Cell 678-***-****

Email ********@*****.***

HIGHLIGHTS

Microsoft Office Proficiency Organized Time Management Dedicated team player

Strong interpersonal skills Meticulous attention to detail Resourceful

COMPUTER KNOWLEDGE

Microsoft Office 2010, 2007, HTML, AS400, ADOBE, Five9, Peachtree Accounting, IDX, Facts, Artiva

EMPLOYMENT

change healthcare and Mckesson, norcross, ga 03/15- Present

Senior Reimbursement Specialist

Responsible for answering in-bound calls and assisting patients with billing related services

Responsible for first/third party billing utilizing the patient financial information system adjudicating claims, follow-up reviews, processing/tracking of submissions, remittances and rejections,

Responsible for performing a wide variety of duties to provide for the efficient and effective management of accounts receivable

Correct and resubmit rejected claims according to individual insurance plan requirements in an efficient manner to receive payment

Provide patients with courteous, friendly, fast and efficient service

Processing payments and refunds on patient accounts

Work efficiently both individually and within a team to accomplish required tasks

Maintain and improve quality results by adhering to standards and guidelines

ASHWORTH COLLEGE, NORCROSS, GA 12/10- 10/14

Admissions Advisor /Customer Service

Conduct telephone interviews with prospective students to determine motivation, interest level and academic qualifications

Provide information regarding Education Programs offered by the school and Future Career Opportunities

Presents and sells the program during internal and external presentations and responds to any prospect needs

Enrolls prospective students in one of the Highly In-Demand Professional Programs

SPHERION-STATE FARM INSURANCE COMPANY, DULUTH, GA 12/08- 12/09

Customer Service Representative -part time -Sales

Assisted Agents with setting appointments which included utilizing MS Outlook, Word, Access, and Excel

Provided customer service to policyholders

Responsible for maintaining weekly log to ensure adequate communication between Agent and CSR

Responsible for updating daily time-log to keep an accurate count of appointments and calls

PIEDMONT LANDSCAPE, TUCKER, GA 08/03-05/06

Executive Assistant/Customer Service

Provided administrative support to Maintenance Department which consisted of 7 Managers and VP

Responsible for the payroll log of 12 5-men crews which consisted of Landscapers, Team Leads, and Supervisors

Assisted accounting department with payroll and collections of receivables utilizing Peachtree Accounting

COLUMBUS STATE COLLEGE – January 2017- Present

Course of Study: Health Information Management Technology

UNION COUNTY COLLEGE – COLLEGE CREDITS

References Furnished Upon Request

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